At a Glance
- Tasks: Lead technology strategy and drive digital growth at Wingstop.
- Company: Join Wingstop, a top-rated workplace known for flavour and fun.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible work options.
- Other info: Be part of a diverse team that celebrates individuality and growth.
- Why this job: Make a real impact in a fast-paced, high-growth environment.
- Qualifications: Proven tech leadership experience and strong commercial mindset required.
The predicted salary is between 100000 - 100000 € per year.
Location: Maple Street - 4 days per week onsite (Maple Street, London)
Salary: £100k + Bonus + Equity Scheme + Benefits
Reporting to: Chief Growth Officer
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best. Our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised.
Role Overview
The Head of Technology will lead and implement Wingstop UK & Ireland’s technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate.
Key Responsibilities:
- Technology Strategy & Roadmap
- Lead and implement a clear, ambitious technology strategy aligned to business growth objectives
- Build and manage a focused, high-impact roadmap with strong prioritisation
- Design scalable technology solutions to support multi-site, multi-channel operations and future international expansion
- Product & Digital Growth
- Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools
- Drive measurable improvements in conversion, basket size, customer frequency, and digital performance
- Support the delivery of high-impact digital initiatives and partnerships
- Restaurant Technology & IT Operations
- Own and ensure performance of all in-restaurant technology including POS, payments, kitchen systems, and connectivity
- Manage and maintain the menu change process across the estate
- Deliver stable, reliable operations across all sites, particularly during peak trading periods
- Minimise downtime and operational disruption through proactive management and strong support processes
- Improve operational efficiency through enhanced systems integration and order flow management
- Partner closely with operations teams to ensure technology supports real-time operational excellence
- Commercial & Business Impact
- Translate technology investment into measurable commercial outcomes
- Identify opportunities to improve efficiency, scalability, and customer experience through technology
- Support wider business growth through data-driven decision making and strategic technology implementation
- Ecosystem, Governance & Delivery
- Manage key vendors, platforms, MSPs, and integration partners
- Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations
- Balance speed, cost, scalability, and operational effectiveness across all investments
- Manage technology budgets and investment planning
- Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners
- Lead disaster recovery planning and operational resilience initiatives
- Leadership & Stakeholder Management
- Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams
- Translate complex technology concepts into clear, commercially focused narratives
- Drive adoption and engagement across business functions
- Lead and develop a high-performing technology team across multiple disciplines
- Work collaboratively with the wider WRI technology team
Skills and Experience Required
- Experience within a top-tier consultancy, digital product environment, or high-growth consumer business
- Evidence of accelerated progression and high performance within previous roles
- Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency
- Experience managing technology within a multi-site operational environment
- Strong structured problem-solving and analytical capability
- Experience of ITIL, ITSM, and ITAM frameworks
- Experience creating and implementing Disaster Recovery Plans
- Proven experience delivering large-scale technology projects with budgets exceeding £500k
- Hands-on technical understanding with the ability to balance strategy and execution
- Excellent communication, stakeholder management, and influencing skills
- Strong organisational capability with the ability to operate effectively at pace
- Reliable, flexible, and highly collaborative approach
Desirable Skills & Experience
- Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses
- Experience working across digital product, loyalty, CRM, or e-commerce ecosystems
- Experience scaling technology functions within fast-growth businesses
- Exposure to international or multi-market operational environments
What Success Looks Like
- A clear, high-impact technology roadmap driving growth and operational efficiency
- Measurable improvements in conversion, ATV, customer frequency, and digital performance
- Reliable, high-performing in-restaurant technology with minimal operational disruption
- Improved operational efficiency through better systems integration and automation
- A scalable, integrated technology ecosystem with reduced complexity
- Faster delivery of high-impact initiatives including loyalty, digital ordering, and strategic partnerships
- A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk
Why Wingstop?
- Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total)
- Private Healthcare EV Salary Sacrifice Scheme: Available after 3 months of service
- Mileage: £0.45p unlimited
- Welcome Pack: Start your journey with a Wingstop welcome pack
- Discount Platforms: Access retail, dining, and wellness discounts
- Flexible Pay Options: Wagestream access to earned wages
- Exceptional Training & Onboarding: Structured onboarding programme tailored to your role
- Career Development: Training and growth opportunities across the business
- Recognition & Celebrations: Semi-annual conferences and team events
- Benefits Platform: E-learning, lifestyle savings, and wellbeing resources
- Flexible Work Culture: Hybrid working and flexibility to shape your role
- Exclusive Discounts: 20–50% off when dining with friends and family
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!
Head of Technology employer: Wingstop - Head Office
At Wingstop, we pride ourselves on being a vibrant and inclusive workplace where innovation meets operational excellence. As the Head of Technology, you'll be at the forefront of our digital transformation, supported by a culture that values teamwork, recognises ambition, and offers exceptional growth opportunities. With competitive benefits, flexible working arrangements, and a commitment to diversity, Wingstop is not just a place to work; it's a place to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Wingstop’s tech initiatives and think about how your experience aligns with their goals. Be ready to discuss how you can bring the flavour to their technology strategy.
✨Tip Number 3
Showcase your passion! During interviews, let your enthusiasm for technology and its impact on customer experience shine through. Share examples of how you've driven digital growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wingstop team.
We think you need these skills to ace Head of Technology
Some tips for your application 🫡
Be Authentic:We want to hear your voice, so don’t hold back! Share your real experiences and insights in your application. Remember, we’re looking for the genuine you, not an AI-generated version.
Tailor Your Application:Make sure to align your skills and experiences with the key responsibilities mentioned in the job description. Highlight how your background fits into our mission of bringing flavour and driving technology growth.
Showcase Your Impact:When detailing your past roles, focus on measurable outcomes. We love seeing how your tech strategies have driven revenue or improved operational efficiency—numbers speak volumes!
Apply Through Our Website:For a smooth application process, head over to our website and submit your application there. It’s the best way to ensure it gets into the right hands quickly!
How to prepare for a job interview at Wingstop - Head Office
✨Know Your Tech Stuff
As the Head of Technology, you'll need to showcase your hands-on technical understanding. Brush up on the latest trends in restaurant technology and digital ecosystems. Be ready to discuss how you've previously implemented tech solutions that drove revenue and operational efficiency.
✨Showcase Your Leadership Skills
This role requires strong leadership and stakeholder management. Prepare examples of how you've led high-performing teams and collaborated across functions. Highlight your ability to translate complex tech concepts into clear, commercially focused narratives that resonate with non-technical stakeholders.
✨Demonstrate Strategic Thinking
Wingstop is looking for someone who can balance innovation with operational robustness. Come prepared with a clear vision of what a successful technology strategy looks like for them. Think about how you would build a scalable, integrated ecosystem that supports their growth objectives.
✨Be Ready for Problem-Solving
Expect to face scenario-based questions that test your structured problem-solving skills. Think through past challenges you've faced in multi-site operational environments and how you overcame them. Show them your analytical capability and how it led to measurable improvements in performance.
