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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail company with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Make a real impact in a fast-paced retail setting while developing your leadership skills.
- Qualifications: 5 GCSEs including English and Maths or relevant management experience required.
- Other info: Flexible hours, must be 18+, and a valid driving licence is desirable.
The predicted salary is between 30000 - 42000 £ per year.
Location: Glengormley
Employment: Full-Time Permanent
Closing Date: 12 February :00 pm
Reports to: Regional Sales Manager
Direct Reports: Sales Advisors, Senior Sales Advisors
Purpose
- To provide the best possible service to customers, thereby maximizing sales and profit.
- To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits.
- To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures.
Responsibilities
- Customer Relations / Selling Skills: Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries/problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs.
- Commercial and Business Acumen: Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
- Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
- Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
- Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
- Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
- Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
- Motivating Others: Encourages team effort, builds cohesion and maintains motivation.
- Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
- Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store.
- Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
Qualifications
- Essential: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment. Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
- Desirable: WSET Level 2 Award in Wines and Spirits; NVQ Level 3 or equivalent qualification that relates to the retail industry.
Skills and Experience
- Essential: Minimum of 1 year experience in a customer focused environment; Excellent standard of dress and appearance; Communication skills - A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills; Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service; Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation; A good team player with the ability to lead and work in a team environment; A valid driving license plus access to a car.
- Desirable: 1 year previous supervisory or management experience in a retail or customer focused environment; Interest and/or knowledge of wine.
Main Points of Contact
- Customers
- Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager
- Marketing / Payroll / Stock / Cash Departments
- Distribution / Maintenance Personnel
Other Relevant Information
- Must be age 18 or over.
- Flexible approach to the needs of the business essential - must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business; A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business.
- You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.
- Full, valid driving licence desirable.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Store Manager - Glengormley area employer: Winemark
Contact Detail:
Winemark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Glengormley area
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for store managers, like how you'd handle customer complaints or motivate your team. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look sharp and professional. It shows you take the role seriously and are ready to lead by example.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Store Manager - Glengormley area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as these are key for the Store Manager position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've maximised sales or improved customer service in previous positions. This is your chance to shine!
Show Off Your Personality: We love a positive attitude! Let your personality come through in your application. Whether it’s your writing style or the examples you choose, show us that you’re enthusiastic about the role and the company.
Follow the Application Process: Don’t forget to apply through our website! Make sure you complete all sections of the application form and double-check for any errors before hitting submit. We can’t wait to see your application!
How to prepare for a job interview at Winemark
✨Know Your Store Inside Out
Before the interview, make sure you research the store and its products thoroughly. Understand the customer demographics and what makes the store unique in the Glengormley area. This will help you demonstrate your commercial acumen and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated others in previous roles or how you've handled challenging situations. Be ready to discuss your approach to staff training and development, as this is crucial for maintaining high standards.
✨Demonstrate Customer Focus
Customer service is key in this role, so think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you would handle customer complaints and how you can ensure your team delivers exceptional service consistently.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past challenges you've faced in a retail environment and how you resolved them. Highlight your analytical skills and your ability to implement effective solutions while adhering to company policies.
