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For Companies At a Glance
- Tasks: Support the Store Manager, maximise sales, and ensure excellent customer service.
- Company: Join a leading retail company focused on delivering quality products and services.
- Benefits: Enjoy a full-time permanent role with opportunities for training and development.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: GCSE Maths and English or equivalent, plus retail experience preferred.
- Other info: WSET Level 2 in Wines and Spirits is a must; driving license required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Ref: Ref-28537/30
Location: Dunmurry
Employment: Part-Time Permanent
Closing Date: 27 October 2025 12:00 am
Hours – 30 hours a week
Purpose
To provide the best level of service to customers, thereby maximising sales and profit
Responsibilities
- To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control
- To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures
Responsibilities continued
- To assist and support the Manager in the following: staff training and development
- Motivating and encouraging the team to attain sales targets
- Stock management
- Ensuring staff adhere to all Company instructions, policies and procedures
- Ensuring the store is operated in accordance with Company budgets
- Planning and implementing any changes in promotional activity
- Administration, for example, investigating cash / stock discrepancies, payroll and marketing
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
- Identifying selling opportunities and acting on these
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
- To ensure that the premises are safe and secure at all times
- To comply with the Company regulations with regard to cash handling and administration
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
- Any other duties relevant and related to the post
Qualifications
Essential
- Maths and English GCSE (Grade C or above) or equivalent
OR
1 year previous supervisory experience in a retail or customer focused environment
Desirable
- NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent
- WSET Level 1 Wine Certificate; Level 2 also preferred
- Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits
Skills and Experience
Essential
- Minimum of 6 months experience in a retail environment
- To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.
- Leadership qualities – to demonstrate your potential to be able to lead a team in the absence of the Store Manager and be able to set a positive example.
- Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
- Previous experience of an EPOS system and cash handling
- Previous experience of stock handling and control
- Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
- Customer focused – maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer\\\’s expectations by delivering a high quality service
- Ability to actively sell to customers
- Personal Drive and a pleasant, positive and enthusiastic, \”can do\” attitude, demonstrating an appropriate level of motivation
- Excellent standard of dress and appearance
- A valid driving license plus access to a car
Desirable
- Previous experience in an off licence environment
- Previous experience in a supervisory role
- Interest and/or knowledge of wine
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
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Senior Sales Advisor - Dunmurry employer: Winemark
Contact Detail:
Winemark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Advisor - Dunmurry
✨Tip Number 1
Familiarise yourself with the products sold at Winemark, especially wines and spirits. Having a solid understanding of the product range will not only help you in customer interactions but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing examples of how you've motivated a team or handled challenges in a retail environment. This will highlight your potential to support the Store Manager effectively.
✨Tip Number 3
Prepare to discuss your experience with cash handling and stock management. Be ready to explain how you've ensured accuracy and compliance in previous roles, as this is crucial for the responsibilities of a Senior Sales Advisor.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've gone above and beyond for customers. This will show that you understand the importance of maintaining high standards of service in a retail setting.
We think you need these skills to ace Senior Sales Advisor - Dunmurry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles you've held and your ability to lead a team, as these are key for the Senior Sales Advisor position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've motivated teams or improved sales in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly list your qualifications, especially if you have GCSEs in Maths and English or any NVQ certifications in Customer Service or Retail Operations. If you have a WSET Level 1 Wine Certificate, make sure to mention it as well.
Showcase Communication Skills: In your application, demonstrate your strong communication skills. Provide examples of how you've effectively interacted with customers and colleagues, as this is essential for maintaining excellent customer service in the role.
How to prepare for a job interview at Winemark
✨Showcase Your Customer Service Skills
As a Senior Sales Advisor, you'll need to demonstrate excellent customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your ability to identify their needs and exceed expectations.
✨Demonstrate Leadership Potential
Since you'll be supporting the Store Manager and leading the team in their absence, it's crucial to showcase your leadership qualities. Share experiences where you've motivated a team or taken on additional responsibilities, especially under pressure.
✨Know Your Products
Familiarise yourself with the products sold in the store, particularly if you have an interest in wine. Being knowledgeable about the products will not only help you in the interview but also show your commitment to providing excellent service.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific instances where you've successfully resolved issues or improved processes in a retail environment.
