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For Companies At a Glance
- Tasks: Serve food and drinks while providing top-notch customer service.
- Company: Join Robinsons, a vibrant venue known for its friendly atmosphere.
- Benefits: Enjoy flexible hours and the chance to earn an NVQ Level 2 qualification.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Must have at least 6 months of bar service experience; food service experience is a plus.
- Other info: Opportunity for career advancement in a fun and engaging environment.
Responsibilities
- To provide a high standard of customer service in the serving of food and drink.
- To set up the bar counter and the food service area in the appropriate manner as per Company procedures.
- To meet and greet customers, take food and drink orders and liaise with all relevant personnel in ensuring the delivery of these orders to the customer.
- To anticipate the needs of the customer and to ensure that the customer receives excellent customer service at all times.
- To ensure that the food service and bar service areas meet the Company standard regarding cleanliness, health and safety.
- To calculate the bills correctly and accept and verify various methods of payment.
- To refill bar stock levels and ensure efficient bar stock including stock rotation.
- To carry out end of shift duties according to Company procedures.
- To carry out toilet checks on a regular basis.
- To ensure that a high standard of personal hygiene and appearance is maintained at all times.
- Any other duties relevant and related to the post.
Educational qualifications
- Educated to secondary level standard.
Skills and Experience
- A minimum of 6 months previous bar service experience is essential.
- A minimum of 6 months previous foodservice experience is desirable.
- A working knowledge of Micros is desirable.
- The ideal candidate will be a team player, customer focused and enthusiastic, with the desire to ensure that our customers receive excellent service.
- With excellent communication skills, the ideal candidate will be able to approach their work in a methodical and logical manner.
Main Points of Contact - internal and external
- Customers.
- Other staff in the premises.
Other relevant information
- Flexible regarding hours of work.
- Opportunity to work towards an NVQ Level 2 in Food & Beverage Service.
Bar & Waiting Staff - Robinsons employer: Wine Inns
Contact Detail:
Wine Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar & Waiting Staff - Robinsons
✨Tip Number 1
Familiarise yourself with the menu and drink offerings at Robinsons. Knowing the ins and outs of what you’ll be serving can impress during the interview and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Tip Number 3
Practice your communication skills. Being able to clearly and effectively communicate with both customers and team members is crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Show your flexibility and willingness to learn. Highlighting your adaptability and eagerness to work towards an NVQ Level 2 in Food & Beverage Service can set you apart from other candidates.
We think you need these skills to ace Bar & Waiting Staff - Robinsons
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bar and food service. Emphasise any previous roles where you provided excellent customer service, as this is crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to work in a team and your communication skills.
Highlight Relevant Experience: In your application, clearly outline your previous bar and food service experience. If you have worked with systems like Micros, be sure to mention this as it is desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wine Inns
✨Showcase Your Customer Service Skills
Since the role involves providing high standards of customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
As a bar and waiting staff member, you'll need to work closely with others. Discuss your ability to collaborate effectively with colleagues and how you contribute to a positive team environment.
✨Familiarise Yourself with Company Standards
Research Robinsons and understand their values and service standards. Being able to discuss how you align with their expectations will show your genuine interest in the position.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical situations during the interview, such as dealing with difficult customers or managing busy periods. Think through your responses and demonstrate your problem-solving skills.
