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- Tasks: Manage client accounts and ensure high customer satisfaction while promoting product usage.
- Company: Join Windward, the leading Maritime AIâ„¢ company revolutionizing global trade with predictive intelligence.
- Benefits: Enjoy a hybrid work model and collaborate with diverse teams in a dynamic environment.
- Why this job: Be the trusted advisor for major enterprises and make a real impact on customer success.
- Qualifications: 4+ years in Customer Success, SaaS experience, and strong communication skills required.
- Other info: Opportunity to travel globally and engage with high-level executives.
The predicted salary is between 43200 - 72000 £ per year.
Windward is the leading Maritime AI™ company, offering a decision support platform to accelerate global trade. Stakeholders can make real-time, predictive intelligence-driven decisions with Windward’s insights and actionable visibility.
We are looking for an experienced Customer Success Manager with a passion for customer satisfaction and business to join our business unit team in London, UK.
As a customer success manager at windward, you’ll be working with strategic commercial enterprises and organisations and will serve as the company’s primary point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by training customers, promoting their requests, and analysing and personalising the company’s unique offering to the customer needs.
Responsibilities:
Manage clients’ accounts directly on both strategic and operational levels: technical, business, support, and product.
Trusted customer advisor and value creation.
Responsible for Account Management and relationship.
Responsible for renewal negotiations and maintaining a low Gross Churn.
Main expert contact.
Provide the voice of the customer internally.
Train customers on the different solutions and use cases client at onboarding and ongoing.
Upsell/expand existing customers installed base.
Introduce and assimilate new features.
Work closely with the Delivery, Support, R&D, Product, Marketing and sales teams.
Requirements:
4+ years of experience in a Customer Success / Account Management role
Experience with working in SaaS companies with global enterprise customers – a must
Experience with Maritime domain – a major advantage
Experience in value based discussions and commercial negotiations with customers.
Experience working with product and R&D management.
Willingness to travel to multiple locations worldwide, up to 30% of the time.
Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded.
Experience working with Customer Success supporting systems such as SalesForce, CS Platforms and training tools.
Familiarity with B2B customers and business processes – is an advantage.
Additional languages other than English – an advantage
Hybrid work – expectation to be in the office 3 times a week.
Windward | Customer Success Manager UK employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windward | Customer Success Manager UK
✨Tip Number 1
Familiarize yourself with the maritime industry and its specific challenges. Understanding the nuances of maritime operations will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience in SaaS and customer success roles. Be prepared to discuss specific examples where you've successfully managed client relationships and driven customer satisfaction, as this is crucial for the role.
✨Tip Number 3
Showcase your negotiation skills. Since the role involves renewal negotiations and upselling, be ready to share instances where you've effectively navigated complex discussions to achieve favorable outcomes.
✨Tip Number 4
Demonstrate your ability to work cross-functionally. The role requires collaboration with various teams, so provide examples of how you've successfully partnered with different departments to enhance customer experiences.
We think you need these skills to ace Windward | Customer Success Manager UK
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position at Windward. Understand the key responsibilities and requirements, especially the importance of customer satisfaction and account management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 4+ years of experience in Customer Success or Account Management roles, particularly in SaaS companies. Mention any specific experiences you have in the maritime domain, as this is a major advantage.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders, from users to high-level executives.
Tailor Your Application: Customize your cover letter to reflect your passion for customer satisfaction and how you can contribute to Windward's mission. Mention your willingness to travel and any additional languages you speak, as these are seen as advantages.
How to prepare for a job interview at Windward
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer satisfaction during the interview. Share specific examples from your past experiences where you went above and beyond to ensure a client's success, as this aligns perfectly with Windward's focus on high customer satisfaction.
✨Demonstrate Your Knowledge of the Maritime Industry
Since experience in the maritime domain is a major advantage, do some research on current trends and challenges in the industry. Be prepared to discuss how your background can contribute to Windward's mission and how you can help clients navigate these challenges.
✨Highlight Your SaaS Experience
Windward is looking for someone with experience in SaaS companies. Be ready to talk about your previous roles in similar environments, focusing on how you managed client accounts and drove product usage and value.
✨Prepare for Value-Based Discussions
Since the role involves value-based discussions and commercial negotiations, practice articulating how you've successfully navigated these situations in the past. Use specific metrics or outcomes to illustrate your effectiveness in upselling and expanding existing customer bases.
