Manager In Training - Scarva Street TLNT1_NI

Main Purpose: To train assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen - Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation - Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning - Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources - Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others - Encourages team effort, builds cohesion and maintains motivation Staff Training and Development - Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration - Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving - Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post Working Hours: 40+ hours (as required by the programme) CRITERIA a) Experience: ESSENTIAL: Minimum 1 years' experience within a similar retail or customer service environment. A valid driving license plus access to a car DESIRABLE: Minimum 1 year previous supervisory or management experience in a retail or customer service environment Proven track record of stock management on a day-to-day basis Proven track record of staff training on a day-to-day basis Proven track record of driving sales and achieving targets b) Qualifications: ESSENTIAL: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment DESIRABLE: WSET Level 2 Award in Wines and Spirits NVQ Level 2 identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service; possesses the ability to meet sales targets Ability to work under pressure in a fast paced environment A high degree of initiative, resourcefulness, flexibility and a self-motivating approach to achieve both business objectives and personal success in order to succeed as a future manager Demonstrate ability to increase productivity and continuously able to improve one's methods, approaches and overall contribution. Takes personal responsibility for own development Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential - must be able to work late nights, weekends