Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure their success with our maritime platform.
- Company: Windward is a leading Maritime AI company revolutionising global trade.
- Benefits: Enjoy a dynamic work environment, cutting-edge technology, and opportunities for growth.
- Why this job: Join a mission-driven team making a real impact in the maritime industry.
- Qualifications: 4+ years in Customer Success, maritime experience, and SaaS knowledge required.
- Other info: Opportunity to travel globally and collaborate with top-tier professionals.
The predicted salary is between 36000 - 60000 £ per year.
Windward is the leading Maritime AI company, providing a powerful decision-support platform that accelerates global trade. Our technology enables maritime stakeholders to make real-time, predictive, intelligence-driven decisions with actionable visibility into the maritime domain. We support organizations across trading, shipping, energy, logistics, and government sectors to navigate risk and drive growth.
The Opportunity:
We are seeking a passionate and results-driven Customer Success Manager (CSM) to join our team in London, focusing on our Trading & Shipping customers. If you have a strong background in Maritime, experience working with SaaS and commercial clients, and a deep understanding of the customer lifecycle, this role is for you. As a CSM at Windward, you will serve as the primary point of contact for key clients, ensuring their success and satisfaction with our platform. You will work closely with global enterprise accounts, fostering long-term relationships, driving product adoption, and identifying opportunities for growth.
Key Responsibilities:
- Manage client relationships at both strategic and operational levels
- Own management responsibilities including onboarding, adoption, retention, and growth
- Lead renewal negotiations and maintain low gross churn
- Serve as the maritime subject matter expert and main contact for customer needs and inquiries
- Deliver impactful training sessions and product webinars
- Promote customer feedback internally to shape product development
- Upsell and cross-sell to existing accounts, identifying new business opportunities
- Collaborate closely with Support, Sales, Product, and R&D teams to ensure a seamless customer journey
Requirements:
- 4+ years of experience in Customer Success or Account Management
- Background in the maritime domain or trading & shipping industry
- Experience with SaaS platforms and global enterprise clients
- Strong commercial acumen and experience with contract negotiations
- Proven ability to work cross-functionally with product and technical teams
- Willingness to travel globally (approx. 30%)
- Excellent interpersonal and communication skills, from end-users to C-level executives
- Familiarity with tools such as Salesforce, helpdesk systems, and customer training platforms
- Fluency in English; additional languages are an advantage
Why Windward?
At Windward, you’ll be part of a mission-driven company shaping the future of maritime intelligence. You’ll have the opportunity to work with cutting-edge AI technologies, collaborate with a brilliant and passionate team, and make a real impact on the global trade ecosystem. Join us in transforming how the world understands and manages maritime risk.
Customer Success Manager (Maritime Trading & Shipping) employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Maritime Trading & Shipping)
✨Tip Number 1
Familiarise yourself with the maritime industry and current trends in trading and shipping. Understanding the challenges and opportunities within this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the maritime and SaaS industries. Attend relevant conferences, webinars, or local meetups to connect with people who can provide insights or even refer you to opportunities at Windward.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven product adoption in previous roles. Highlighting your achievements will showcase your ability to excel as a Customer Success Manager.
✨Tip Number 4
Research Windward's products and services thoroughly. Being able to articulate how their platform benefits maritime stakeholders will set you apart and show your genuine interest in the role and the company.
We think you need these skills to ace Customer Success Manager (Maritime Trading & Shipping)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success and the maritime industry. Emphasise your familiarity with SaaS platforms and any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the maritime sector and how your background aligns with Windward's mission. Mention specific experiences that showcase your skills in driving product adoption and managing customer success.
Showcase Your Communication Skills: Since the role requires excellent interpersonal skills, consider including examples of how you've successfully communicated with various stakeholders, from end-users to executives. This will demonstrate your ability to engage with clients at all levels.
Highlight Relevant Tools and Technologies: Mention your experience with tools like Salesforce and any customer training platforms you’ve used. This shows that you are well-equipped to handle the technical aspects of the role and can hit the ground running.
How to prepare for a job interview at Windward
✨Show Your Maritime Expertise
Make sure to highlight your background in the maritime domain during the interview. Discuss specific experiences that demonstrate your understanding of the industry and how it relates to customer success.
✨Demonstrate SaaS Knowledge
Since the role involves working with SaaS platforms, be prepared to discuss your experience with similar technologies. Share examples of how you've helped clients adopt and maximise their use of such platforms.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare scenarios where you successfully navigated challenges or drove product adoption, showcasing your strategic thinking.
✨Emphasise Communication Skills
As a Customer Success Manager, strong communication is key. Be ready to provide examples of how you've effectively communicated with various stakeholders, from end-users to C-level executives, and how this has contributed to client satisfaction.
