Wine Bar Front of House Supervisor

Job Summary:

At Wine Monkey, we celebrate the craft of wine and the joy of sharing it in an inviting, memorable setting. Our space is dedicated to pairing exceptional wines with warm hospitality, offering guests a unique experience that blends expertise, passion, and a love for great conversation. Joining our team means being part of a culture that values knowledge, creativity, and genuine connection with every guest who walks through our doors.

We are seeking a Front of House Supervisor for our wine bar who shares our passion for exceptional wine and outstanding hospitality. In this role, you\’ll lead by example — ensuring smooth service, supporting and motivating the team, and helping to create an atmosphere where guests can truly relax and enjoy themselves, creating a memorable and refined guest experience. The ideal candidate will have strong leadership skills, a solid knowledge of wines and wine service, and a customer-first approach. You will support daily operations, ensure high standards of service, and assist in managing the team to drive both quality and efficiency.

Key Responsibilities: Leadership & Team Management

• Supervise, train, and support front-of-house staff, including bartenders and servers.
• Assist in scheduling shifts, managing staff breaks, and ensuring adequate floor coverage.
• Lead by example during service, maintaining a positive and professional atmosphere.

Customer Service & Guest Experience

• Provide exceptional customer service by engaging with guests and resolving any issues or complaints promptly.
• Ensure guests receive knowledgeable recommendations and wine pairings tailored to their preferences.
• Uphold and enhance the bar\’s ambiance and service standards. Attention to detail is key.

Bar & Floor Operations

• Oversee daily operations of the wine bar, ensuring smooth and efficient service.
• Maintain cleanliness and organisation of the bar, dining room, and service areas.
• Monitor stock levels and assist with ordering/restocking as needed.
• Ensure all equipment is maintained and operational; report any maintenance issues.

Product Knowledge & Sales

• Maintain a strong knowledge of the wine list, cocktails, and food menu.
• Train team members on wine service, tasting notes, and proper presentation.
• Promote upselling and ensure staff are maximising sales opportunities.

Compliance & Safety

• Ensure compliance with all health and safety regulations, including food handling and alcohol service laws.
• Monitor staff adherence to responsible alcohol service practices.

Reporting & Administration

• Assist with inventory tracking and reporting.
• Manage cash handling, closing procedures, and daily reports as assigned.
• Support the Manager with any administrative tasks when needed.

Qualifications:

• Previous supervisory experience in a bar, restaurant, or wine-focused environment.
• Wine knowledge and a passion for hospitality.
• Excellent communication, leadership, and organisational skills.
• Ability to work in a fast-paced environment and handle pressure during peak hours.
• Certification in wine (WSET 2, Court of Master Sommeliers, or equivalent) is highly recommended.

Qualifications

• Supervising experience
• Team management skills
• Restaurant and Wine experience
• Strong leadership abilities
• Knowledge of food safety protocols
• Shift management expertise
• Excellent customer service skills
• Ability to lead and motivate a team effectively
• Experience in hospitality industry
• Strong communication skills

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Pay: £12.50-£13.50 per hour

Benefits:

• Cycle to work scheme
• Discounted or free food
• Store discount

Experience:

• Hospitality: 1 year (preferred)

Licence/Certification:

• WSET Level 2 or above, or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person