At a Glance
- Tasks: Deliver excellent customer service and assist with sales in a vibrant store environment.
- Company: Join a friendly team at WineFlair, where your contributions matter.
- Benefits: Enjoy competitive pay, 28 days annual leave, and career development opportunities.
- Other info: Flexible hours and a chance to work in different locations.
- Why this job: Be part of a dynamic team and enhance your skills while making customers smile.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Job Reference: CUSHENDALL CASUAL - CUSH/26/08/13
Salary: £10.95 - £12.81
Contract Type: Permanent
Contract Hours: 4
Closing Date: 10 Sep 2026
Career development
- Enhanced public holiday rates
- Accredited training & support
- 28 days annual leave
- Pension benefits
Responsible to: Line Manager / Store Management Team / Area Manager
Responsibilities
Customer Service
- To report for work in good time to begin work at the hours specified by the Manager.
- To serve all Customers with courtesy and efficiency, being cheerful and welcoming at all times.
- To appear well presented and professional in terms of dress code at all times.
- Where a Company uniform is provided, it must be worn in accordance with Company Policy.
- To work harmoniously and co-operate fully with all other members of the Store Team and Company Management, to foster a good team spirit.
- To respond to any Customer queries or complaints as quickly and effectively as possible.
- To be able to work unsupervised and use your own initiative.
Sales
- To develop, use and share product knowledge with Customers when appropriate and encourage them to buy our merchandise.
- To operate all promotional services to Customers in accordance with Company Policy and ensure that Customers are offered the correct number of sales promotion items they are entitled to as part of any Promotion offered by WineFlair.
- To assist with the attractive and accurate merchandising of goods maintaining standards of presentation and display within your Store.
- To adhere to all Licensing Legislation & Company Challenge I.D. Policy.
- To understand and ensure compliance with all Age Restricted Legislation, including Alcohol, Tobacco, Lottery, Fuels, Lighters, Solvents, Razors, Blades etc.
Cash Handling
- To be fully aware of all cash and credit/debit card handling procedures and to adhere to them scrupulously.
- In the event of till shortages, their causes must be identified through discussion with the store Manager to ensure they are not repeated.
- Disciplinary action will be taken if necessary as specified in the Employee Handbook.
- To monitor the amount of money in the till to ensure it remains at an acceptable level.
- To ensure all Company Credit/Debit Cards procedures are adhered to at all times.
Stock Control / Line Counts / Deliveries
- To accept in all Deliveries during your shift and adhere to delivery policies and procedures.
- To put away products/goods/items from deliveries either on Shop Floor/Fridges and or Store Room.
- To conduct Line Counts of Stock as requested ensuring you count all relevant Stock on Shop Floor/Fridges and Store Rooms.
- When filling out stock on Shop Floor and Fridges, check dates and rotate stock accordingly (this may require existing stock taken off shelves, new stock put at back and current stock placed at front).
Availability
- To attend meetings and training programmes as required by senior management.
- To be flexible in availability to cover absenteeism and work extra hours if and when required.
- To be flexible as regards location of work and willing to work in other Wineflair stores as and when required.
Health & Safety
- To be fully conversant and comply with Wineflairs Health and Safety at Work policy.
- To adhere to all Health & Safety Legislation, regulations and requirements.
- To observe correct Manual Handling procedures at all times, including when receiving orders and replenishing stock.
- To observe the correct Working at Heights procedures at all times, including when receiving orders and replenishing stock.
- To follow food hygiene procedures in line with company policy and legal requirements.
- To be familiar with the location and use of all fire extinguishers and emergency/fire evacuation procedures.
- To observe WineFlairs No Smoking Policy and only smoke in designated areas.
Security
- To ensure that Wineflair property and equipment are safeguarded at all times, reporting to the Manager in writing details of any damage to property or persons, or loss of goods or stock and of persons responsible.
- To inform the Manager of any suspicious circumstances or potential security risk.
- To maintain professional confidentiality at all times and not disclose confidential company information or material to any unauthorised person.
- To ensure Company Opening & Closing procedures are adhered to ensure personal and store safety.
- To comply with Company Security procedures with reference to using Mag Locks on front doors, ensure personal safety lone working.
Other Duties
- While not on a till, to carry out those duties specified by the Manager in respect of stock replenishment, pricing and coding merchandise.
- To carry out specified site housekeeping duties so as to ensure that the sites standards of cleanliness, appearance and hygiene are maintained to the highest standards.
- To participate in forwarding suggestions for the improvement of the company.
- To develop positive relationships and good communication with colleagues and team members.
- Any other duties relating to the position as may be deemed necessary by the management.
Sales Assistant - Cushendall in Ballymena employer: Wineflair
WineFlair (Belfast) Ltd is an exceptional employer that prioritises employee development and a supportive work culture. With competitive benefits such as enhanced public holiday rates, accredited training, and 28 days of annual leave, we foster an environment where staff can thrive and grow in their careers while delivering outstanding customer service in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Cushendall in Ballymena
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wineflair, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wineflair!
We think you need these skills to ace Sales Assistant - Cushendall in Ballymena
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wineflair, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wineflair and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wineflair that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wineflair
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
