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- Tasks: Welcome customers and ensure a safe, enjoyable environment at Cutters Wharf.
- Company: Join the vibrant team at Wine Inns, known for its lively atmosphere and great service.
- Benefits: Enjoy flexible hours and the chance to develop your skills in a dynamic setting.
- Why this job: Be part of a fun team while making a positive impact on customer experiences.
- Qualifications: Secondary education required; Door Supervisor's course completion is a must during probation.
- Other info: Must be willing to undergo a criminal record check and maintain high personal standards.
The predicted salary is between 24000 - 33600 £ per year.
Reports to: Manager
Direct Reports: None
Area of Business: Wine Inns
Purpose
To oversee Door Admission policy and to adhere and comply with all Door Supervisors guidelines.
Responsibilities
- To greet customers in a welcoming and friendly manner
- To prevent drunkenness and rowdiness on the premises
- To prevent glasses and bottles being removed from the premises
- To be in attendance at the front door unless otherwise instructed by the Manager
- To be courteous to customers when clearing premises at closing time
- To handle confrontation as discreetly as possible
- To complete Incident Report Forms when necessary
- To ensure that a high standard of personal hygiene and appearance is maintained at all times
- Any duties relevant and related to the post
Educational qualifications
- Educated to secondary level standard
- Completion of Door Supervisor's course is desirable
Skills and Experience
- Six months previous experience in a customer focused environment is desirable
- A basic knowledge of First Aid and Fire Safety is desirable
- Good listener
- Friendly and courteous
- Patient
- Good team player
Main Points of Contact - internal and external
- Other staff in the premises
- All members of the public using the premises
Other relevant information
- Flexible regarding hours of work
- Completion of Door Supervisors course is essential within probationary period
- Willing to undergo and obtain a favourable criminal record check
Note: Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Door Supervisor - Cutters Wharf employer: Wine Inns
Contact Detail:
Wine Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Supervisor - Cutters Wharf
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Door Supervisor at Cutters Wharf. Understanding their policies and procedures will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any relevant experience in customer service roles, especially those involving conflict resolution or safety protocols. Be ready to share specific examples of how you've handled difficult situations in the past.
✨Tip Number 3
Network with current or former employees of Cutters Wharf or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours, as this is crucial for the role. Being open about your availability can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace Door Supervisor - Cutters Wharf
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Door Supervisor. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or similar roles. Mention specific situations where you demonstrated skills like conflict resolution, teamwork, and maintaining a welcoming environment.
Showcase Your Skills: Make sure to include any qualifications related to First Aid and Fire Safety, as well as your completion of the Door Supervisor's course if applicable. These details can set you apart from other candidates.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role. Address how your background aligns with the company's values and the specific duties of the Door Supervisor position.
How to prepare for a job interview at Wine Inns
✨Show Your Customer Service Skills
As a Door Supervisor, you'll be the first point of contact for customers. Make sure to highlight any previous experience in customer-focused roles during your interview. Share specific examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Your Conflict Resolution Abilities
Handling confrontation discreetly is key in this role. Prepare to discuss scenarios where you've successfully managed conflicts or de-escalated tense situations. This will show your potential employer that you can maintain a calm and professional demeanour under pressure.
✨Emphasise Your Teamwork Skills
Being a good team player is essential for a Door Supervisor. Be ready to talk about your experiences working in teams, how you contribute to group dynamics, and how you support your colleagues. This will demonstrate your ability to work well with others in a busy environment.
✨Dress the Part
First impressions matter! Ensure you present yourself in a clean and professional manner for the interview. This not only reflects your understanding of the role's requirements but also shows your commitment to maintaining high standards of personal hygiene and appearance.
