Assistant Manager - Carrowdore

Job Reference: CARROWDORE-/26/04/21

Salary: £13.73 PER HOUR

Contract Type: Permanent

Contract Hours: 20 hours

Benefits:

• Career development
• Enhanced public holiday rates
• Accredited training & support
• 28 days annual leave
• Pension benefits

Responsible For: Sales Assistants

Responsible To: Store Manager & Operations Team

Main purpose of job:

To promote and deliver the very highest standard of customer service and to maximise the profitability of the branch through the effective and efficient use of all available resources, while implementing the long and short-term strategies of WineFlair (Belfast) Ltd. To support the Store Manager in all aspects of their work and deputise in their absence.

Tasks/duties involved:

Customer Service

• To offer an efficient and friendly service implementing Company guidelines.
• To ensure Customers are served as efficiently as possible by assisting the Manager to plan for busy periods and ensuring Customer arrival patterns are met.
• To try to meet specific requests or demands of Customers wherever possible.
• To respond to any Customer queries or complaints as quickly and effectively as possible.
• To continuously develop and share your product knowledge with Staff and Customers.
• To ensure the layout and appearance of the Store is appealing to Customers.
• To appear well presented and professional in terms of dress code at all times.

Staffing & Training

• To be able to work unaccompanied and use your own initiative.
• In the absence of the Store Manager, to ensure that the Store is open for business as per the agreed opening hours and to plan staff rotas as to achieve the required levels of staffing, with adequate coverage for holidays and sickness.
• To help ensure that adequate staffing levels are maintained and to assist in the recruitment and selection of replacement staff as necessary.
• To assist the Store Manager in ensuring staff receive the full training required to do their duties.
• To be fully conversant with all routine operational tasks performed by your Manager at the premises e.g. banking, ordering, deliveries, stock control, paperwork, wages, etc. so in their absence you can fulfil these and any other duties required to maintain the Store performance.
• To encourage teamwork to support the attainment of Business and Store objectives and goals.
• To effectively communicate relevant company information with all staff and encourage good communication between staff members at all times.

Merchandising & Deliveries

• Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan.
• Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area.
• Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc.
• Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area.

Administration & Accounting

• To help complete all site paperwork and accounts accurately and promptly for submission to WineFlair Head Office as specified.
• In the absence of the Manager, to calculate and reconcile Wages Sheets, recording hours of employment in line with Company procedure.
• To manage and record petty cash levels, ensure all banking and lodgements are processed accurately and correctly and on time.
• To process all cash and credit/debit cards strictly in accordance with current Company Policy.

Sales & Marketing

• To increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business.
• To merchandise products in an accurate and appealing way to capture the attention of customers and to achieve increased sales.
• To ensure staff and customers are aware of in store promotions or special offers through appropriate and full use of all approved promotional material.

Availability

• To attend meetings and management development/training programmes as required by senior management.
• To perform key holding duties as and when required by Head Office and/or Alarm Company.
• To be flexible as regards location of work and willing to assist in other WineFlair stores as and when required.

Health & Safety

• To understand and abide by WineFlairs Health and Safety at Work policy; ensure all staff are familiar with this and adopt a pro-active approach.
• To observe the highest standard of personal hygiene whilst on duty and comply with any Health and Safety requirements concerning dress code.

Security

• To ensure that WineFlair property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk.
• Report to your Store Manager full details of any damage to property or persons, or loss of goods or stock and of persons responsible.

Any other duties relating to the position as may be deemed necessary by the management.