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- Tasks: Oversee daily drone delivery operations and drive efficiency across partner sites.
- Company: Join Wing, a pioneering company in drone delivery under Alphabet.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a revolutionary service that transforms logistics and delivery.
- Qualifications: 8+ years in operations management and strong leadership skills required.
- Other info: Dynamic work environment with a focus on innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet.
About the Role: Wing is looking for an Operations Manager to join our Operations team. This role is based onsite in London, UK. In this role, you will be responsible for the day-to-day operations of our drone delivery service, drive operational efficiency, and provide exceptional partner support in order to expand our service throughout the region and continent.
What You'll Do:
- Manage the day-to-day operations and have direct oversight across all partner sites in the UK
- Work closely with vendors to support our day-to-day and long term staffing plans
- Engage with internal and external stakeholders in order to grow service delivery volumes and enhance Wing operations
- Drive operational efficiency through continuous process improvements, testing, and documentation
- Provide best-in-class support and synthesize partner feedback in order to improve Wing's service and product offerings
- Establish, track, and implement operations KPIs across the teams and sites
- Problem solve issues on the ground and advise tactical features and strategic priorities for the Wing product and service
- Be data driven and seek insights through analysis in order to optimize operations
What You'll Need:
- 8+ years of scaling customer facing operations for both medium and large size operations
- 3+ years of direct leadership experience in managing extensive teams and contractors
- Direct experience with external relationship building with Fortune 500 companies and stakeholders
- Demonstrated success leading large teams with execution and implementation
- Experience in data analysis and A/B testing
- Must have excellent written and verbal communication skills
Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.
Operations Manager in London employer: Wing
Contact Detail:
Wing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Wing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Wing's operations, their drone technology, and recent news. Show us you’re genuinely interested and ready to contribute to our mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Get comfortable talking about your experience and how it aligns with what we do at Wing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Wing team!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in scaling customer-facing operations and managing teams, as this will show us you’re a great fit for our mission at Wing.
Showcase Your Data Skills: Since we’re all about optimising operations, don’t forget to mention your experience with data analysis and A/B testing. We love seeing how you’ve used data to drive improvements in your previous roles!
Communicate Clearly: Excellent written communication is key for this role. Make sure your application is clear, concise, and free of jargon. We want to see your ability to convey complex ideas simply, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Wing team!
How to prepare for a job interview at Wing
✨Know Your Operations Inside Out
Before the interview, dive deep into Wing's operations and understand how their drone delivery service works. Familiarise yourself with their technology, logistics, and any recent news about the company. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Since the role requires a strong focus on data analysis, come prepared with examples of how you've used data to drive decisions in past positions. Discuss any A/B testing you've conducted and how it impacted operations. This will highlight your analytical skills and ability to optimise processes.
✨Engage with Stakeholders
Prepare to discuss your experience in building relationships with external stakeholders, especially with large companies. Think of instances where you've successfully collaborated with partners to enhance service delivery. This will demonstrate your ability to engage effectively with various parties, which is crucial for this role.