Technical Project Manager

Job Title:Technical Project Manager

Salary Banding:£55,000 - £60,000 (DOE) + Bonus

Contract Type: Full Time, Permanent

Location:London (Head Office) 4 days per week +regular travel across the UK&I

Be part ofSomething Big. Join the Wingstop Team!

At Wingstop, we arenot just in the chicken business, we are in the flavour business. Our focus ison delivering exceptional experiences and memorable moments for both ourcustomers and our team.

We have beenrecognised for our commitment to excellence earning accolades such as (SundayTimes Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remainssimple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

• Annual Bonus – 20% base with opportunity of stretch (based on personal performanceand business performance)
• LTIP Bonus – opportunity to join our Long-Term Investment Plan from day 1
• Enhanced holiday allowance - (25 days + Bank Holidays + Birthday Off)
• Enhanced company sick pay - (2 weeks full pay) 12 Month Rolling
• Enhanced Employer Pension Contributions
• Enhanced Family Friendly leave
• Private Healthcare – Vitality at Work
• Octopus EV Scheme - Optional Electric Vehicle Salary SacrificeScheme
• Employee discount -(50% Mon–Thurs, 20% Fri–Sun)
• Stream – access your pay early & multiple discounts off retailers, gyms etc…

About the Role

We're growing fast across the UK andIreland, and the technology behind our restaurants and head office has to keeppace. As our Technical Project Manager, you'll lead the projects that make thathappen: from rolling out new restaurant technology across the estate todelivering the systems and process change that help our head office teams worksmarter.

You’ll own projects end to end and bringstructure, governance and pace to cross-functional and, at times,transformational change. Working closely with Operations, Finance, People,Marketing, Supply Chain and our technology partners, you’ll make sure the rightthings get delivered, on time, on budget and landing well with our teams inrestaurants.

This is a hands‑on role for someone who isequally comfortable running a steering group, getting into the technical detailwith a supplier, and standing in a restaurant kitchen making sure a go-liveworks for the team on shift.

Key Responsibilities

Project delivery

• Lead a portfolio of technologyand business change projects from initiation through to handover and benefitsrealisation, at both restaurant and head office level.
• Plan and deliver multi-siterestaurant rollouts (for example EPOS, kitchen display, payments, kiosks,network and in-restaurant devices), including pilots, phased deploymentschedules and go-live support.
• Deliver head office projectssuch as system implementations, integrations, upgrades and process improvement.
• Choose the right deliveryapproach for each project (waterfall, agile or hybrid) and adapt as the projectevolves.

Governance and control

• Set up and run proportionateproject governance: business cases, project charters, stage gates, steeringgroups and clear decision logs.
• Maintain plans, RAID logs(risks, assumptions, issues, dependencies) and change control, escalating earlyand with options.
• Produce clear, honest statusreporting for the Technology Director and senior stakeholders.
• Help shape and embed aconsistent project framework, templates and ways of working across thebusiness.

Stakeholders and change

• Bring together cross-functionalteams across Operations, Finance, People, Marketing, Supply Chain, Property andIT, building alignment and keeping everyone moving in the same direction.
• Work closely with Market,District and General Managers to make sure change is practical, wellcommunicated and works on shift.
• Plan the people side of change:training, communications, restaurant readiness and hypercare.
• Translate technical detail intoplain language for non-technical audiences, and business needs into clearrequirements for technical teams.

Suppliers, budget and benefits

• Manage third‑party suppliersand partners against agreed scope, timelines and SLAs, holding them to accountfor delivery.
• Own project budgets, trackspend and forecast accurately, flagging variances early.
• Define success measures upfront and track the benefits delivered after go-live.
• Run lessons‑learned reviews andfeed improvements back into how we deliver.

What You’ll Bring

Essential

• 4+ years' experience managingtechnology or technology-enabled change projects end to end, with a trackrecord of delivering on time and on budget.
• Experience delivering projectsacross multiple sites, ideally in hospitality, QSR, retail or anotherfast-paced, multi-site environment.
• Strong grounding in projectgovernance: planning, RAID management, change control, stage gates and steeringgroup reporting.
• Enough technical understandingto hold your own with engineers and suppliers, across areas such as systemsintegration, infrastructure, networks, cloud/SaaS platforms or in-storetechnology.
• Confident managing third-partysuppliers and project budgets.
• Excellent stakeholdermanagement, able to influence and build trust from restaurant teams through tosenior leaders.
• Clear, concise communicator,written and verbal, who can simplify complexity.
• Organised, resilient and calmunder pressure, with a practical, roll-your-sleeves-up approach.
• Willingness to travel regularlyto restaurants across the UK.

Desirable

• Recognised project managementqualification, such as PRINCE2 Practitioner, APM PMQ, PMP or an Agile / Scrumcertification.
• Experience of restaurant orretail technology, such as EPOS, kitchen display systems, payments, kiosks ordelivery platform integrations.
• Exposure to transformationprogrammes or a growth / scale-up environment.
• Experience setting up orimproving a PMO, project framework or portfolio reporting.
• Familiarity with tools such asMicrosoft Project, Jira, Azure DevOps, Smartsheet or Monday.com, and theMicrosoft 365 suite.
• Basic understanding of changemanagement approaches (for example ADKAR or Prosci).
• Full UK driving licence.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all.

If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.

AI Disclaimer

AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience.

Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet. #LI-WS