At a Glance
- Tasks: Deliver top-notch customer service while serving food and drinks in a vibrant bar setting.
- Company: Robinsons Bar, a lively venue with a focus on excellent service.
- Benefits: Flexible hours, opportunity for NVQ Level 2 qualification, and a fun work environment.
- Why this job: Join a dynamic team and enhance your skills in hospitality while making customers smile.
- Qualifications: Previous bar or food service experience preferred; enthusiasm and teamwork are key.
- Other info: Great chance to grow in the hospitality industry with supportive colleagues.
Responsibilities
- To provide a high standard of customer service in the serving of food and drink
- To set up the bar counter and the food service area in the appropriate manner as per Company procedures
- To meet and greet customers, take food and drink orders and liaise with all relevant personnel in ensuring the delivery of these orders to the customer
- To anticipate the needs of the customer and to ensure that the customer receives excellent customer service at all times
- To ensure that the food service and bar service areas meets the Company standard regarding cleanliness, health and safety
- To calculate the bills correctly and accept and verify various methods of payment
- To refill bar stock levels and ensure efficient bar stock including stock rotation
- To carry out end of shift duties according to Company procedures
- To carry out toilet checks on a regular basis
- To ensure that a high standard of personal hygiene and appearance is maintained at all times
- Any other duties relevant and related to the post
Educational qualifications
- Educated to secondary level standard
Skills and Experience
- A minimum of 6 months previous bar service experience is essential
- A minimum of 6 months previous foodservice experience is desirable
- A working knowledge of Micros is desirable
- The ideal candidate will be a team player, customer focused and enthusiastic, with the desire to ensure that our customers receive excellent service
- With excellent communication skills, the ideal candidate will be able to approach their work in a methodical and logical manner
Main Points of Contact β internal and external
- Customers
- Other staff in the premises
Other relevant information
- Flexible regarding hours of work
- Opportunity to work towards an NVQ Level 2 in Food & Beverage Service
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Waiting Staff Robinsons Bar employer: Wine Inns
Contact Detail:
Wine Inns Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Waiting Staff Robinsons Bar
β¨Tip Number 1
Get to know the venue! Before your interview, pop by Robinsons Bar and soak up the atmosphere. This will help you understand their vibe and show that you're genuinely interested in the role.
β¨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customers or busy shifts. Being prepared will help you shine during the interview.
β¨Tip Number 3
Network with current staff! If you know anyone working at Robinsons Bar, chat with them about their experiences. They might share insider tips that could give you an edge.
β¨Tip Number 4
Apply through our website! Itβs the best way to ensure your application gets noticed. Plus, it shows youβre serious about joining the team at Robinsons Bar.
We think you need these skills to ace Waiting Staff Robinsons Bar
Some tips for your application π«‘
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially in food and drink. We want to see how youβve gone above and beyond to make customers happy!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid long-winded explanations and focus on what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what weβre looking for. This shows us that youβre genuinely interested in the position and understand what it entails.
Apply Through Our Website: Donβt forget to complete your application on our careers page! Itβs the best way for us to receive your details and get the ball rolling on your potential new role with us.
How to prepare for a job interview at Wine Inns
β¨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in a bar or food service setting. This will show that you understand the importance of customer satisfaction.
β¨Familiarise Yourself with the Company
Do a bit of research on Robinsons Bar and its values. Knowing their approach to customer service and any special offerings can help you tailor your answers and demonstrate your enthusiasm for the role.
β¨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you describe a time when you worked as part of a team?'. Practising your responses will help you feel more confident and articulate during the interview.
β¨Dress the Part
Make sure to dress smartly and maintain a high standard of personal hygiene for your interview. First impressions matter, especially in the hospitality industry, so looking presentable will reflect your understanding of the role's requirements.