At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail company with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Flexible hours, must be 18+, and a valid driving licence is desirable.
- Why this job: Be at the forefront of retail, shaping customer experiences and leading a passionate team.
- Qualifications: 5 GCSEs including English and Maths or relevant management experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: 11 Ardoyne Road, Belfast, BT14 7HX
Employment: Full-Time Permanent
Closing Date: 10 June 2026 11:59 pm
Reports to: Regional Sales Manager
Direct Reports: Sales Advisors, Senior Sales Advisors
Purpose
- To provide the best possible service to customers, thereby maximizing sales and profit.
- To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits.
- To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures.
Responsibilities
- Customer Relations / Selling Skills: Promotes a professional and quality level of customer service; assesses and satisfies customers' needs and queries; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs.
- Commercial and Business Acumen: Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
- Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures; leads by example.
- Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
- Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff.
- Maximises Resources: Operates store in accordance with agreed targets and budgets.
- Quality Emphasis: Committed to setting and maintaining high store and personal standards.
- Motivating Others: Encourages team effort, builds cohesion and maintains motivation.
- Staff Training and Development: Understands and delivers training and development needs of team members; gives regular feedback to team; appraises performance.
- Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll and marketing.
- Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions.
Qualifications
- Essential: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment.
- Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
- Desirable: WSET Level 2 Award in Wines and Spirits; NVQ Level 3 or equivalent qualification that relates to the retail industry.
Skills and Experience
- Essential: Minimum of 1 year experience in a customer focused environment; excellent standard of dress and appearance; proven ability to communicate effectively and professionally at all levels.
- Customer focused; maintains a professional level of customer service at all times.
- Personal drive and a pleasant, positive, and enthusiastic attitude.
- A good team player with the ability to lead and work in a team environment.
- A valid driving license plus access to a car.
- Desirable: 1 year previous supervisory or management experience in a retail or customer focused environment; interest and/or knowledge of wine.
Main Points of Contact
- Customers
- Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager
- Marketing / Payroll / Stock / Cash Departments
- Distribution / Maintenance Personnel
Other Relevant Information
- Must be age 18 or over.
- Flexible approach to the needs of the business essential.
- You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Store Manager - Ardoyne employer: Winemark
As a Store Manager at our Ardoyne location, you will be part of a dynamic team that prioritises exceptional customer service and employee development. We offer a supportive work culture that encourages growth through training opportunities, including the WSET Level 3 Award in Wines and Spirits, ensuring you can thrive in your role. With a commitment to maintaining high standards and a focus on teamwork, we provide an engaging environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Ardoyne
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for store managers, like how you'd handle customer complaints or motivate your team. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional. A good outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Store Manager - Ardoyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as these are key for the Store Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've maximised sales or improved customer service in previous positions. This is your chance to shine!
Show Off Your Communication Skills:Since communication is crucial for this role, ensure your application is clear and professional. Pay attention to grammar and spelling, and make sure your writing style matches the friendly yet professional tone we value at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Winemark
✨Know Your Store Inside Out
Before the interview, make sure you research the store's location, products, and customer base. Familiarise yourself with the company’s policies and procedures, as well as any recent news or initiatives they’ve launched. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team. Prepare examples of how you've motivated others in previous roles. Think about times when you resolved conflicts, trained staff, or improved team performance. Be ready to discuss your leadership style and how you plan to inspire your team at this store.
✨Demonstrate Customer Focus
Customer service is key in retail. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your ability to assess customer needs and how you’ve maximised sales opportunities while ensuring a high level of service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges in the store. Think of potential problems related to stock management, staff issues, or customer complaints. Practice articulating your thought process and solutions clearly, showing that you can think on your feet and act decisively.
