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- Tasks: Lead a global team to ensure customer satisfaction and drive AI platform implementations.
- Company: Leading maritime technology firm based in Greater London.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape customer success strategies.
- Why this job: Make a significant impact in the maritime industry while leading a dynamic team.
- Qualifications: 10+ years in customer success leadership and maritime industry knowledge required.
- Other info: Opportunity to build C-suite relationships and navigate evolving customer needs.
The predicted salary is between 72000 - 108000 £ per year.
A leading maritime technology firm in Greater London is seeking a VP Customer Success to lead a global team managing a portfolio of over 300 enterprise accounts. This role requires an individual with 10+ years of leadership experience in customer success and a strong understanding of the maritime industry.
The successful candidate will be responsible for customer satisfaction, retention rates, and driving complex implementations of our AI platform. The role involves building C-suite relationships and navigating evolving customer needs.
VP Global Customer Success - Maritime AI & Government employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Global Customer Success - Maritime AI & Government
✨Tip Number 1
Network like a pro! Reach out to your connections in the maritime industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that VP role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your leadership experience and how you've driven customer success in previous roles. Make sure they see you as the go-to person for complex implementations.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle evolving customer needs and retention strategies. Practising your responses will help you feel more confident during interviews.
✨Tip Number 4
Don't forget to apply through our website! We have some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace VP Global Customer Success - Maritime AI & Government
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and understanding of the maritime industry. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can drive satisfaction and retention rates for our enterprise accounts. Let us know what makes you the perfect fit!
Showcase Your Relationship-Building Skills: Since this role involves building C-suite relationships, make sure to highlight any relevant experiences where you've successfully navigated complex stakeholder environments. We love seeing examples of how you’ve managed evolving customer needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Windward
✨Know Your Maritime Stuff
Make sure you brush up on the maritime industry and its trends. Understanding the specific challenges and opportunities in this sector will show that you're not just a customer success expert, but also someone who gets the nuances of the field.
✨Showcase Your Leadership Experience
With over 10 years in leadership roles, be ready to share specific examples of how you've successfully led teams and improved customer satisfaction. Use metrics and outcomes to back up your claims; numbers speak volumes!
✨Build C-Suite Connections
Prepare to discuss how you've built and maintained relationships with C-suite executives in previous roles. Highlight your strategies for navigating complex organisational structures and how you’ve influenced decision-making at the top level.
✨Understand Their AI Platform
Familiarise yourself with the company's AI platform and its applications in the maritime sector. Be prepared to discuss how you would drive complex implementations and ensure customer success with this technology.
