At a Glance
- Tasks: Lead a team to provide top-notch customer service and maximise sales in a vibrant wine store.
- Company: Join a well-established wine retailer with a passion for quality and customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development in the wine industry.
- Other info: Must be 18+, flexible with hours, and ready to work in various locations.
- Why this job: Be part of a fun, dynamic environment where your love for wine can shine and grow.
- Qualifications: GCSEs in English and Maths or equivalent; previous retail management experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Purpose: To provide the best possible service to customers, thereby maximizing sales and profit. To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits. To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures.
Responsibilities:
- Customer Relations / Selling Skills: Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries/problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs.
- Commercial and Business Acumen: Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
- Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
- Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
- Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
- Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
- Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
- Motivating Others: Encourages team effort, builds cohesion and maintains motivation.
- Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
- Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store.
- Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
Qualifications:
- Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment.
- Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
- WSET Level 2 Award in Wines and Spirits.
- NVQ Level 3 or equivalent qualification that relates to the retail industry.
Skills and Experience:
- Minimum of 1 year experience in a customer focused environment.
- Excellent standard of dress and appearance.
- Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills.
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service.
- Personal drive and a pleasant, positive, and enthusiastic, ‘can-do’ attitude, demonstrating an appropriate level of motivation.
- A good team player with the ability to lead and work in a team environment.
- A valid driving license plus access to a car.
- 1 year previous supervisory or management experience in a retail or customer focused environment.
- Interest and/or knowledge of wine.
Other Relevant Information:
- Must be age 18 or over.
- Flexible approach to the needs of the business essential – must be able to work:
- A full shift on a Friday and Saturday, one of which must be to close of business.
- A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business.
- You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.
Wine Store Manager: Elevate Customer Experience in Carrickfergus employer: Winemark
As a Wine Store Manager, you will thrive in a dynamic and supportive environment that prioritises exceptional customer service and employee development. With a commitment to training and growth, including opportunities to achieve WSET qualifications, our company fosters a culture of teamwork and motivation, ensuring that every team member feels valued and empowered. Located conveniently across Northern Ireland, we offer a unique chance to engage with wine enthusiasts while enjoying the benefits of a well-established retail network.
StudySmarter Expert Advice🤫
We think this is how you could land Wine Store Manager: Elevate Customer Experience in Carrickfergus
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your selling skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in demonstrating how you'd handle customer interactions and maximise those selling opportunities.
✨Tip Number 3
Show off your leadership qualities! Think of examples from your past experiences where you've motivated a team or solved a problem. Be ready to share these stories during your interview to highlight your ability to lead and take responsibility.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and elevating the customer experience together!
We think you need these skills to ace Wine Store Manager: Elevate Customer Experience in Carrickfergus
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your love for wine shine through! Share any relevant experiences or knowledge you have about wines and spirits. This will show us that you're not just looking for a job, but that you're genuinely excited about the industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Wine Store Manager. Use keywords from the job description to demonstrate that you understand what we're looking for and how you can contribute to our team.
Be Professional Yet Approachable:While we want to see your personality, it's important to maintain a professional tone in your written application. Balance your enthusiasm with clear, concise language that reflects your communication skills—this is key in a customer-focused environment like ours!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures that your application gets the attention it deserves. Plus, it shows that you're tech-savvy and know how to navigate online platforms!
How to prepare for a job interview at Winemark
✨Know Your Wines
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, regions, and tasting notes. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you identified customer needs and resolved issues effectively. This aligns perfectly with the company's focus on elevating customer experience.
✨Demonstrate Leadership Qualities
Think of instances where you led a team or took responsibility for a project. Discuss how you motivated others and ensured tasks were completed efficiently. This will resonate well with the leadership aspect of the Wine Store Manager role.
✨Be Ready to Discuss KPIs
Understand key performance indicators relevant to retail and be prepared to discuss how you've met or exceeded them in previous roles. This shows that you are commercially aware and can contribute to maximising sales and profits.
