Learning Implementation & Capability Lead

Job Title: Learning Implementation & CapabilityLead

Salary Banding: Up to £50,000 + Bonus

Contract Type: Full Time, Permanent

Location: This role can be based either from theLondon Office or within the field. Individuals living within a reasonablecommuting distance of the London Office will be expected to work from theoffice a minimum of four days per week. Individuals based outside of areasonable commuting distance may work field-based, whilst maintaining aregular presence in the London Office and across operational locations.

Be part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we arein the flavour business. Our focus is on delivering exceptional experiences andmemorable moments for both our customers and our team.

We have been recognised for our commitment to excellenceearning accolades such as (Sunday Times Best Places to Work 2024, 2025 &2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025).But our mission remains simple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

• Annual Bonus – 15% base with opportunityof stretch (based on personal performance and business performance)
• LTIP Bonus – opportunity to join ourLong-Term Investment Plan from Year 3 of Employment
• Enhancedholiday allowance - (25 days + Bank Holidays + Birthday Off)
• Enhancedcompany sick pay - (2 weeks full pay) 12 Month Rolling
• EnhancedEmployer Pension Contributions
• EnhancedFamily Friendly leave
• PrivateHealthcare – Vitality at Work
• OctopusEV Scheme - Optional Electric Vehicle Salary Sacrifice Scheme
• Employeediscount -(50% Mon–Thurs, 20% Fri–Sun)
• Stream– access your pay early & multiple discounts off retailers, gyms etc…

Capability & Implementation Lead

At Wingstop, we're building more than great restaurants.We're building careers, developing future leaders and creating high-performingteams that deliver an outstanding guest experience every day.

As our Learning Implementation & Capability Lead, you'llplay a pivotal role in shaping how capability is built, implemented andsustained across the business. This is more than a traditional L&D role.You'll be at the heart of driving operational excellence, partnering withleaders across the business to ensure learning doesn't just happen, it sticks.

The Learning Implementation & Capability Lead isresponsible for ensuring learning, capability and operational initiatives aresuccessfully implemented, embedded and sustained across the business. Workingclosely with Operations, People Teams and Learning teams, the role driveslearning adoption, measures impact and ensures learning translates intomeaningful business outcomes.

The role also supports talent and succession activitiesthrough oversight of internal mobility, bench strength and developmentreadiness data, helping to strengthen internal career pathways and informtalent decisions.

Leading and developing our Training & DevelopmentAdvisor, you'll drive excellence in onboarding, manager readiness and learningcompliance, helping every team member have the best possible start and a clearpathway for growth.

Key Responsibilities

Learning Implementation

• Ownthe learning and capability implementation approach for initiatives, includingLTOs, operational standards and changes, and capability programmes, ensuringthey are embedded effectively across the business.
• Createlearning implementation plans, standards and success measures that driveadoption, behavioural change and business impact.
• Partnerwith Operations and People Teams to evaluate effectiveness and continuouslyimprove learning implementation outcomes.
• Defineand track success measures to evaluate implementation effectiveness and business impact.
• Providereporting and insights that support decision-making and continuous improvement.
• Usedata and feedback to identify opportunities to strengthen capability andperformance.

Leadership, Reporting & Analytics

• Lead,coach and develop the Training & Development Advisor, overseeingonboarding, manager readiness and learning compliance activities.
• Driveaccountability for onboarding, manager readiness and learning complianceoutcomes across the business.
• Fostera culture of continuous learning, development and ownership.
• Providedata and analytics on internal mobility and pipelines

Support Head Office Capability Learning Implementation

• Partnerwith teams to turn development priorities into practical development activityand measurable actions.
• Coordinateand support development opportunities for Head Office teams, includingorganising workshops, learning programmes and self-directed learning, andhelping teams put learning into practice.
• Supportcolleagues through development journeys, helping them apply learning, trackprogress and achieve agreed development goals.
• Buildstrong relationships across functions, acting as a trusted colleague who helpsleaders and individuals navigate development opportunities.

What Success Looks Like After 12 months:

• Learningand capability initiatives are consistently embedded and delivering measurablebusiness impact.
• Opsleaders are driving stronger learning adoption and performance across Wingstop.
• Strongbench strength and readiness data exists across operational roles.
• Internalmobility and talent progression continue to strengthen, supporting futurebusiness growth.
• Onboardingexperiences, learning compliance and retention measures continue to improve.

Knowledge, Skills & Experience

Essential

• Significantexperience in Learning & Development, Talent Development or Capabilityroles.
• Provenexperience leading large-scale learning or capability implementations.
• Strongstakeholder management skills with the ability to influence at all levels ofthe organisation
• Experiencetranslating learning strategies into practical, business focussed solutions.
• Atrack record of measuring impact and using data to drive decision-making
• Excellentcommunication, facilitation and coaching skills.
• Experienceleading, developing and inspiring others.
• Apassion for developing people and creating high-performing teams.

Desirable

• Experiencewithin hospitality, retail or another fast-paced multi-site environment.
• Experiencesupporting rapid business growth and operational change.
• Knowledgeof change management principles and implementation methodologies.
• Experienceusing talent, succession or capability data to influence workforce planningdecisions.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering adiverse and inclusive workplace. As an equal-opportunity employer, we arecommitted to creating a supportive environment for all.

If you require any adjustments during the recruitmentprocess to perform at your best, please let us know - we're here to assist you.

AI Disclaimer

AI can be a useful tool and we understand many candidatesuse it for support. That said, we're really interested in you, not anAI-generated version of you. We want to hear your voice and understand yourreal experience.

Applications or interview tasks that rely heavily on AI maynot give us an accurate picture of who you are. Bring your authentic self tothe process - that's who we're excited to meet.