Outlet Manager - North Belfast
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Outlet Manager - North Belfast

Outlet Manager - North Belfast

Belfast Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead the store team to deliver top-notch customer service and maximize sales.
  • Company: Join a dynamic retail company focused on quality and customer satisfaction.
  • Benefits: Enjoy a full-time permanent role with opportunities for training and development.
  • Why this job: Be part of a vibrant team, enhance your leadership skills, and make a real impact.
  • Qualifications: 5 GCSEs including English and Maths or 1 year of supervisory experience required.
  • Other info: Must be 18+, flexible with hours, and have a valid driving license.

The predicted salary is between 36000 - 60000 £ per year.

Job Title: Outlet Manager – North Belfast Reference Number: SM-NB-40-25 Location: North Belfast Area Contract Type: Full-Time Permanent Salary: £0.00 per Annum Closing Date: 28/02/2025 Outlet Manager Reports to: Regional Sales Manager Direct Reports: Sales Advisors, Senior Sales Advisors Purpose To provide the best possible service to customers, thereby maximizing sales and profit To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures Responsibilities Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others – Encourages team effort, builds cohesion and maintains motivation Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post Qualifications Essential Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits Desirable WSET Level 2 Award in Wines and Spirits NVQ Level 3 or equivalent qualification that relates to the retail industry Skills and Experience Essential Minimum of 1 year experience in a customer focused environment Excellent standard of dress and appearance Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills Customer focused – maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation A good team player with the ability to lead and work in a team environment A valid driving license plus access to a car Desirable 1 year previous supervisory or management experience in a retail or customer focused environment Interest and / or knowledge of wine Main Points of Contact Customers Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager Marketing / Payroll / Stock / Cash Departments Distribution / Maintenance Personnel Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance Full, valid driving licence desirable #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. 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Outlet Manager - North Belfast employer: Winemark

As an Outlet Manager in North Belfast, you will join a dynamic team that values exceptional customer service and fosters a collaborative work environment. We offer competitive salaries, comprehensive training programs, and opportunities for career advancement, ensuring that our employees grow alongside the company. With a strong emphasis on teamwork and personal development, we create a workplace where your contributions are recognized and rewarded.
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Contact Detail:

Winemark Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Outlet Manager - North Belfast

✨Tip Number 1

Familiarize yourself with the local market in North Belfast. Understanding the competition and customer preferences will help you demonstrate your commercial acumen during the interview.

✨Tip Number 2

Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Be ready to discuss specific situations where you led by example and achieved results.

✨Tip Number 3

Brush up on your knowledge of wines and spirits, especially if you have any experience or interest in this area. This will not only help you in the role but also impress the hiring managers.

✨Tip Number 4

Be prepared to discuss how you handle customer relations and problem-solving. Think of scenarios where you successfully resolved customer issues and how you can apply those skills in this role.

We think you need these skills to ace Outlet Manager - North Belfast

Customer Service Excellence
Sales Skills
Leadership and Team Management
Commercial Awareness
Problem-Solving Skills
Organizational Skills
Effective Communication
Staff Training and Development
Attention to Detail
Time Management
Motivational Skills
Knowledge of Legislation (Health and Safety, Trading Standards)
Ability to Work Under Pressure
Flexibility and Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Outlet Manager position. Tailor your application to highlight relevant experience in customer service and team leadership.

Highlight Relevant Experience: In your CV and cover letter, emphasize your previous supervisory or management experience in a retail or customer-focused environment. Use specific examples to demonstrate your skills in customer relations, problem-solving, and staff training.

Showcase Your Communication Skills: Since excellent communication is essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and professional language, and provide examples of how you've successfully interacted with customers and team members.

Demonstrate Your Passion for Customer Service: Make it clear in your application that you are committed to providing high-quality customer service. Share instances where you went above and beyond to meet customer needs or improve their experience.

How to prepare for a job interview at Winemark

✨Showcase Your Customer Service Skills

As an Outlet Manager, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples of how you've successfully handled customer queries or complaints in the past, and be ready to discuss how you can promote a professional level of service in the store.

✨Demonstrate Leadership Qualities

Leadership is key for this role. Be prepared to share your experiences in managing a team, motivating staff, and ensuring adherence to company policies. Highlight any specific instances where you led by example or resolved conflicts within your team.

✨Understand Commercial Acumen

Familiarize yourself with the company's products and the competitive landscape. Be ready to discuss how you would proactively seek opportunities for increased business and how you can creatively present products to maximize sales.

✨Prepare for Problem-Solving Scenarios

The interview may include situational questions that assess your problem-solving skills. Think of examples where you've identified problems, analyzed situations, and proposed effective solutions. This will show your analytical abilities and readiness to tackle challenges.

Outlet Manager - North Belfast
Winemark
Apply now
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