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- Tasks: Train and support new restaurant teams across Europe for operational excellence.
- Company: Join Wingstop, a fast-growing brand in the flavour business since 1994.
- Benefits: Enjoy 25 days paid leave, private healthcare, and a competitive bonus structure.
- Why this job: Be part of a vibrant culture focused on teamwork, growth, and making an impact.
- Qualifications: Experience in group training and fast-paced QSR environments is essential.
- Other info: Intensive travel around Europe is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth.
The Operations Excellence Coach is a key member of the EMEA regional team. The region has responsibility across 100+ restaurants owned by our Brand Partners (Franchisees). A great OEC is a collaborative and energetic trainer with operational acumen and drive to achieve great results. With a strong focus on organization, training and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with the operating manual and food safety standards is a key tenant of the role. This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel around Europe.
WHAT YOU’LL DO
- Deliver the In-Restaurant ‘Train the Trainer’ program to Brand Partner training teams
- Deliver the new market entry in-restaurant training for new Restaurant Teams across Europe
- Support the NME Manager in the setup & execution of a best in class operation from the moment the doors are opened to the public
- Offer operational support during the opening period for a new market
- Amend global operations manual to fit the in-restaurant procedures for the market
- Complete Restaurant Food Safety & Brand Standard audits & coach the teams for continual improvement
- Collaborate with all Departments to ensure new stores are set up for success
- Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools
- Collaborate with Brand Partner Store Teams to safeguard standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members
- Live and breathe Operational Excellence and drive QSC (In House Audit Program) & SMG (Customer Scores) results across the region by completing in-restaurant audits, corrective coaching & relevant training programs
WHAT YOU’LL NEED
- Experience in delivering group training sessions
- Experience working in a fast-paced QSR environment, preferably both Front and Back of House
- Supervisory experience, preferably in a restaurant management role
- Must be able to speak English fluently. A second European language would be advantageous
WHO YOU ARE
- No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success.
- You stay humble, roll up your sleeves, and always look for ways to help.
- You care deeply about doing great work and driving results.
- You take full responsibility for your work and see things through to completion.
- You lead with empathy, respect, and emotional intelligence.
- You push yourself and others to be better.
BENEFITS
- 25 days of paid annual leave including bank holidays
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Private healthcare insurance will be provided through the Company’s third-party service provider
- Wellness reimbursement program
- Paid maternity and paternity leave
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Operations Excellence Coach, EMEA employer: Wingstop Restaurants Inc.
Contact Detail:
Wingstop Restaurants Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Coach, EMEA
✨Tip Number 1
Familiarise yourself with the Wingstop brand and its core values. Understanding 'The Wingstop Way' will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in training and operational excellence. Be prepared to discuss specific examples of how you've successfully delivered training programs or improved operational processes in previous roles.
✨Tip Number 3
Demonstrate your adaptability and willingness to travel. Since the role involves extensive travel across Europe, share any relevant experiences that showcase your flexibility and ability to thrive in diverse environments.
✨Tip Number 4
Prepare to discuss your collaborative skills. The role requires working closely with various teams, so think of examples where you've successfully collaborated to achieve common goals, especially in a fast-paced environment.
We think you need these skills to ace Operations Excellence Coach, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and operational excellence, especially in a fast-paced QSR environment. Use specific examples that demonstrate your ability to deliver group training sessions and manage restaurant operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food industry and your understanding of Wingstop's values. Highlight how your skills align with the role of Operations Excellence Coach and provide examples of how you've contributed to team success in previous positions.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as empathy, collaboration, and emotional intelligence. Provide examples of how you've fostered a positive team culture and driven results through effective communication and constructive feedback.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Wingstop Restaurants Inc.
✨Show Your Training Experience
Be prepared to discuss your previous experience in delivering group training sessions. Highlight specific examples where you successfully trained teams, especially in a fast-paced QSR environment, as this will demonstrate your capability to fulfil the role effectively.
✨Emphasise Operational Acumen
Make sure to convey your understanding of operational excellence and food safety standards. Discuss how you've implemented or improved processes in past roles, as this aligns with the key responsibilities of the Operations Excellence Coach.
✨Demonstrate Collaborative Spirit
Since the role requires collaboration with various departments and brand partners, share examples of how you've worked effectively in teams. Highlight your ability to build relationships and foster a culture of trust and constructive feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in a restaurant setting. Prepare scenarios where you identified issues and implemented solutions, showcasing your proactive approach and commitment to continuous improvement.
