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- Tasks: Train and support new restaurant teams across Europe, ensuring operational excellence.
- Company: Join Wingstop, a fast-growing brand in the flavour business since 1994.
- Benefits: Enjoy 25 days paid leave, private healthcare, and a competitive bonus structure.
- Why this job: Be part of a vibrant culture that values teamwork, growth, and delicious flavours.
- Qualifications: Experience in group training and fast-paced QSR environments is essential.
- Other info: Intensive travel around Europe is required for this role.
The predicted salary is between 28800 - 43200 £ per year.
We are not in the wing business. We are in the flavor business. It has been our mission to Serve the World Flavor since we first opened in 1994. Above all else, our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic.
The Operations Excellence Coach is a key member of the EMEA regional team, responsible for over 100 restaurants owned by our Brand Partners (Franchisees). A great OEC is a collaborative and energetic trainer with operational acumen and drive to achieve great results. This role will lead & deliver training in New Markets to brand new restaurant teams and involves intensive travel around Europe.
What You'll Do:- Deliver the In-Restaurant Train the Trainer program to Brand Partner training teams.
- Deliver the new market entry in-restaurant training for new Restaurant Teams across Europe.
- Support the NME Manager in the setup & execution of a best in class operation from the moment the doors are opened to the public.
- Offer operational support during the opening period for a new market.
- Amend global operations manual to fit the in-restaurant procedures for the market.
- Complete Restaurant Food Safety & Brand Standard audits & coach the teams for continual improvement.
- Collaborate with all Departments to ensure new stores are set up for success.
- Travel regularly to Brand Partner restaurants within the region to provide appropriate coaching, training, education, and development tools.
- Collaborate with Brand Partner Store Teams to safeguard standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members.
- Live and breathe Operational Excellence and drive QSC (In House Audit Program) & SMG (Customer Scores) results across the region by completing in-restaurant audits, corrective coaching & relevant training programs.
- Experience in delivering group training sessions.
- Experience working in a fast-paced QSR environment, preferably both Front and Back of House.
- Supervisory experience, preferably in a restaurant management role.
- Must be able to speak English fluently. A second European language would be advantageous.
- No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success.
- You care deeply about doing great work and driving results.
- You take full responsibility for your work and see things through to completion.
- You lead with empathy, respect, and emotional intelligence.
- You push yourself and others to be better.
- 25 days of paid annual leave including bank holidays.
- One paid volunteer day of your choice.
- Competitive bonus structure for eligible roles.
- Private healthcare insurance will be provided through the Company’s third-party service provider.
- Wellness reimbursement program.
- Paid maternity and paternity leave.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Operations Excellence Coach, EMEA employer: Wingstop Restaurants, Inc.
Contact Detail:
Wingstop Restaurants, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Coach, EMEA
✨Tip Number 1
Familiarise yourself with the Wingstop brand and its core values. Understanding 'The Wingstop Way' will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in training and operational excellence. Be prepared to discuss specific examples of how you've successfully delivered training programs or improved operational processes in previous roles, especially in fast-paced environments.
✨Tip Number 3
Demonstrate your adaptability and willingness to travel. Since the role involves extensive travel across Europe, share any relevant experiences that showcase your flexibility and ability to thrive in new environments.
✨Tip Number 4
Prepare to discuss your collaborative skills. The role requires working closely with various teams, so think of examples where you've successfully collaborated to achieve common goals, particularly in a restaurant or QSR setting.
We think you need these skills to ace Operations Excellence Coach, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and operational excellence, particularly in the QSR environment. Use specific examples that demonstrate your ability to deliver group training sessions and manage restaurant operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food industry and your understanding of Wingstop's values. Highlight how your skills align with the role of Operations Excellence Coach and provide examples of how you've driven results in previous positions.
Showcase Your Training Experience: Emphasise any experience you have in delivering training programs or coaching teams. Mention specific training methodologies you are familiar with and how they can be applied to enhance operational capabilities at Wingstop.
Demonstrate Cultural Fit: Wingstop values collaboration, humility, and a drive for improvement. In your application, reflect on how you embody these traits. Share anecdotes that illustrate your teamwork and problem-solving skills, as well as your commitment to fostering a positive work environment.
How to prepare for a job interview at Wingstop Restaurants, Inc.
✨Show Your Training Experience
Make sure to highlight your experience in delivering group training sessions. Be prepared to discuss specific examples of how you've successfully trained teams in a fast-paced environment, as this role heavily relies on effective training and operational excellence.
✨Demonstrate Operational Acumen
Familiarise yourself with the key operational standards and food safety regulations relevant to the restaurant industry. During the interview, be ready to discuss how you ensure compliance and drive results in previous roles, showcasing your understanding of operational excellence.
✨Emphasise Collaboration Skills
This role requires working closely with various departments and brand partners. Share examples of how you've successfully collaborated with others to achieve common goals, and demonstrate your ability to foster a culture of trust and constructive feedback.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving skills and ability to handle challenges in a restaurant setting. Think about past experiences where you faced difficulties and how you turned them into learning opportunities, reflecting the company's values of growth and improvement.