At a Glance
- Tasks: Deliver top-notch customer service and assist with sales and stock control.
- Company: Join a leading wine retailer with a friendly and knowledgeable team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the wine industry.
- Other info: Gain valuable knowledge about wines while working in a supportive team.
- Why this job: Perfect for wine lovers wanting to enhance their skills and work in a vibrant environment.
- Qualifications: GCSE Maths and English or equivalent; retail experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Purpose
To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures. To assist the Store Manager in all aspects of the business including sales, security and stock control.
Responsibilities
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display.
- Identifying selling opportunities and acting on these.
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
- To ensure that stock is controlled and merchandised to Company standards at all times.
- To assist with promotional set up.
- To ensure that the premises are safe and secure at all times.
- To comply with the Company regulations with regard to cash handling and administration.
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation.
- Any other duties relevant and related to the post.
Qualifications
- Essential: Maths and English GCSE Grade C or above or equivalent.
- Desirable: WSET Foundation Certificate.
Skills & Experience
- Essential: Three months previous experience in a retail environment.
- Communication Skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills.
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service.
- Ability to actively sell to customers.
- Personal Drive and a pleasant, positive and enthusiastic, 'can do' attitude, demonstrating an appropriate level of motivation.
- Good standard of dress and appearance - clean and well groomed.
- A good team player with the ability to work in a team environment.
- Desirable: Interest and/or knowledge of wine.
- Previous experience of cash handling.
- Previous experience of stock handling and control.
Shop sales advisor employer: Winemark
Winemark is an exceptional employer that prioritises a supportive and dynamic work environment for its Shop Sales Advisors. With a strong focus on employee development, we offer comprehensive training in wine knowledge through WSET certifications, alongside opportunities for career progression within our 85 stores across Northern Ireland. Our commitment to excellent customer service and teamwork fosters a positive culture where every team member can thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Shop sales advisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Winemark, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Winemark!
We think you need these skills to ace Shop sales advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Winemark, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Winemark and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Winemark that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Winemark
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
