Founder’s Associate, Growth & Operations in City of London

Base pay range

Compensation & Benefits

• Salary: £33,000 – £55,000 GBP (depending on experience)
• Equity: Stock grant provided
• Benefits: Comprehensive health insurance

About The Role

We’re looking for a sharp, entrepreneurial operator to work directly with the founding team on growth and operations. This is a broad, strategic, and hands‑on role: you’ll investigate why deals drop off, why signed customers don’t start, and why accounts churn – then design and implement the fixes that address these issues. You’ll analyze funnel performance, create collateral and playbooks, and join client conversations to deeply understand the customer journey and churn. In the early stages, you’ll personally build the assets we need – sales decks, onboarding guides, training content, case studies. Over time, you’ll codify successful solutions into scalable playbooks that form the backbone of how we sell, onboard, and retain clients. This is a rare opportunity to operate like a founder inside a fast‑growing company – solving critical problems across sales, onboarding, recruitment, and customer success, while shaping the systems that will scale the business.

What You’ll Do

• Sales Enablement & Pipeline Health
  • Analyze the sales funnel to understand where deals stall or drop off.
  • Investigate and address “failed starts” – closed‑won deals that don’t start properly.
  • Provide leadership with data and insights on pipeline health, conversion, and deal velocity.
  • Build sales collateral (presentations, PDFs, case studies, videos) and test new approaches.
  • Figure out what sales needs to close more deals – the more creative the better.
  • Translate learnings into sales playbooks for messaging, objection handling, and deal management.
• Onboarding & Activation
  • Create onboarding playbooks that ensure a consistent, high‑quality client experience.
  • Develop tailored resources that accelerate adoption and reduce post‑sale failures.
  • Improve handoffs between sales, onboarding, and customer success.
  • Shadow and join client calls to refine approaches and codify best practices.
  • Review deals that don’t start and understand why they failed to begin.
• Recruitment Operations
  • Work with operations to improve how talent is staffed – faster matching, fewer mis‑hires, better fit.
  • Build staffing playbooks that systematize best practices for deployment speed and accuracy.
  • Improve talent‑matching accuracy to reduce mis‑hires and delays.
• Customer Success & Retention
  • Analyze churn data, translate insights into retention strategies, and codify them into scalable playbooks.
  • Equip CSMs with proactive training materials, guides, and client‑facing resources.
  • Support clients in learning how to maximize their assistants and reduce reliance on reactive support.
  • Analyze churn, highlight risks, and design retention strategies in collaboration with leadership.
  • Codify insights into customer success playbooks that scale.
• Funnel Analytics & Reporting
  • Track and report performance across sales, onboarding, activation, and retention.
  • Highlight key risks, opportunities, and recommended experiments.
  • Provide clear insights and recommendations to founders, ensuring fixes become scalable playbooks.

Who You Are

• Analytical and structured – spot patterns in funnel data and turn insights into solutions.
• Hands‑on builder – you don’t just suggest ideas; you create collateral, guides, and playbooks yourself.
• Entrepreneurial operator – thrive in ambiguity, think like a founder, and move quickly to fix problems.
• Communicative – comfortable joining and leading client calls, with strong presence in front of executives.
• Adaptable – thrive in a fast‑paced environment with shifting priorities.
• Tool‑savvy – proficient with productivity and CRM tools (Asana, HubSpot, Pipedrive, Airtable, Clickup, Monday.com, Notion etc.).

Ideally You Also Have

• Startup or entrepreneurial experience – familiar with building from scratch.
• Consulting background – structured approach to strategy and operations.
• SQL knowledge – ability to query and analyze data directly.
• Design skills (Canva/graphic design) – to create professional, client‑facing materials.
• Strong presentation skills and executive presence with senior clients.

Why This Role

• High exposure: Work directly with founders on critical growth and ops challenges.
• Broad scope: Touch sales, onboarding, recruitment, customer success, and retention.
• Career growth: Path to leading growth, revenue operations, or even running a business unit.
• Real impact: You’ll both solve urgent problems today and build the systems that scale tomorrow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.