At a Glance
- Tasks: Create engaging internal communications and connect our diverse teams across the UK.
- Company: Join Wingstop, a fun and inclusive team recognised as one of the best places to work.
- Benefits: Enjoy 25 days annual leave, private healthcare, and flexible work culture.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Be part of a vibrant culture that celebrates teamwork and rewards ambition.
- Qualifications: Experience in internal communications and a flair for creative storytelling.
The predicted salary is between 35000 - 45000 € per year.
Be Part of Something Big
About Us
At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.
The Role
At Wingstop, we’re all about flavour, energy, and creating an unbeatable experience, both for our guests and our people. As we continue to grow across the UK, we’re looking for an Internal Communications Manager to keep our teams connected, informed, and inspired. This role is all about bringing our voice to life across restaurants and support teams, making sure the right messages land in the right way, at the right time. You’ll play a key role in building a strong sense of community across our national team, keeping comms simple, engaging, and true to who we are.
Key Responsibilities
- Own the end-to-end delivery of internal communications: creation, proof reading, templating, and archiving of content.
- Manage and continuously improve internal communication templates to ensure consistency and clarity across the business.
- Oversee and manage “The Sauce” internal engagement app, including content planning, cross-functional collaboration, and third-party provider management.
- Lead the planning and delivery of organisational announcements, ensuring messaging is clear, timely, and appropriately archived.
- Produce and distribute regular and ad-hoc bulletins, including urgent communications when required.
- Develop and manage 6–12 week forward communication plans aligned to business priorities.
- Support and lead key internal communication projects (e.g. engagement survey communications, change programmes).
- Develop posters, noticeboards, toolkits etc to support frontline teams.
Stakeholder Management and Collaboration
- Manage relationships with internal stakeholders and external contractors to deliver effective communication solutions.
- Partner with People/HR teams to review and quality-check employee communications (e.g. pay, policy updates), ensuring clarity and consistency.
- Hold departments to account on ensuring internal comms content is provided in a timely manner to support messages landing with teams across the business.
Innovating Communications for a Multi-Generational, Diverse National Workforce
- Create inclusive, accessible communications for a diverse, multi-generational workforce.
- Use digital and traditional channels to maximise reach and engagement.
- Tailor clear, relevant messages by audience, role and channel.
- Maintain an authentic, human and purposeful tone of voice.
- Encourage feedback, dialogue and employee voice.
- Build community by sharing stories, recognising achievements and highlighting diverse perspectives.
- Use data and feedback to continuously improve communications.
- Keep up with emerging tools and trends to support innovation.
Candidate Requirements
- Experience in internal communications, employee engagement or similar, ideally in retail, hospitality or multi-site businesses.
- Creative communicator who can bring messages to life across written, visual and digital formats.
- Able to create engaging content for diverse audiences, including frontline, regional and support teams.
- Strong storyteller with a good eye for content people want to read, watch and engage with.
- Confident using video, basic design, social-style content, apps and email.
- Comfortable testing new formats to improve reach, relevance and impact.
- Able to adapt communication style to feel human, energetic and true to the brand.
- Highly organised, able to manage multiple projects and stakeholders at pace.
- Focused on connection, culture and making communications feel human, not corporate.
Benefits
- Welcome Pack – A personalised introduction to Wingstop.
- Enhanced Annual Leave – 25 days plus bank holidays.
- Paid Birthday Leave – Take the day off to celebrate you.
- Private Healthcare (for you & dependents) – Including Vitality at Work benefits.
- Family Support – Enhanced maternity and paternity leave.
- Professional Development – Access to e-learning and career progression opportunities.
- Recognition & Team Events – Semi-annual company conferences and social gatherings.
- Flexible Work Culture – WFH policy.
- Employee Discounts – 20–50% off Wingstop dining for friends and family.
- Retail & Lifestyle Discounts – Exclusive savings on a range of brands.
- Flexible Pay Options – Wagestream access for on-demand earnings.
- Apprenticeships & Development – Learn while you earn with fully supported programmes.
- Anniversary Awards – Celebrate milestones with us in style.
Commitment to Diversity & Inclusion
Wingstop UK is proud to foster a diverse and inclusive workplace. We believe in equal opportunities and strive to create an environment where everyone feels valued, respected, and supported. If you require reasonable adjustments during the recruitment process, please let us know - we’re happy to accommodate your needs.
E-Commerce Manager employer: Wingstop - Head Office
At Wingstop, we pride ourselves on being more than just a restaurant; we are a vibrant community that values flavour, teamwork, and inclusivity. Our commitment to employee growth is evident through our extensive benefits, including enhanced annual leave, private healthcare, and professional development opportunities, all within a flexible work culture that celebrates individuality and creativity. Join us in a dynamic environment where your voice matters, and every effort is recognised, making Wingstop an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Get to know Wingstop's vibe! Before your interview, dive into their culture and values. Check out their social media and website to see how they bring the flavour to life. This will help you connect with them on a personal level during your chat.
✨Tip Number 2
Show off your creativity! As an E-Commerce Manager, you'll need to think outside the box. Prepare some ideas or examples of how you've engaged audiences in the past. Bring those stories to the table to demonstrate your flair for communication.
✨Tip Number 3
Network like a pro! Reach out to current or former Wingstop employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you a leg up and show your genuine interest in the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep the conversation going and remind them of your enthusiasm for the role.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Show Your Passion for Flavour:When you're writing your application, let your love for flavour and food shine through! We want to see how you can bring that energy and passion into the role, so don’t hold back on sharing your experiences that relate to our mission.
Keep It Clear and Engaging:Just like we aim for clarity in our communications, make sure your application is easy to read and engaging. Use simple language, break up text with bullet points if needed, and keep it true to who you are. We’re all about authenticity!
Tailor Your Application:Make sure to customise your application to fit the role of Internal Communications Manager. Highlight your relevant experience and skills that align with the job description. Show us how you can connect with our diverse team and enhance our internal communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wingstop and what we stand for!
How to prepare for a job interview at Wingstop - Head Office
✨Know Your Flavour
Before the interview, dive deep into Wingstop's brand and values. Understand their mission of 'BRING THE FLAVOUR' and think about how your experience in internal communications can enhance that. Be ready to share examples of how you've created engaging content that resonates with diverse audiences.
✨Showcase Your Creativity
Prepare to demonstrate your creative communication skills. Bring examples of past projects where you’ve used different formats—like video or digital content—to engage employees. Think about how you can bring messages to life in a way that aligns with Wingstop’s fun and energetic culture.
✨Engagement is Key
Be ready to discuss how you’ve fostered employee engagement in previous roles. Think of specific strategies you’ve implemented to encourage feedback and dialogue among teams. Highlight your ability to create a sense of community, as this is crucial for the role at Wingstop.
✨Stay Organised and Adaptable
Wingstop values a fast-paced environment, so be prepared to talk about how you manage multiple projects and stakeholders. Share examples of how you've adapted your communication style to suit different audiences, ensuring clarity and connection. This will show that you can thrive in their dynamic setting.
