Manager in Training - Lisburn Area TLNT1_NI

Main Purpose: To train, assess and satisfy customers' needs and queries/problems; identify and maximise selling opportunities; ensure staff give the required level of customer service; actively achieve Company KPIs.

Commercial and Business Acumen: Proactively seek opportunities for increased business; awareness of competition; support new directions and initiatives; creative presentation ability of company products.

Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensure full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; lead by example; use authority when necessary.

Legislation: Ensure the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).

Organisation and Planning: Plan, prioritise and organise work to optimise the use of resources and meet deadlines; schedule events/tasks and delegate effectively to staff; plan and introduce contingencies as required.

Maximises Resources: Operate store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.

Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.

Motivating Others: Encourage team effort, build cohesion and maintain motivation.

Staff Training and Development: Understand and deliver training and development needs of team members; gain willing cooperation; give regular feedback to team; appraise performance; encourage open communication and be constructive when confronting individuals.

Effective Administration: Accurately adhere to company administration systems regarding cash, stock, payroll and marketing; adopt a systematic and organised approach; check standards of accuracy; follow written and verbal instructions to company standards and be accountable for all communication within the store.

Problem Solving: Anticipate and identify problems; use analytical and investigative skills in problem solving and propose solutions/evaluate alternatives; take action to resolve problems in accordance with company needs.

Any other duties relevant and related to the post.

Working Hours: 40+ hours (as required by the programme).

CRITERIA

• Experience:
  • ESSENTIAL: Minimum 1 years' experience within a similar retail or customer service environment. A valid driving license plus access to a car.
  • DESIRABLE: Minimum 1 year previous supervisory or management experience in a retail or customer service environment. Proven track record of stock management on a day-to-day basis. Proven track record of staff training on a day-to-day basis. Proven track record of driving sales and achieving targets.
• Qualifications:
  • ESSENTIAL: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment.
  • DESIRABLE: WSET Level 2 Award in Wines and Spirits. NVQ Level 2.

Identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high-quality service; possesses the ability to meet sales targets. Ability to work under pressure in a fast-paced environment. A high degree of initiative, resourcefulness, flexibility and a self-motivating approach to achieve both business objectives and personal success in order to succeed as a future manager. Demonstrate ability to increase productivity and continuously improve one's methods, approaches and overall contribution. Takes personal responsibility for own development.

Other Relevant Information: Must be age 18 or over. Flexible approach to the needs of the business essential - must be able to work late nights, weekends.