At a Glance
- Tasks: Lead technology strategy and drive digital growth at Wingstop.
- Company: Join Wingstop, a top-rated workplace known for flavour and fun.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible work culture.
- Other info: Be part of a diverse team that celebrates individuality and growth.
- Why this job: Make a real impact in a fast-paced, high-growth environment.
- Qualifications: Experience in tech leadership and strong commercial mindset required.
The predicted salary is between 100000 - 100000 € per year.
Location: Maple Street - 4 days per week onsite (Maple Street, London)
Salary: £100k + Bonus + Equity Scheme + Benefits
Reporting to: Chief Growth Officer
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best. Our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised.
We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond.
Role Overview
The Head of Technology will lead and implement Wingstop UK & Ireland’s technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. The successful candidate will combine strategic thinking with hands-on execution, balancing innovation with operational robustness in a fast-paced, high-growth environment.
Key Responsibilities
- Technology Strategy & Roadmap
- Lead and implement a clear, ambitious technology strategy aligned to business growth objectives
- Build and manage a focused, high-impact roadmap with strong prioritisation
- Design scalable technology solutions to support multi-site, multi-channel operations and future international expansion
- Product & Digital Growth
- Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools
- Drive measurable improvements in conversion, basket size, customer frequency, and digital performance
- Support the delivery of high-impact digital initiatives and partnerships
- Restaurant Technology & IT Operations
- Own and ensure performance of all in-restaurant technology including POS, payments, kitchen systems, and connectivity
- Manage and maintain the menu change process across the estate
- Deliver stable, reliable operations across all sites, particularly during peak trading periods
- Minimise downtime and operational disruption through proactive management and strong support processes
- Improve operational efficiency through enhanced systems integration and order flow management
- Partner closely with operations teams to ensure technology supports real-time operational excellence
- Commercial & Business Impact
- Translate technology investment into measurable commercial outcomes
- Identify opportunities to improve efficiency, scalability, and customer experience through technology
- Support wider business growth through data-driven decision making and strategic technology implementation
- Ecosystem, Governance & Delivery
- Manage key vendors, platforms, MSPs, and integration partners
- Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations
- Balance speed, cost, scalability, and operational effectiveness across all investments
- Manage technology budgets and investment planning
- Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners
- Lead disaster recovery planning and operational resilience initiatives
- Leadership & Stakeholder Management
- Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams
- Translate complex technology concepts into clear, commercially focused narratives
- Drive adoption and engagement across business functions
- Lead and develop a high-performing technology team across multiple disciplines
- Work collaboratively with the wider WRI technology team
Skills and Experience Required
- Experience within a top-tier consultancy, digital product environment, or high-growth consumer business
- Evidence of accelerated progression and high performance within previous roles
- Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency
- Experience managing technology within a multi-site operational environment
- Strong structured problem-solving and analytical capability
- Experience of ITIL, ITSM, and ITAM frameworks
- Experience creating and implementing Disaster Recovery Plans
- Proven experience delivering large-scale technology projects with budgets exceeding £500k
- Hands-on technical understanding with the ability to balance strategy and execution
- Excellent communication, stakeholder management, and influencing skills
- Strong organisational capability with the ability to operate effectively at pace
- Reliable, flexible, and highly collaborative approach
Desirable Skills & Experience
- Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses
- Experience working across digital product, loyalty, CRM, or e-commerce ecosystems
- Experience scaling technology functions within fast-growth businesses
- Exposure to international or multi-market operational environments
What Success Looks Like
- A clear, high-impact technology roadmap driving growth and operational efficiency
- Measurable improvements in conversion, ATV, customer frequency, and digital performance
- Reliable, high-performing in-restaurant technology with minimal operational disruption
- Improved operational efficiency through better systems integration and automation
- A scalable, integrated technology ecosystem with reduced complexity
- Faster delivery of high-impact initiatives including loyalty, digital ordering, and strategic partnerships
- A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk
Why Wingstop?
At Wingstop, we believe in rewarding and investing in our people. Here’s what we offer:
- Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total)
- Private Healthcare
- EV Salary Sacrifice Scheme: Available after 3 months of service
- Mileage: £0.45p unlimited
- Welcome Pack: Start your journey with a Wingstop welcome pack
- Discount Platforms: Access retail, dining, and wellness discounts
- Flexible Pay Options: Wagestream access to earned wages
- Exceptional Training & Onboarding: Structured onboarding programme tailored to your role
- Career Development: Training and growth opportunities across the business
- Recognition & Celebrations: Semi-annual conferences and team events
- Benefits Platform: E-learning, lifestyle savings, and wellbeing resources
- Flexible Work Culture: Hybrid working and flexibility to shape your role
- Exclusive Discounts: 20–50% off when dining with friends and family
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!
Head of Technology in London employer: WINGSTOP UK
At Wingstop, we pride ourselves on being a vibrant and inclusive workplace that values the contributions of every team member. With a strong focus on employee growth, we offer exceptional training, flexible working arrangements, and a culture that celebrates teamwork and innovation. Located in the heart of London, our Maple Street office provides a dynamic environment where you can thrive while making a significant impact on our technology strategy and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might have insights into Wingstop or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by diving deep into Wingstop’s tech landscape. Understand their current systems and think about how you can bring value. Show them you’re not just another candidate; you’re the one who can elevate their tech game!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve driven tech initiatives in the past. Make it relatable to Wingstop’s mission of bringing flavour and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wingstop family.
We think you need these skills to ace Head of Technology in London
Some tips for your application 🫡
Be Authentic:We want to hear your voice, so don’t rely too much on AI. Share your real experiences and let your personality shine through in your application.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight how your background fits into our mission of bringing flavour and driving technology growth.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. We love seeing measurable results and innovative solutions!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at WINGSTOP UK
✨Know Your Tech Inside Out
As the Head of Technology, you'll need to demonstrate a solid understanding of various tech systems and how they drive business growth. Brush up on your knowledge of POS systems, CRM tools, and digital platforms. Be ready to discuss how you've used technology to improve operational efficiency in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and stakeholder management abilities. Prepare examples of how you've led teams through change or implemented new technology strategies. Highlight your experience in building high-performing teams and fostering collaboration across departments.
✨Align with Wingstop's Culture
Wingstop values passion, energy, and teamwork. During the interview, express your enthusiasm for the brand and its mission. Share experiences that reflect your ability to thrive in a fast-paced, fun environment, and how you can contribute to their culture of inclusivity and recognition.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think about past challenges you've faced in technology implementation or operational disruptions. Be ready to outline your approach to overcoming these issues and how you would apply those lessons at Wingstop.
