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- Tasks: Train and support restaurant teams across Europe for operational excellence.
- Company: Join Wingstop, a fast-growing brand in the flavour business since 1994.
- Benefits: Enjoy 25 days paid leave, private healthcare, and wellness reimbursement.
- Why this job: Be part of a vibrant culture focused on teamwork, growth, and making an impact.
- Qualifications: Experience in group training and fast-paced QSR environments is essential.
- Other info: Intensive travel around Europe is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
WHO WE ARE
We\’re not in the wing business. We\’re in the flavor business. It\’s been our mission to Serve the World Flavor since we first opened in 1994, and we\’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It\’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE\’LL NEED
The Operations Excellence Coach is a key member of the EMEA regional team. The region has responsibility across 100+ restaurants owned by our Brand Partners (Franchisees). A great OEC is a collaborative and energetic trainer with Operational acumen and drive to achieve great results. With a strong focus on organization, training and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with the operating manual and food safety standards is a key tenant of the role. This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel around Europe
WHAT YOU\’LL DO
- Deliver the In-Restaurant Train the Trainer\’ program to Brand Partner training teams
- Deliver the new market entry in-restaurant training for new Restaurant Teams across Europe
- Support the NME Manager in the setup & execution of a best in class operation from the moment the doors are opened to the public
- Offer operational support during the opening period for a new market
- Amend global operations manual to fit the in-restaurant procedures for the market
- Complete Restaurant Food Safety & Brand Standard audits & coach the teams for continual improvement
- Collaborate with all Departments to ensure new stores are set up for success
- Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools. These visits also serve to ensure brand protection in all areas
- Collaborate with Brand Partner Store Teams to safeguard standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members.
- Live and breathe Operational Excellence and drive QSC (In House Audit Program) & SMG (Customer Scores) results across the region by completing in-restaurant audits, corrective coaching & relevant training programs
WHAT YOU\’LL NEED
- Experience in delivering group training sessions
- Experience working in a fast-paced QSR environment, preferably both Front and Back of House
- Supervisory experience, preferably in a restaurant management role
- Must be able to speak English fluently. A second European language would be advantageous
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You\’re curious, ask questions, and seek out opportunities to improve. You don\’t just point out problems-you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren\’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
Flavor Perks:
- You will be entitled to 25 days of paid annual leave including bank holidays
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Insurance Benefits: Private healthcare insurance will be provided through the Company\’s third-party service provider.
- Wellness reimbursement program
- Paid maternity and paternity leave
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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Operations Excellence Coach, EMEA. Job in Glasgow Education & Training Jobs employer: Wingstop Restaurants, Inc.
Contact Detail:
Wingstop Restaurants, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Coach, EMEA. Job in Glasgow Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the Wingstop brand and its core values. Understanding 'The Wingstop Way' will help you align your approach during interviews and discussions, showcasing that you embody their entrepreneurial and service-minded spirit.
✨Tip Number 2
Highlight your experience in training and operational excellence. Be prepared to discuss specific examples of how you've successfully delivered training programs or improved operational processes in previous roles, especially in fast-paced environments.
✨Tip Number 3
Network with current or former employees of Wingstop or similar QSR brands. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential travel requirements by demonstrating your flexibility and willingness to adapt. Discuss any previous experiences where you've successfully managed travel for work, as this role involves extensive travel across Europe.
We think you need these skills to ace Operations Excellence Coach, EMEA. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Excellence Coach position. Understand the key responsibilities and required skills, such as experience in delivering group training sessions and working in a fast-paced QSR environment.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your supervisory experience, training capabilities, and any operational excellence achievements that demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food industry and your commitment to operational excellence. Use specific examples from your past experiences to illustrate how you embody the qualities mentioned in the job description, such as collaboration and problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the role of an Operations Excellence Coach.
How to prepare for a job interview at Wingstop Restaurants, Inc.
✨Show Your Passion for Operational Excellence
Make sure to express your enthusiasm for operational excellence during the interview. Share specific examples of how you've improved processes in previous roles, especially in fast-paced environments like QSR.
✨Demonstrate Training Experience
Highlight your experience in delivering group training sessions. Be prepared to discuss your approach to training and how you ensure that teams understand and implement operational standards effectively.
✨Emphasise Collaboration Skills
Since the role involves working closely with various departments and brand partners, showcase your ability to collaborate. Provide examples of how you've successfully worked with others to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a restaurant setting. Think about past experiences where you had to make quick decisions or resolve conflicts.