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- Tasks: Lead customer success initiatives for maritime trading and shipping clients globally.
- Company: Join Windward, the top Maritime AIâ„¢ company revolutionising global trade with predictive intelligence.
- Benefits: Enjoy a dynamic work environment with opportunities for international travel and professional growth.
- Why this job: Make a real impact in maritime industries while working with cutting-edge AI technology.
- Qualifications: 5+ years in customer success within maritime; strong leadership and communication skills required.
- Other info: Master's in Maritime Studies is a plus; familiarity with Salesforce is advantageous.
The predicted salary is between 72000 - 108000 £ per year.
Company Overview: Windward is the leading Maritime AIâ„¢ company, dedicated to accelerating global trade through real-time predictive intelligence-driven decision support. Our innovative AI-driven solutions empower maritime trading and shipping stakeholders to optimize operations, enhance compliance, and achieve operational excellence.
Position Overview: As the Director of Customer Success T&S, you will spearhead our customer success initiatives specifically focused on maritime trading and shipping enterprises globally. You will serve as the primary liaison ensuring our maritime clients fully leverage Windward's cutting-edge AI platform to maximize their strategic and operational goals. This role combines strategic leadership, deep maritime expertise, and customer relationship excellence.
Key Responsibilities:
- Develop and execute strategic customer success plans tailored specifically to maritime trading and shipping clients (e.g. oil majors, commodity traders, shipping companies, banks).
- Lead and manage a dedicated team of Customer Success Managers specialized in maritime, providing strategic oversight, coaching, and mentorship.
- Act as the escalation point and expert advisor for maritime-specific client concerns, resolving critical issues and ensuring customer satisfaction.
- Ensure comprehensive account management overseeing technical implementation, business integration, and operational support within maritime trading environments.
- Coordinate closely with R&D, Product, and Sales teams to deliver customized maritime solutions and align customer success initiatives with company objectives.
- Identify upsell and cross-sell opportunities, expanding customer engagements, increase value toward revenue expansion within maritime accounts.
- Organize and conduct specialized training, webinars, and workshops addressing T&S industry challenges and best practices for product use.
- Regularly gather, analyze, and communicate T&S client feedback internally to inform product enhancement and innovation.
Requirements:
- Bachelor's degree in Business, Economics, Engineering, or a related field. Maritime Studies and a Master's degree is advantageous.
- Minimum 5 years of experience leading customer success, account management, or similar client-facing teams within the maritime trading and shipping sectors.
- Experience in a PE backed company or equivalent scale up is a big plus.
- Deep understanding of maritime trading and shipping, compliance, and related AI-driven solutions.
- Proven track record of successfully managing global customer relationships and achieving high levels of client satisfaction and retention.
- Experience collaborating with cross-functional teams including Product, R&D, and Sales in a global tech or SaaS environment.
- Curiosity and drive towards generative AI applications and experience on a personal, non-professional basis.
- Exceptional communication, leadership, and interpersonal skills with an ability to effectively engage stakeholders at all organizational levels.
- Familiarity with customer success management systems and business analytics tools, preferably including Salesforce.
- Fluency in English; additional languages advantageous.
- Willingness to travel internationally up to 30%.
- Analytical or intelligence background with strong analytical skills highly valued.
- Experience with AI-driven platforms and solutions specifically within maritime or related industries.
Director Customer Success Maritime Trading and Shipping employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Customer Success Maritime Trading and Shipping
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in maritime trading and shipping. Understanding how AI is transforming this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the maritime industry, especially those involved in customer success roles. Attend industry events or webinars to connect with potential colleagues and gain insights into the challenges they face.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight any experience you have with upselling or cross-selling, as this is crucial for the role.
✨Tip Number 4
Research Windward's products and services thoroughly. Be ready to articulate how you can leverage their AI-driven solutions to enhance customer success in maritime trading and shipping, showing that you're proactive and well-informed.
We think you need these skills to ace Director Customer Success Maritime Trading and Shipping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within the maritime trading and shipping sectors. Emphasise any leadership roles and your familiarity with AI-driven solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for maritime trading and shipping. Discuss how your background aligns with Windward's mission and how you can contribute to their customer success initiatives.
Showcase Relevant Skills: Highlight specific skills that are crucial for the role, such as strategic planning, team management, and cross-functional collaboration. Provide examples of how you've successfully managed client relationships and resolved issues.
Demonstrate Industry Knowledge: In your application, reference your understanding of the maritime industry and any experience with compliance and AI-driven solutions. This will show that you are well-prepared to engage with Windward's clients effectively.
How to prepare for a job interview at Windward
✨Showcase Your Maritime Expertise
Make sure to highlight your deep understanding of maritime trading and shipping during the interview. Discuss specific experiences where you've successfully navigated challenges in this sector, as it will demonstrate your capability to lead customer success initiatives effectively.
✨Demonstrate Leadership Skills
As a Director, you'll need to lead a team of Customer Success Managers. Be prepared to share examples of how you've mentored and coached teams in the past, focusing on your strategic oversight and ability to resolve conflicts or issues that arise.
✨Align with Company Objectives
Familiarise yourself with Windward's mission and values. During the interview, discuss how you can align customer success strategies with the company's goals, particularly in optimising operations and enhancing compliance for maritime clients.
✨Prepare for Technical Discussions
Since the role involves overseeing technical implementation and business integration, brush up on your knowledge of AI-driven solutions and customer success management systems like Salesforce. Be ready to discuss how these tools can enhance client satisfaction and operational excellence.
