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For Companies At a Glance
- Tasks: Manage and grow relationships with government customers across EMEA.
- Company: Join Windward, a leader in maritime technology and security.
- Benefits: Competitive salary, travel opportunities, and career growth in a global company.
- Why this job: Make a real-world impact in combating maritime crime and enhancing global security.
- Qualifications: 4+ years in sales/account management, preferably in SaaS or tech.
- Other info: Collaborative environment with a focus on innovation and data-driven solutions.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly motivated and relationship driven Account Manager to manage, retain, and grow our Government customer base internationally. This role focuses on nurturing long term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts. The ideal candidate is proactive, customer centric, commercially sharp, and experienced in working with government, defense, law enforcement, customs and intelligence organisations.
Key Responsibilities
- Serve as the primary point of contact for government customers across EMEA and RoW.
- Build and maintain strong, trust based relationships with key stakeholders, decision makers, and operational users.
- Conduct regular business reviews to ensure customer satisfaction, value realisation, and long term retention.
- Lead renewal processes and ensure timely contract execution.
- Identify Upsell and Cross sell opportunities aligned with customer needs and strategic goals.
- Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
- Develop tailored account plans and long term engagement strategies.
- Develop a deep understanding of customer missions, operations, and workflows.
- Translate customer needs into actionable solutions leveraging Windward’s portfolio.
- Independently conduct product demos (online and in person) to showcase features and value.
- Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross functional teams.
- Maintain accurate forecasting, pipeline updates, and account data in CRM.
- Support contract discussions, commercial structuring, and negotiation activities.
- Ensure compliance with internal processes, policies, and government procurement requirements.
- Represent Windward in customer meetings, workshops, and events across the region.
Requirements
- Over 4 years of experience in sales, account management roles (preferably in SaaS or technology).
- Must have experience working with public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
- Proven track record of managing complex stakeholders and driving renewals and account growth.
- Excellent communication, presentation, and relationship building skills at all levels including senior leadership.
- Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
- Strong commercial mindset and ability to handle negotiation processes.
- Comfortable working across multiple cultures and geographies in EMEA / RoW.
- Fluent English is required; additional languages are an advantage.
- Available for heavy travel across the region as needed.
Why Join Windward?
- Make a real world impact by supporting government agencies in combating maritime crime and global security threats.
- Join a collaborative and innovative environment driven by data, intelligence, and mission critical technology.
- Grow your career in a global company operating at the intersection of AI, maritime, and national security.
Account Manager – EMEA in Slough employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – EMEA in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Windward. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your skills! When you get the chance for an interview or a demo, make sure to highlight your experience with government and public sector clients. Use real examples to demonstrate how you've driven renewals and account growth in the past.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Follow up after interviews, send thank-you notes, and keep the conversation going. This shows your enthusiasm and commitment to the role, which is super important for an Account Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Windward team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Account Manager – EMEA in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with government organisations and any relevant achievements that showcase your relationship-building skills.
Showcase Your Communication Skills: Since this role involves a lot of interaction with stakeholders, emphasise your communication and presentation abilities. Use examples from your past roles where you successfully managed complex relationships or conducted product demos.
Demonstrate Your Proactivity: We love candidates who take initiative! Share instances where you identified growth opportunities or improved customer satisfaction in previous positions. This will show us you're the proactive type we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Windward
✨Know Your Customer
Before the interview, dive deep into understanding the government sectors Windward serves. Familiarise yourself with their missions and challenges. This will help you demonstrate how your experience aligns with their needs and show that you're genuinely interested in making a difference.
✨Showcase Relationship Building Skills
Prepare examples of how you've successfully built and maintained relationships with key stakeholders in previous roles. Highlight specific instances where your proactive approach led to customer satisfaction or account growth. This will illustrate your ability to nurture long-term partnerships.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with renewals and upselling. Think of concrete examples where you identified opportunities for growth within existing accounts. This will showcase your commercial mindset and ability to drive value for both the customer and the company.
✨Practice Your Presentation Skills
Since you'll be conducting product demos, practice presenting Windward's platform features clearly and confidently. Tailor your presentation to address potential customer needs and how the platform can solve their specific challenges. This will help you stand out as a candidate who can effectively communicate value.
