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- Tasks: Lead customer success initiatives for maritime trading and shipping, ensuring clients maximise our AI platform.
- Company: Join Windward, the top Maritime AIâ„¢ company revolutionising global trade with predictive intelligence.
- Benefits: Enjoy a dynamic work environment, opportunities for travel, and the chance to shape industry standards.
- Why this job: Be at the forefront of maritime innovation, driving success for global clients while developing your leadership skills.
- Qualifications: Bachelor's degree required; 5+ years in customer success within maritime trading preferred.
- Other info: Willingness to travel internationally up to 30% is essential.
The predicted salary is between 43200 - 72000 £ per year.
Company Overview: Windward is the leading Maritime AIâ„¢ company, dedicated to accelerating global trade through real-time predictive intelligence-driven decision support. Our innovative AI-driven solutions empower maritime trading and shipping stakeholders to optimize operations, enhance compliance, and achieve operational excellence.
Position Overview: As the Director of Customer Success T&S, you will spearhead our customer success initiatives specifically focused on maritime trading and shipping enterprises globally. You will serve as the primary liaison ensuring our maritime clients fully leverage Windward's cutting-edge AI platform to maximize their strategic and operational goals. This role combines strategic leadership, deep maritime expertise, and customer relationship excellence.
Key Responsibilities:
- Develop and execute strategic customer success plans tailored specifically to maritime trading and shipping clients (e.g. oil majors, commodity traders, shipping companies, banks).
- Lead and manage a dedicated team of Customer Success Managers specialized in maritime, providing strategic oversight, coaching, and mentorship.
- Act as the escalation point and expert advisor for maritime-specific client concerns, resolving critical issues and ensuring customer satisfaction.
- Ensure comprehensive account management overseeing technical implementation, business integration, and operational support within maritime trading environments.
- Coordinate closely with R&D, Product, and Sales teams to deliver customized maritime solutions and align customer success initiatives with company objectives.
- Identify upsell and cross-sell opportunities, expanding customer engagements, increase value toward revenue expansion within maritime accounts.
- Organize and conduct specialized training, webinars, and workshops addressing T&S industry challenges and best practices for product use.
- Regularly gather, analyze, and communicate T&S client feedback internally to inform product enhancement and innovation.
Requirements:
- Bachelor's degree in Business, Economics, Engineering, or a related field. Maritime Studies and a Master's degree is advantageous.
- Minimum 5 years of experience leading customer success, account management, or similar client-facing teams within the maritime trading and shipping sectors.
- Experience in a PE backed company or equivalent scale up is a big plus.
- Deep understanding of maritime trading and shipping, compliance, and related AI-driven solutions.
- Proven track record of successfully managing global customer relationships and achieving high levels of client satisfaction and retention.
- Experience collaborating with cross-functional teams including Product, R&D, and Sales in a global tech or SaaS environment.
- Curiosity and drive towards generative AI applications and experience on a personal, non-professional basis.
- Exceptional communication, leadership, and interpersonal skills with an ability to effectively engage stakeholders at all organizational levels.
- Familiarity with customer success management systems and business analytics tools, preferably including Salesforce.
- Fluency in English; additional languages advantageous.
- Willingness to travel internationally up to 30%.
- Analytical or intelligence background with strong analytical skills highly valued.
- Experience with AI-driven platforms and solutions specifically within maritime or related industries.
Director of Customer Success Maritime Trading and Shipping employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success Maritime Trading and Shipping
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in maritime trading and shipping. Understanding the specific challenges and opportunities in this sector will help you engage more effectively with potential employers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the maritime industry, especially those involved in customer success roles. Attend industry conferences, webinars, or local meetups to build relationships and gain insights that could give you an edge when applying for the Director of Customer Success position.
✨Tip Number 3
Showcase your experience with AI-driven solutions in your conversations. Since Windward focuses on AI technology, being able to discuss how you've successfully implemented or managed such solutions in previous roles will highlight your fit for the position.
✨Tip Number 4
Prepare to discuss your leadership style and how you've developed teams in the past. As a Director, you'll need to inspire and guide your team, so having concrete examples of your mentoring and coaching experiences will be crucial during interviews.
We think you need these skills to ace Director of Customer Success Maritime Trading and Shipping
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Windward and its Maritime AIâ„¢ solutions. Highlight your understanding of their mission and how your experience aligns with their goals in your application.
Tailor Your CV: Ensure your CV reflects your experience in customer success within the maritime trading and shipping sectors. Emphasise relevant achievements, particularly those that demonstrate your ability to manage global customer relationships and lead teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for maritime trading and shipping. Discuss specific examples of how you've successfully implemented customer success strategies and resolved client issues in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your leadership skills, experience with cross-functional teams, and familiarity with customer success management systems like Salesforce. These are crucial for the role and should be clearly articulated.
How to prepare for a job interview at Windward
✨Showcase Your Maritime Expertise
Make sure to highlight your deep understanding of maritime trading and shipping during the interview. Discuss specific experiences where you've successfully navigated challenges in this sector, as it will demonstrate your capability to lead customer success initiatives effectively.
✨Emphasise Leadership Skills
As a Director, you'll be expected to lead a team of Customer Success Managers. Share examples of how you've managed teams in the past, focusing on your coaching and mentorship abilities. This will show that you can inspire and guide your team towards achieving strategic goals.
✨Prepare for Technical Discussions
Since the role involves overseeing technical implementation and business integration, brush up on relevant AI-driven solutions and customer success management systems like Salesforce. Be ready to discuss how you would approach these aspects in a maritime context.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with cross-functional teams, especially in tech or SaaS environments. Discuss how you've collaborated with Product, R&D, and Sales to deliver tailored solutions, as this is crucial for aligning customer success initiatives with company objectives.
