Business Systems Manager - London

Salary Banding: 50,000 - 55,000 (DOE) Bonus Contract Type: Full Time, Permanent Location: London (Head Office) 4 days per week regular travel across the UK&I

Be part of Something Big. Join the Wingstop Team! At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team. We have been recognised for our commitment to excellence earning accolades such as Sunday Times Best Places to Work 2024, 2025 & 2026, The UK's Number 1 QSR Brand 2025 and Deliveroo's Number 1 Dish in 2025. But our mission remains simple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

• Annual Bonus - 15% base with opportunity of stretch (based on personal performance and business performance)
• LTIP Bonus - opportunity to join our Long-Term Investment Plan from Year 3 of Employment
• Enhanced holiday allowance - (25 days Bank Holidays Birthday Off)
• Enhanced company sick pay - (2 weeks full pay)
• 12 Month Rolling Enhanced Employer Pension Contributions
• Enhanced Family Friendly leave
• Private Healthcare - Vitality at Work
• Octopus EV Scheme - Optional Electric Vehicle Salary Sacrifice Scheme
• Employee discount - (50% Mon-Thurs, 20% Fri-Sun)
• Stream - access your pay early & multiple discounts off retailers, gyms etc

About the Role

• Support for restaurants and the business
• Share responsibility for supporting restaurants and head office with the IT Delivery Manager, working as one team so issues are picked up quickly and nobody is left waiting.
• Be the go-to expert for our business systems, helping restaurant teams and head office colleagues with questions, issues and how-to queries.
• Triage and resolve business systems issues, escalating to the right supplier when needed and following through until they're fixed.
• Support new restaurant openings, making sure business systems are set up, tested and ready to trade, and that new teams know how to use them from day one.
• Spot recurring issues and work with suppliers and internal teams to fix the root cause, not just the symptom.
• Create simple guides, FAQs and training so teams can use our systems confidently, including for new starters and new features.
• Work with Operations to understand how systems are used on shift, so restaurant teams' needs shape changes and priorities.
• Day-to-day supplier coordination
• Manage the day-to-day working relationship with our business systems partners, including Zonal, QSR and Vitamojo: logging, chasing and tracking issues and requests.
• Make sure suppliers deliver on agreed actions and timelines, escalating to the Technology Director where needed.
• Support the Technology Director in supplier reviews, with a clear view of open issues, service levels and upcoming releases.
• One front door for the business
• Set up and run a simple, clear process for how teams raise requests, changes and issues with our systems suppliers, so contact is coordinated rather than ad hoc.
• Gather and assess requirements from Operations, Finance, Marketing, Supply Chain, People and other teams, and turn them into clear briefs for suppliers.
• Prioritise competing requests with stakeholders, balancing business value, cost and effort.
• Keep stakeholders updated on the status of their requests and what's coming next.
• Change and system ownership
• Act as business owner for our core restaurant and head office platforms, understanding how they're configured and how they fit together.
• Manage change requests, supplier quotes and release schedules, making sure changes are tested, approved and communicated before they reach restaurants.
• Coordinate system configuration changes, such as menu, pricing and promotions, between suppliers and internal teams.
• Spot opportunities to get more value from existing systems and reduce duplication, cost or manual work.
• Support our Ops Excellence and Innovation teams, helping them shape, trial and roll out new ideas and process improvements through our business systems and partners.
• Maintain clear documentation: a systems map, supplier contacts, escalation routes and key processes.
• Working across the Technology team
• Work closely with the IT Delivery Manager on support and with the Technical Project Manager on projects, handing over cleanly when a request becomes a project.
• Support the response to major supplier-related incidents affecting restaurants, and lead post-incident reviews with partners.
• Keep the Technology Director updated on recurring issues, supplier performance, risks and opportunities.

What You'll Bring

• Essential
• 3 years' experience in a business systems, application support or IT service role, supporting users across multiple sites.
• Experience working with third-party technology suppliers day to day: logging and chasing issues, coordinating changes and keeping them to agreed service levels.
• Experience in a multi-site hospitality, QSR or retail environment, ideally working with restaurant or retail systems such as EPOS, stock, ordering or kitchen platforms.
• Able to gather business requirements and translate them into clear briefs for suppliers and technical teams.
• Comfortable with change control, testing and release processes.
• Strong stakeholder management, with the confidence to prioritise, push back and say "not yet" when needed.
• Service-focused, patient and practical, with a genuine interest in making things run more smoothly for the people using our systems.
• Clear, concise communicator, written and verbal.
• Willingness to travel regularly to restaurants across the UK.

Desirable

• Hands-on experience with Zonal, QSR, Vitamojo or similar restaurant technology platforms.
• ITIL Foundation or a supplier management qualification (for example CIPS).
• Experience setting up a request and change process, or building guides and training for business systems users.
• Understanding of integrations and data flows between restaurant systems and delivery platforms such as Deliveroo.
• Familiarity with service management tools such as Jira, ServiceNow or Freshservice, and the Microsoft 365 suite.
• Full UK driving licence.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact.

AI Disclaimer

AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.