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- Tasks: Manage and grow relationships with government customers across EMEA.
- Company: Join Windward, a leader in maritime technology and global security.
- Benefits: Competitive salary, travel opportunities, and career growth in a dynamic environment.
- Why this job: Make a real-world impact while working with cutting-edge technology.
- Qualifications: 4+ years in sales/account management, preferably in SaaS or tech.
- Other info: Collaborative culture focused on innovation and mission-critical solutions.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly motivated and relationship driven Account Manager to manage, retain, and grow our Government customer base internationally. This role focuses on nurturing long term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts. The ideal candidate is proactive, customer centric, commercially sharp, and experienced in working with government, defense, law enforcement, customs and intelligence organisations.
Key Responsibilities
- Serve as the primary point of contact for government customers across EMEA and RoW.
- Build and maintain strong, trust based relationships with key stakeholders, decision makers, and operational users.
- Conduct regular business reviews to ensure customer satisfaction, value realisation, and long term retention.
- Lead renewal processes and ensure timely contract execution.
- Identify Upsell and Cross sell opportunities aligned with customer needs and strategic goals.
- Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
- Develop tailored account plans and long term engagement strategies.
- Develop a deep understanding of customer missions, operations, and workflows.
- Translate customer needs into actionable solutions leveraging Windward’s portfolio.
- Independently conduct product demos (online and in person) to showcase features and value.
- Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross functional teams.
- Maintain accurate forecasting, pipeline updates, and account data in CRM.
- Support contract discussions, commercial structuring, and negotiation activities.
- Ensure compliance with internal processes, policies, and government procurement requirements.
- Represent Windward in customer meetings, workshops, and events across the region.
Requirements
- Over 4 years of experience in sales, account management roles (preferably in SaaS or technology).
- Must have experience working with public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
- Proven track record of managing complex stakeholders and driving renewals and account growth.
- Excellent communication, presentation, and relationship building skills at all levels including senior leadership.
- Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
- Strong commercial mindset and ability to handle negotiation processes.
- Comfortable working across multiple cultures and geographies in EMEA / RoW.
- Fluent English is required; additional languages are an advantage.
- Available for heavy travel across the region as needed.
Why Join Windward?
- Make a real world impact by supporting government agencies in combating maritime crime and global security threats.
- Join a collaborative and innovative environment driven by data, intelligence, and mission critical technology.
- Grow your career in a global company operating at the intersection of AI, maritime, and national security.
Account Manager - EMEA in London employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. Building relationships can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to government and defence sectors. This will help you tailor your responses and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your relationship-building skills and any relevant successes in managing government accounts. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the conversation that resonated with you.
We think you need these skills to ace Account Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with government organisations and any relevant achievements that showcase your relationship-building skills.
Showcase Your Communication Skills: Since this role involves a lot of interaction with stakeholders, emphasise your communication and presentation skills. Use examples from your past roles where you successfully managed complex relationships or conducted product demos.
Demonstrate Your Proactivity: We love candidates who take initiative! Share instances where you identified growth opportunities or improved customer satisfaction in previous roles. This will show us you're the proactive type we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Windward
✨Know Your Customer
Before the interview, dive deep into understanding the government sectors Windward serves. Familiarise yourself with their missions and challenges. This will help you demonstrate how your experience aligns with their needs and show that you're genuinely interested in making a difference.
✨Showcase Relationship Building Skills
Prepare examples from your past roles where you've successfully built and maintained relationships with key stakeholders. Highlight specific instances where your proactive approach led to customer satisfaction or account growth. This will illustrate your ability to nurture long-term partnerships.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've identified upsell and cross-sell opportunities in previous positions. Use concrete examples to showcase your commercial mindset and negotiation skills. This will reassure them that you can drive renewals and expand existing accounts effectively.
✨Practice Your Presentation Skills
Since you'll likely need to conduct product demos, practice presenting Windward’s platform features clearly and confidently. Tailor your presentation to address potential customer needs and outcomes. This will not only prepare you for the interview but also show your capability to engage customers effectively.
