At a Glance
- Tasks: Lead the store team, ensuring top-notch customer service and maximizing sales.
- Company: Join Winemark, a leading retailer in wines and spirits, dedicated to quality and customer satisfaction.
- Benefits: Enjoy a full-time permanent position with opportunities for training and development.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: Must have 5 GCSEs including English and Maths or relevant management experience.
- Other info: Flexible hours required; must be 18+ and possess a valid driving license.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Outlet Manager – North Belfast Reference Number: SM-NB-40-25 Location: North Belfast Area Contract Type: Full-Time Permanent Salary: £0.00 per Annum Closing Date: 06/02/2025 Outlet Manager Reports to: Regional Sales Manager Direct Reports: Sales Advisors, Senior Sales Advisors Purpose To provide the best possible service to customers, thereby maximizing sales and profit To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures Responsibilities Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others – Encourages team effort, builds cohesion and maintains motivation Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post Qualifications Essential Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits Desirable WSET Level 2 Award in Wines and Spirits NVQ Level 3 or equivalent qualification that relates to the retail industry Skills and Experience Essential Minimum of 1 year experience in a customer focused environment Excellent standard of dress and appearance Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills Customer focused – maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service Personal drive and a pleasant, positive, and enthusiastic, ‘can-do’ attitude, demonstrating an appropriate level of motivation A good team player with the ability to lead and work in a team environment A valid driving license plus access to a car Desirable 1 year previous supervisory or management experience in a retail or customer focused environment Interest and / or knowledge of wine Main Points of Contact Customers Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager Marketing / Payroll / Stock / Cash Departments Distribution / Maintenance Personnel Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance Full, valid driving licence desirable #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. 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Winemark | Outlet Manager - North Belfast employer: Winemark
Contact Detail:
Winemark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Winemark | Outlet Manager - North Belfast
✨Tip Number 1
Familiarize yourself with the latest trends in customer service and retail management. Understanding what makes a great customer experience will help you stand out during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team or resolved conflicts in previous roles. This will demonstrate your ability to manage staff effectively.
✨Tip Number 3
Research the company’s products, especially their wine selection. Being knowledgeable about the products will not only impress your interviewers but also show your commitment to the role.
✨Tip Number 4
Be ready to discuss how you would handle specific challenges in a retail environment, such as managing stock levels or improving sales. This shows your problem-solving skills and business acumen.
We think you need these skills to ace Winemark | Outlet Manager - North Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail management. Emphasize any supervisory roles you've held and specific achievements that demonstrate your ability to maximize sales and manage a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Outlet Manager position. Discuss how your skills align with the responsibilities outlined in the job description, particularly in customer relations and leadership.
Showcase Relevant Qualifications: Mention any qualifications related to the role, such as WSET certifications or NVQ levels. If you are committed to completing the WSET Level 3 Award in Wines and Spirits, make sure to highlight this commitment.
Demonstrate Problem-Solving Skills: Provide examples in your application of how you've successfully identified and resolved issues in previous roles. This will show your analytical skills and ability to take responsibility, which are crucial for the Outlet Manager position.
How to prepare for a job interview at Winemark
✨Showcase Your Customer Service Skills
As an Outlet Manager, providing excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to assess customer needs and exceed their expectations.
✨Demonstrate Leadership Qualities
You'll be responsible for managing a team, so it's important to showcase your leadership skills. Discuss your experience in motivating others, training staff, and how you lead by example. Prepare to talk about how you handle conflicts and encourage team cohesion.
✨Understand the Business Metrics
Familiarize yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you have previously maximized sales and minimized costs. Showing that you understand commercial and business acumen will set you apart.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've identified issues and proposed effective solutions. Demonstrating analytical skills and a proactive approach to challenges will be crucial in this role.