Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success for a global portfolio, ensuring maximum value from our Maritime AI platform.
- Company: Join Windward, a leader in maritime intelligence with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the customer journey and make a real impact in the maritime industry.
- Qualifications: 10+ years in senior leadership, experience in both commercial and government sectors.
- Other info: Dynamic role with global exposure and the chance to work with top-tier clients.
The predicted salary is between 72000 - 108000 £ per year.
As the VP Customer Success at Windward, you will be the primary architect of the customer journey for a global portfolio of hundreds of enterprise accounts. You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Windward’s Maritime AI platform.
You will sit at the intersection of commercial growth and operational excellence, managing a complex landscape of diverse business lines across the US, EU, UK, and International markets.
Core Responsibilities- Strategic Leadership & Portfolio Management
- Segmented Strategy: Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct pillars:
- Commercial: Energy majors, bunkering, commodity traders, and ship owners.
- Government: Coast guards, Law Enforcement Agencies (LEA), Customs, and Intelligence organizations.
- Revenue Accountability: Primary Drive Customer satisfaction, Gross Retention Rate (GRR) and Net Retention Rate (NRR). Identify and act upon expansion opportunities (upsell/cross-sell) in partnership with the Sales team.
- Global Scale: Manage and scale localized teams across various time zones to provide seamless support for international markets.
- Operational Excellence: Oversee complex, large-scale implementations that involve integrating Windward’s AI into existing customer workflows and technical ecosystems.
- Value Realization: Define and track 'Success Outcomes' for customers, ensuring that maritime intelligence translates into actionable insights for risk management, compliance, and national security.
- Feedback Loop: Serve as the 'Voice of the Customer' to the Product and Engineering teams, ensuring the roadmap reflects the evolving needs of both commercial and government sectors.
- Trusted Advisor: Act as an executive sponsor for 'Tier 1' accounts, building relationships with C-suite executives in the private sector and high-ranking officials in the public sector.
- Crisis Management: Navigate high-stakes maritime or geopolitical events where customers rely on Windward for real-time intelligence and support.
- Leadership: 10+ years in a senior leadership role (VP or similar) within Customer Success, Account Management, or Professional Services.
- Multi-Business Line Leadership: Proven track record of managing both Commercial (SaaS/Enterprise) and Government (Public Sector/Defense) business lines simultaneously.
- Maritime Domain Expertise: Deep understanding of the maritime ecosystem (shipping, trade and security) is a huge advantage. You must speak the language of data & insights, sanctions compliance, and maritime risk.
- Scale: Experience managing a portfolio of hundreds of Enterprise customers with a structured approach to high-touch vs. tech-touch engagement.
- Global Exposure: Significant experience operating across US, EU and UK and international markets, with an understanding of the differing regulatory and business landscapes.
- Implementation Depth: Expertise in managing long-cycle, complex technical implementations involving AI, Data and API integrations.
VP Customer Success UK in London employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Customer Success UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show that you’re genuinely interested in making an impact at Windward.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of VP Customer Success. Highlight your leadership skills and any relevant achievements that demonstrate your ability to manage complex implementations and drive customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace VP Customer Success UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP Customer Success. Highlight your experience in managing enterprise accounts and leading customer success teams, especially in the maritime or tech sectors. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive value for our clients. Be sure to mention any relevant experience with both commercial and government sectors.
Showcase Your Leadership Skills: We’re looking for someone with strong leadership experience. In your application, share specific examples of how you've led teams, managed complex projects, and driven customer satisfaction. This will help us see your potential impact at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your materials and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Windward
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Gross Retention Rate (GRR) and Net Retention Rate (NRR). Be ready to discuss how you've driven these metrics in previous roles, especially in managing enterprise accounts.
✨Showcase Your Strategic Leadership Skills
Prepare examples of how you've developed bespoke success strategies for diverse customer portfolios. Highlight your experience in both commercial and government sectors, and be ready to discuss how you can apply that to Windward's unique customer landscape.
✨Demonstrate Your Maritime Expertise
Brush up on your knowledge of the maritime ecosystem, including shipping, trade, and security. Be prepared to speak the language of data and insights, and how they relate to risk management and compliance in the maritime industry.
✨Build Relationships with C-Suite Executives
Think about your approach to executive relationship management. Prepare to share how you've acted as a trusted advisor to C-suite executives and high-ranking officials, particularly in high-stakes situations where real-time intelligence is crucial.
