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- Tasks: Lead and optimise Wingstop's delivery operations across the UK for an exceptional customer experience.
- Company: Join Wingstop, a fun and inclusive team recognised as one of the best places to work.
- Benefits: Enjoy generous bonuses, enhanced holiday allowance, private healthcare, and flexible work options.
- Why this job: Make a real impact in a fast-paced environment while building a market-leading delivery network.
- Qualifications: Experience in last-mile delivery and strong project management skills are essential.
- Other info: Be part of a diverse culture that celebrates individuality and encourages growth.
The predicted salary is between 50000 - 65000 £ per year.
E-commerce Manager Location: London - Maple Street (4 days in office per week)
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best. Our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised.
We are seeking a dynamic, hands-on E-commerce Manager to build, scale, and optimise Wingstop’s delivery operation across the UK, ensuring best-in-class service, performance, and customer experience.
Role Overview
The E-commerce Manager will be responsible for Wingstop’s last-mile delivery operations, blending operational expertise with analytical insight to deliver a high-performing, scalable delivery network. This role will partner closely with Operations, Tech, Marketing, and Supply Chain teams, owning performance, cost efficiency, and operational standards across delivery channels.
Key Responsibilities
- Build and scale Wingstop’s owned delivery network across the UK
- Own delivery performance, including speed, accuracy, availability, and customer satisfaction
- Develop delivery SOPs, playbooks, and operational standards for all restaurants
- Drive cost efficiency and margin improvement across delivery channels
- Lead delivery pilots, network rollouts, and continuous optimisation projects
- Manage relationships with courier partners, fleet providers, and delivery tech platforms
- Analyse delivery data to identify problems, unlock opportunities, and implement improvements
- Collaborate cross-functionally with Operations, Tech, Marketing, and Supply Chain teams
- Ensure delivery processes meet all safety, compliance, and brand standards
Skills and Experience Required
- Proven experience in last-mile delivery, logistics, fleet, or on-demand operations
- Strong understanding of delivery KPIs, dispatching, and courier operations
- Data-driven mindset with the ability to turn insights into operational action
- Excellent project management skills - able to run pilots, scale solutions, and manage complexity
- Strong communicator who can influence both internal teams and external partners
- Comfortable in fast-paced, high-growth environments
- Hands-on approach with willingness to be on-site and understand day-to-day delivery operations
- Builder mentality - capable of creating processes, standards, and systems from scratch
Desirable Skills & Experience
- Experience launching or managing an owned delivery fleet or hybrid network
- Familiarity with delivery/dispatching software and courier management tools
- Experience with aggregators, POS integrations, or restaurant tech
- Understanding of multi-site restaurant operations
- Experience in a scale-up, on-demand, mobility, or logistics environment
Why Wingstop?
At Wingstop, we believe in rewarding and investing in our people. Here’s what we offer:
- Generous annual Bonus scheme: with potential for higher earnings based on business performance
- LTIP Programme: based on business performance
- Enhanced Holiday allowance: Enjoy 25 days of annual leave plus bank holidays plus your birthday off!
- Enhanced Employer Pension Contributions: 5% Employer Contribution
- Private Healthcare: Benefit from private health insurance, including Vitality at Work perks
- Family Support: Enhanced maternity and paternity leave for growing families
- Enhanced Sickness Benefit: Two weeks full pay, 12 month rolling
- EV Salary Sacrifice Scheme: available after 3 months of service
- Mileage: 0.45p unlimited!
- Welcome Pack: Start your journey with us with a Wingstop welcome pack
- Discount Platforms: Access a wide range of retail, dining, and wellness deals
- Flexible Pay Options: Use Wagestream for on-demand access to earned wages
- Exceptional Training & Onboarding: Begin your career with a structured programme tailored to your role
- Career Development: Unlock training and growth opportunities to advance your career
- Professional Uniforms: Look the part with our branded attire
- Recognition & Celebrations: Attend semi-annual conferences and team events to celebrate success
- Benefits Platform: Access e-learning, lifestyle savings, and well-being resources
- Flexible Work Culture: Enjoy remote work options and the freedom to make your role your own
- Exclusive Discounts: Enjoy 20-50% off when dining with friends and family
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact!
AI Disclaimer
AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.
E-Commerce Manager - London employer: Wingstop
Contact Detail:
Wingstop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - London
✨Tip Number 1
Get to know the company inside out! Research Wingstop's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their flavour-filled journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to e-commerce and delivery operations. Think about how your experience aligns with their needs and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace E-Commerce Manager - London
Some tips for your application 🫡
Be Authentic: We want to hear your voice, so don’t hold back! Share your real experiences and insights in your application. Remember, we’re excited to meet the genuine you, not an AI-generated version.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the E-commerce Manager role. Show us why you're the perfect fit for our flavour-filled team!
Show Your Passion: Let your enthusiasm for the role and our brand shine through. We love candidates who are passionate about what they do and can bring that energy to our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with Wingstop!
How to prepare for a job interview at Wingstop
✨Know Your Delivery Metrics
Before the interview, brush up on key delivery KPIs like speed, accuracy, and customer satisfaction. Be ready to discuss how you've used data to drive improvements in past roles, as this will show your analytical mindset and operational expertise.
✨Showcase Your Hands-On Experience
Wingstop is looking for someone with a hands-on approach. Prepare examples of how you've been involved in day-to-day operations, whether it's running pilots or managing logistics. This will demonstrate your builder mentality and readiness to dive into the role.
✨Collaborate Like a Pro
Since the role involves working closely with various teams, think of instances where you've successfully collaborated across departments. Highlight your communication skills and how you influenced outcomes, as this will resonate well with their team-oriented culture.
✨Embrace the Wingstop Culture
Familiarise yourself with Wingstop's mission and values. During the interview, express your enthusiasm for their focus on flavour and customer experience. Showing that you align with their culture will make you a more appealing candidate.