Internal Communications Manager

At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR.

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.

The Role

At Wingstop, we’re all about flavour, energy,and creating an unbeatable experience, both for our guests and our people. Aswe continue to grow across the UK, we’re looking for an Internal CommunicationsManager to keep our teams connected, informed, and inspired.

This role is all about bringing our voice tolife across restaurants and support teams, making sure the right messages landin the right way, at the right time. You’ll play a key role in building astrong sense of community across our national team, keeping comms simple,engaging, and true to who we are.

KeyResponsibilities

Internal Communications

• Own the end-to-end delivery of internalcommunications: creation, proof reading, templating, and archiving ofcontent
• Manage and continuously improve internalcommunication templates to ensure consistency and clarity across thebusiness
• Oversee and manage “The Sauce”internal engagement app, including content planning, cross-functionalcollaboration, and third-party provider management
• Lead the planning and delivery oforganisational announcements, ensuring messaging is clear, timely, andappropriately archived
• Produce and distribute regular andad-hoc bulletins, including urgent communications when required
• Develop and manage 6–12 week forwardcommunication plans aligned to business priorities
• Support and lead key internalcommunication projects (e.g. engagement survey communications, changeprogrammes)
• Develop posters, noticeboards, toolkits etc tosupport frontline teams

Stakeholder Management andCollaboration

• Manage relationships with internalstakeholders and external contractors to deliver effective communicationsolutions
• Partner with People/HR teams to reviewand quality-check employee communications (e.g. pay, policy updates),ensuring clarity and consistency
• Hold departments to account on ensuringinternal comms content is provided in a timely manner to support messageslanding with teams across the business

Innovating Communications for aMulti-Generational, Diverse National Workforce

• Create inclusive,accessible communications for a diverse, multi-generational workforce.
• Use digital and traditionalchannels to maximise reach and engagement.
• Tailor clear, relevantmessages by audience, role and channel.
• Maintain an authentic,human and purposeful tone of voice.
• Encourage feedback,dialogue and employee voice.
• Build community by sharingstories, recognising achievements and highlighting diverse perspectives.
• Use data and feedback tocontinuously improve communications.
• Keep up with emerging tools and trends to support innovation.

CandidateRequirements

• Experience in internal communications, employee engagement or similar,ideally in retail, hospitality or multi-site businesses.
• Creative communicator who can bring messages to life across written,visual and digital formats.
• Able to create engaging content for diverse audiences, includingfrontline, regional and support teams.
• Strong storyteller with a good eye for content people want to read,watch and engage with.
• Confident using video, basic design, social-style content, apps andemail.
• Comfortable testing new formats to improve reach, relevance and impact.
• Able to adapt communication style to feel human, energetic and true tothe brand
• Highly organised, able to manage multiple projects and stakeholders atpace.
• Focused on connection, culture and making communications feel human, notcorporate.

Wingstop UK iscommitted to investing in and rewarding our people. Benefits include:

• Welcome Pack – A personalised introduction toWingstop.
• Enhanced Annual Leave – 25 days plus bank holidays.
• Paid Birthday Leave – Take the day off to celebrate you.
• Private Healthcare (for you &dependents) – IncludingVitality at Work benefits.
• Family Support – Enhanced maternity and paternity leave.
• Professional Development – Access to e-learning and careerprogression opportunities.
• Recognition & Team Events – Semi-annual company conferences andsocial gatherings.
• Flexible Work Culture – WFH policy.
• Employee Discounts – 20–50% off Wingstop dining for friendsand family.
• Retail & Lifestyle Discounts – Exclusive savings on a range of brands.
• Flexible Pay Options – Wagestream access for on-demandearnings.
• Apprenticeships & Development – Learn while you earn with fullysupported programmes.
• Anniversary Awards – Celebrate milestones with us in style.

Commitment toDiversity & Inclusion

Wingstop UK is proudto foster a diverse and inclusive workplace. We believe in equal opportunitiesand strive to create an environment where everyone feels valued, respected, andsupported.

If you requirereasonable adjustments during the recruitment process, please let us know - we’re happy to accommodate your needs.