At a Glance
- Tasks: Manage client relationships and drive growth in the wine industry with innovative SaaS solutions.
- Company: Join Wine Owners, a fast-growing SaaS provider revolutionising the wine industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Be part of a dynamic team making a real impact in the wine sector.
- Qualifications: 2+ years in SaaS account management and a passion for wine is a plus.
The predicted salary is between 28800 - 48000 € per year.
Wine Owners is a rapidly growing SaaS provider that offers innovative software solutions to the wine industry. Wine Hub is the market leading system of record for the wine industry, tailored specifically for merchants, retailers, importers, producers, warehouses and the on-trade. Our technology is designed to simplify operations, boost efficiency and drive growth.
This full-time hybrid role, based in Greater London with part work-from-home options, requires a SaaS Account Manager to manage client relationships and provide exceptional business support. Manage your own portfolio of Wine Hub clients and be responsible for driving retention, expansion, and advocacy through strong relationships and consistent value delivery.
Responsibilities include:
- Client Relationship Management: Proactively check-in with clients, act as their primary point of contact, and provide guidance on best practices within the wine industry. Respond to questions, troubleshoot issues, and ensure clients have the support they need.
- Sales and Growth Opportunities: Identify potential upsell opportunities, highlight relevant Wine Hub capabilities (e.g. sales channels and client engagement portals), and work with the sales team to develop and execute strategies for growth. Support clients in adopting capabilities that will drive value. Define scope, setup and training.
- Data Analysis: Track and analyse client usage, engagement, sales data, inventory levels, and other metrics to identify areas for improvement or activation, highlight growth opportunities, and maintain exceptional net retention rates.
- Subscription and Billing Management: Ensure monthly subscriptions are settled in line with contractual obligations, manage additional charges and upsells.
- User Management: Engage with clients regarding the number of Wine Hub users, ensuring they are correctly set up.
- Industry Insight: Stay informed on trends in the wine industry, including regulatory changes, shifts in consumer preferences, and emerging technologies relevant to wine sales.
What we’re looking for:
- 2+ years’ experience in SaaS account management, customer success, or other client-facing roles, with a proven track record of managing and growing accounts.
- Client-first, commercially minded approach - builds long-term relationships, identifies growth opportunities, manages renewals, and positively influences revenue.
- Excellent communicator - confident presenting, negotiating, and advising stakeholders at all levels.
- Highly organised and proactive - able to manage multiple accounts effectively while anticipating client needs and solving problems with initiative.
- Analytical and data-driven - uses insights to monitor account health and plan for sustainable growth.
- Natural leader and collaborator - brings day-one ideas to improve team performance and internal processes; works closely with Sales, Support, and Product teams.
- Tech-savvy - proficient using SaaS platforms, CRMs, digital tools, and Excel.
- Passion for wine (or strong curiosity about the industry); understanding of wine operations would be a significant plus.
If this sounds like your dream job, get in touch and let us know why you think you’re ideal for this role!
SaaS Account Manager in the Wine Industry employer: Wine Owners
Wine Owners is an exceptional employer that fosters a dynamic and innovative work culture, offering a hybrid working model in the vibrant city of London. Employees benefit from a supportive environment that prioritises professional growth, with opportunities to enhance client relationships in the thriving wine industry. With a focus on collaboration and continuous improvement, team members are encouraged to contribute ideas that drive both personal and company success, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Account Manager in the Wine Industry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the wine industry. Attend events, join online forums, and engage on social media. The more you know, the better your chances of landing that SaaS Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in SaaS account management. Share specific examples of how you've driven client success and growth in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're interested in, reach out directly. Express your enthusiasm for their products and how you can add value as a SaaS Account Manager. A little initiative goes a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the wine industry and SaaS solutions. This knowledge will not only impress potential employers but also help you stand out as a candidate who truly understands the market.
We think you need these skills to ace SaaS Account Manager in the Wine Industry
Some tips for your application 🫡
Show Your Passion for Wine:Let your love for wine shine through in your application! Whether it's a personal story or your favourite varietal, showing genuine interest in the industry can set you apart from other candidates.
Tailor Your Experience:Make sure to highlight your SaaS account management experience and how it relates to the wine industry. Use specific examples that demonstrate your ability to manage client relationships and drive growth.
Be Data-Driven:Since the role involves tracking metrics and analysing data, mention any relevant experience you have with data analysis. Show us how you've used insights to improve client satisfaction or drive sales in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Wine Owners
✨Know Your Wine
Brush up on your wine knowledge! Familiarise yourself with current trends, popular varietals, and industry challenges. This will not only show your passion for the wine industry but also help you engage in meaningful conversations during the interview.
✨Showcase Your SaaS Savvy
Be ready to discuss your experience with SaaS platforms. Prepare examples of how you've successfully managed accounts, driven client satisfaction, and identified upselling opportunities. Highlight specific metrics or outcomes to demonstrate your impact.
✨Client-Centric Mindset
Emphasise your client-first approach. Share stories that illustrate how you've built long-term relationships and proactively addressed client needs. This will resonate well with the company's focus on exceptional business support.
✨Prepare Questions
Have insightful questions ready for your interviewers. Ask about their vision for Wine Hub, how they measure client success, or what challenges they foresee in the industry. This shows your genuine interest and helps you assess if the company is the right fit for you.
