Senior Sales Advisor

Location: Ashbury Avenue, Bangor

Contract Type: Full-Time Permanent

Closing Date: 30/04/2025

Hours: 30 hours a week

Purpose

• To provide the best level of service to customers, thereby maximising sales and profit.
• To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control.
• To control and operate a Winemark store in the Store Manager's absence in accordance with Company policies and procedures.

Responsibilities

• To assist and support the Manager in the following:

• Staff training and development.
• Motivating and encouraging the team to attain sales targets.
• Stock management.
• Ensuring staff adhere to all Company instructions, policies and procedures.
• Ensuring the store is operated in accordance with Company budgets.
• Planning and implementing any changes in promotional activity.
• Administration, for example, investigating cash/stock discrepancies, payroll and marketing.

• To assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products on display.
• Identifying selling opportunities and acting on these.
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
• To ensure that the premises are safe and secure at all times.
• To comply with the Company regulations with regard to cash handling and administration.
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation.
• Any other duties relevant and related to the post.

Qualifications

• Essential: Maths and English GCSE (Grade C or above) or equivalent OR 1 year previous supervisory experience in a retail or customer focused environment.
• Desirable: NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent; WSET Level 1 Wine Certificate; Level 2 also preferred. Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits.

Skills and Experience

• Essential: Minimum of 6 months experience in a retail environment.
• To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.
• Leadership qualities - to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
• Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required.
• Previous experience of an EPOS system and cash handling.
• Previous experience of stock handling and control.
• Communication Skills - a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills.
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service.
• Ability to actively sell to customers.
• Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation.
• Excellent standard of dress and appearance.
• A valid driving license plus access to a car.

• Desirable: Previous experience in an off licence environment; previous experience in a supervisory role; interest and/or knowledge of wine.

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