At a Glance
- Tasks: Lead a dynamic team, drive performance, and create memorable customer experiences.
- Company: Join Wingstop, an award-winning restaurant known for its flavour and fun culture.
- Benefits: Enjoy flexible shifts, free food, discounts, and a quarterly bonus.
- Other info: Great opportunities for growth and development in a fast-paced environment.
- Why this job: Step up in your career while being part of a vibrant, inclusive team.
- Qualifications: Previous management experience and strong leadership skills are essential.
The predicted salary is between 25200 - 30800 £ per year.
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the awards to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR.
About the Role
As an Assistant Manager, you’ll be a key leader in the restaurant, working closely with the General Manager to drive performance, develop your team, and deliver an exceptional customer experience. You’ll take ownership of the day-to-day operation, ensuring shifts run smoothly and standards are consistently high. You’ll lead, coach, and motivate your Shift Managers and Crew, building a positive, high-energy environment where people can thrive. From supporting recruitment and training to driving service, food quality, and cleanliness, you’ll play a vital role in the success of the restaurant. This is a hands-on role with real responsibility, perfect for someone who’s ready to step up, take ownership, and make a visible impact. This role is based in one of our dine-in restaurants.
What You’ll Be Doing
- Supporting overall restaurant operations
- Leading shifts and developing team members
- Driving sales, performance, and service standards
- Supporting recruitment, training, and onboarding
- Ensuring compliance, food safety, and cleanliness
What We’re Looking For
- Previous management experience in hospitality or retail
- Strong leadership and people development skills
- Commercial awareness
- Ambitious and driven to progress
Our Values
- Authentic
- Entrepreneurial
- Fun
- Service-Minded
Why Wingstop?
Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. Whether you’re learning new skills, leading a team, or helping launch a new store, you’ll feel the Wingstop vibe in everything we do. We are fast-paced, high-energy, and all about delivering great experiences for our customers and our people. It’s more than just a job. It’s a place to build confidence, make mates, and be part of something that’s growing fast.
Benefits
- Quarterly Bonus
- Flexible Rota
- Free food on every shift
- Employee discount (50% Mon–Thurs, 20% Fri–Sun)
- 28 days holiday + birthday off
- Culture budgets allocated to every restaurant for recognition
- Team based events (performance)
- Regular company wide incentives
Grow With Us
Step Up Programme
Structured leadership development
Clear progression into General Manager roles
Perks & Vibes
- Wagestream access
- Bi Annual Management Conferences & Networking
- Discounts platform
- Employee recognition programmes
- Team socials and events
- Uniform provided
Diversity & Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.
AI Disclaimer
AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.
Assistant Manager in Stoke-on-Trent employer: Wingstop UK - Hanley
At Wingstop, we pride ourselves on being a vibrant and inclusive workplace where every team member is valued and encouraged to grow. As an Assistant Manager, you'll not only lead a dynamic team in delivering exceptional customer experiences but also benefit from our structured leadership development programmes and a culture that celebrates ambition and teamwork. With perks like flexible rotas, generous discounts, and a fun, energetic environment, Wingstop is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Stoke-on-Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wingstop UK - Hanley. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wingstop UK - Hanley
Don't be shy about reaching out to Wingstop UK - Hanley directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wingstop UK - Hanley and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wingstop UK - Hanley
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
