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- Tasks: Provide top-notch service to customers and assist with sales and stock control.
- Company: Join Winemark, a leading retailer passionate about wine and customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love wine and want to enhance their customer service skills.
- Qualifications: GCSE Maths and English Grade C or above; retail experience preferred.
- Other info: A positive attitude and teamwork spirit are essential for success in this role.
The predicted salary is between 24000 - 36000 £ per year.
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- To provide the best level of service to Winemark customers in accordance with the Company’s standards and procedures
- To assist the Store Manager in all aspects of the business including sales, security and stock control
Responsibilities
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
- Identifying selling opportunities and acting on these
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
- To ensure that stock is controlled and merchandised to Company standards at all times
- To assist with promotional set up
- To ensure that the premises are safe and secure at all times
- To comply with the Company regulations with regard to cash handling and administration
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
- Any other duties relevant and related to the post
Qualifications
- Maths and English GCSE Grade C or above or equivalent
Skills & Experience – Essential
- Three months previous experience in a retail environment
- Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
- Customer focused – maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
- Ability to actively sell to customers
- Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
- Good standard of dress and appearance – clean and well groomed
- A good team player with the ability to work in a team environment
- Interest and/or knowledge of wine
- Previous experience of cash handling
- Previous experience of stock handling and control
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Sales Advisor employer: Winemark
Contact Detail:
Winemark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products sold at Winemark, especially their wine selection. Having a good knowledge of wines will not only help you in customer interactions but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their preferences in wine. This will help you articulate your thoughts clearly and understand customer needs better.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working part-time in a retail environment. This experience will give you practical insights into handling customer queries and improving sales.
✨Tip Number 4
Showcase your enthusiasm and positive attitude during any interactions with us. A 'can do' approach is essential for this role, so be sure to convey your motivation and willingness to learn.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, particularly any roles where you've provided excellent customer service or handled stock. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Advisor position. Mention your understanding of the wine industry and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application that illustrate your ability to engage with customers and colleagues. This could include experiences where you successfully resolved customer issues or worked as part of a team.
Showcase Your Customer Focus: Emphasise your commitment to customer service in your application. Include instances where you went above and beyond to meet customer needs or contributed to a positive shopping experience.
How to prepare for a job interview at Winemark
✨Know Your Products
Familiarise yourself with the products offered by the company, especially wines. Being able to discuss different types of wine and their characteristics will show your enthusiasm and knowledge, which is crucial for a Sales Advisor role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight how you identified customer needs and exceeded their expectations, as this is key to succeeding in the interview.
✨Showcase Your Sales Ability
Be ready to discuss specific instances where you successfully sold products or services. Use metrics if possible, such as sales targets met or exceeded, to illustrate your capability in actively selling to customers.
✨Dress to Impress
Make sure to present yourself well during the interview. A clean and professional appearance reflects your understanding of the company's standards and your commitment to maintaining a good standard of dress as a Sales Advisor.
