At a Glance
- Tasks: Lead a team to deliver top-notch customer service and boost store profits.
- Company: Join WineFlair, a vibrant retail company with a focus on growth.
- Benefits: Enjoy career development, enhanced holiday rates, and accredited training.
- Other info: Flexible hours and opportunities for advancement await you!
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in retail and a passion for customer service are essential.
The predicted salary is between 13.47 - 13.47 £ per hour.
Job Reference: GREEN ROAD - GRN/26/08/17
Salary: £13.47 per hour
Contract: Permanent
Hours: 16 hours per week
Closing Date: 14 September 2026
Benefits
- Career development
- Enhanced public holiday rates
- Accredited training and support
- 28 days annual leave
- Pension benefits
Reporting Structure
Responsible For: Sales Assistants
Responsible To: Store Manager & Operations Team
Main Purpose of the Role
To promote and deliver the highest standard of customer service and maximise the profitability of the branch through the effective and efficient use of all available resources, while implementing the long and short-term strategies of WineFlair (Belfast) Ltd. To support the Store Manager in all aspects of their work and deputise in their absence.
Customer Service
- Offer an efficient and friendly service in line with Company guidelines
- Ensure customers are served efficiently by assisting the Manager to plan for busy periods and meet customer arrival patterns
- Endeavour to meet specific customer requests or demands wherever possible
- Respond to customer queries or complaints quickly and effectively
- Continuously develop and share product knowledge with staff and customers
- Ensure the layout and appearance of the Store is appealing to customers
- Maintain a well-presented and professional appearance in accordance with the Company dress code and uniform policy
Staffing & Training
- Work unaccompanied and use own initiative when required
- In the absence of the Store Manager, ensure the Store opens in accordance with agreed opening hours and plan staff rotas to maintain appropriate staffing levels
- Assist with recruitment and selection of replacement staff as necessary
- Assist the Store Manager in ensuring staff receive the training required to perform their duties
- Be fully conversant with routine operational tasks, including banking, ordering, deliveries, stock control, paperwork and wages, to ensure these can be managed in the Manager's absence
- Be fully conversant with staff duties, including till operation and cash handling procedures, to provide assistance and deal with queries when required
- Assist the Manager with staff performance management through clear communication of expected standards and feedback on individual performance
- Encourage teamwork and support the achievement of Store and business objectives
- Regularly discuss Store performance and sales achievements with the Manager and staff and encourage ideas for improvement
- Communicate relevant Company information effectively with all staff
- Adhere to WineFlair policies and procedures relating to HR, harassment, equal opportunities, sickness, absence and holiday entitlement
- Assist with disciplinary and grievance procedures as required in accordance with Company policy
- Lead by example and maintain the standards of conduct and performance expected of the role
Merchandising & Deliveries
- Ensure promotional stock is placed on the shop floor, shelves and stands in accordance with the Floor Plan
- Remove previous promotional stock from prime locations and store excess stock appropriately
- Ensure all approved POS materials are displayed correctly throughout the Store
- Update promotional information on tills, labels and other relevant systems daily
- Receive and check deliveries and ensure the shop floor is fully stocked before moving excess stock to the back store
Administration & Accounting
- Complete site paperwork and accounts accurately and promptly for submission to WineFlair Head Office
- In the absence of the Manager, calculate and reconcile wages sheets and record hours in accordance with Company procedures
- Manage and record petty cash levels and ensure banking and lodgements are processed accurately and on time
- Identify reasons for cash shortages and take appropriate action through training, supervision or disciplinary procedures where necessary
- Ensure till shortages are reimbursed and relevant paperwork is completed and submitted to Head Office
- Process cash and credit/debit card transactions in accordance with Company policy
- Adhere to Company stock ordering procedures
- Maintain effective stock control and rotation to minimise out-of-date stock
- Place orders in accordance with Company policy and supervise and document the receipt of goods
- Assist with stock taking and ensure stock levels are accurately recorded and monitored
Sales & Marketing
- Increase sales by promoting customer loyalty and encouraging new business
- Merchandise products accurately and attractively to maximise sales
- Ensure staff and customers are aware of in-store promotions and special offers
- Ensure promotions and special offers are administered correctly and sufficient stock is available
- Ensure only authorised WineFlair advertising and promotional material is displayed
- Ensure shelves are clean, properly stocked and front-facing, with regular stock rotation
- Monitor local competitor activity and report relevant changes to the Store Manager or Area Manager
Availability
- Attend meetings and management development/training programmes as required
- Perform key holding duties as required by Head Office and/or the Alarm Company
- Work alternative Friday and/or Saturday evening shifts in conjunction with other Store Management members
- Be flexible regarding location of work and assist in other WineFlair Stores when required
- Be flexible to cover absenteeism and work additional hours when required
- Support the Store Manager in all aspects of their work
- Step up and deputise in the absence of the Store Manager
Health & Safety
- Understand and comply with WineFlair's Health and Safety at Work policy and ensure staff are familiar with its requirements
- Maintain high standards of personal hygiene and comply with relevant Health and Safety dress requirements
- Ensure all areas of the premises, including staff areas, stockrooms, yards and shop fronts, are maintained in a clean and tidy condition
- Assist with routine monthly inspections of the retail premises and report hazardous conditions or required actions to the Area Manager and Human Resources Department
- Help ensure compliance with Food Hygiene Laws and Regulations through implementation of HACCP guidelines
- Be familiar with the location and use of fire extinguishers and emergency evacuation procedures
- Ensure correct manual handling procedures are followed
- Maintain and replenish the Site First Aid Box and record usage
- Record all injuries and incidents in the Accident Book and complete the required WineFlair accident form
- Ensure compliance with all age-restricted legislation, including legislation relating to tobacco, lighters, fuels and solvents
Security
- Safeguard WineFlair property and equipment and monitor suspicious circumstances or potential security risks
- Report damage, loss of goods or stock and other security incidents to the Store Manager
- Attend alarm calls as required as part of key holder duties and ensure contact information remains up to date
- Be familiar with video surveillance equipment, store security systems and safes
- Maintain professional confidentiality at all times and do not disclose confidential Company information to unauthorised persons
Additional Duties
Any other duties relating to the position as may be deemed necessary by management.
Assistant Manager - Green Road, Bangor TLNT1_NI employer: Wineflair
WineFlair (Belfast) Ltd is an exceptional employer that prioritises employee development and a supportive work culture. With competitive benefits such as enhanced public holiday rates, accredited training, and 28 days of annual leave, we foster an environment where staff can thrive and grow in their careers while delivering outstanding customer service in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Green Road, Bangor TLNT1_NI
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wineflair, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wineflair!
We think you need these skills to ace Assistant Manager - Green Road, Bangor TLNT1_NI
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wineflair, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wineflair and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wineflair that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wineflair
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
