At a Glance
- Tasks: Lead shifts, support your team, and ensure great customer experiences.
- Company: Wingstop, a fun and inclusive workplace with a passion for flavour.
- Benefits: Quarterly bonuses, flexible rota, free food, and generous discounts.
- Other info: Diverse culture with opportunities for personal and professional growth.
- Why this job: Join a vibrant team, build confidence, and grow your career in a fast-paced environment.
- Qualifications: Previous supervisory experience and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best. Our mission remains simple: BRING THE FLAVOUR.
As a Shift Manager, you’ll take the lead in running smooth, successful shifts while supporting and developing your team. You’ll be responsible for maintaining high standards across service, food quality, and cleanliness, ensuring every customer has a great experience. You’ll motivate the team, step in where needed, and keep everything on track during busy periods. This is a hands‑on role where you’ll lead by example, build team confidence, and play a key part in delivering strong operational performance.
This role is based in one of our restaurants where customers can dine in, as well as order takeaway and delivery. As a Shift Manager, you’ll lead from the front during busy shifts, supporting your team, driving standards, and making sure every customer leaves with a great experience.
What You’ll Be Doing
- Leading shifts and supporting your team on the floor
- Delivering fast, friendly, and consistent customer experiences
- Coaching and developing Crew Members
- Ensuring food quality, cleanliness, and safety standards are met
- Supporting stock control and daily operations
What We’re Looking For
- Previous experience in a supervisory or team leader role
- Confident, hands‑on leadership style
- Strong communication and organisation skills
- Positive, team‑first mindset
Our Values
- Authentic
- Entrepreneurial
- Fun
- Service‑Minded
Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings; we’re a fast‑moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition, and thrives on bringing energy to every shift. Whether you’re learning new skills, leading a team, or helping launch a new store, you’ll feel the Wingstop vibe in everything we do. We are fast‑paced, high‑energy, and all about delivering great experiences for our customers and our people.
It’s more than just a job. It’s a place to build confidence, make mates, and be part of something that’s growing fast.
Benefits
- Quarterly Bonus
- Flexible Rota
- Free food on every shift
- Employee discount (50% Mon‑Thurs, 20% Fri‑Sun)
- 28 days holiday + birthday off
- Culture budgets allocated to every restaurant for recognition
- Regular companywide incentives
Grow With Us
- Step Up Programme
- Structured leadership development
- Clear progression into Assistant Manager roles
Perks & Vibes
- Wagestream access
- Discounts platform
- Employee of the Month recognition
- Team socials and events
- Uniform provided
Diversity & Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!
Shift Manager in Birmingham employer: Wingstop UK - Birmingham
At Wingstop, we pride ourselves on being more than just a restaurant; we are a vibrant community where passion and teamwork thrive. As a Shift Manager, you will enjoy a dynamic work culture that values your contributions, offers flexible rotas, and provides opportunities for personal growth through our structured leadership development programmes. With benefits like free food on every shift, generous holiday allowances, and a commitment to diversity and inclusion, Wingstop is an exceptional place to build your career while bringing flavour to every customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Wingstop is all about fun, teamwork, and bringing the flavour, so show us how you fit into that vibe. Research our values and think of examples from your past experiences that align with them.
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to motivate and support your team. Think of scenarios where you've successfully led a team or resolved conflicts, and be ready to share those stories during your interview.
✨Tip Number 3
Be prepared to demonstrate your customer service skills. We want to hear how you've created memorable experiences for customers in the past. Share specific examples that highlight your ability to deliver fast, friendly service, especially during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Wingstop family. Don’t forget to bring your authentic self to the process – we can’t wait to meet you!
We think you need these skills to ace Shift Manager in Birmingham
Some tips for your application 🫡
Be Yourself:We want to hear your authentic voice, so don’t hold back! Share your real experiences and let your personality shine through in your application. Remember, we’re excited to meet the real you!
Show Your Leadership Skills:As a Shift Manager, showcasing your hands-on leadership style is key. Highlight any previous supervisory roles or experiences where you’ve motivated a team or driven standards. We love seeing how you lead by example!
Tailor Your Application:Make sure to align your application with our values of being authentic, entrepreneurial, and service-minded. Use examples that reflect these qualities and demonstrate how you can bring the flavour to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Wingstop UK - Birmingham
✨Know the Wingstop Vibe
Before your interview, dive into what makes Wingstop unique. Familiarise yourself with their values like being authentic and service-minded. This will help you connect your experiences to their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare examples from your past roles where you've successfully motivated a team or handled a busy shift. Highlight your hands-on leadership style and how you’ve maintained high standards in service and cleanliness.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a rush of customers or a team member struggling. Think through these scenarios beforehand and be ready to discuss your approach to coaching and supporting your crew during busy times.
✨Bring Your Authentic Self
Wingstop wants to know the real you, so don’t hold back! Share your passion for customer service and teamwork. Be open about your experiences and how they align with Wingstop's mission to bring the flavour. Authenticity will set you apart!
