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For Companies At a Glance
- Tasks: Manage and grow relationships with government customers across EMEA.
- Company: Join Windward, a leader in maritime technology and global security.
- Benefits: Competitive salary, travel opportunities, and career growth in a dynamic environment.
- Why this job: Make a real-world impact while working with cutting-edge technology.
- Qualifications: 4+ years in sales or account management, preferably in SaaS or tech.
- Other info: Collaborative culture focused on innovation and mission-critical solutions.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly motivated and relationship driven Account Manager to manage, retain, and grow our Government customer base internationally. This role focuses on nurturing long term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts. The ideal candidate is proactive, customer centric, commercially sharp, and experienced in working with government, defense, law enforcement, customs and intelligence organisations.
Key Responsibilities
- Serve as the primary point of contact for government customers across EMEA and RoW.
- Build and maintain strong, trust based relationships with key stakeholders, decision makers, and operational users.
- Conduct regular business reviews to ensure customer satisfaction, value realisation, and long term retention.
- Lead renewal processes and ensure timely contract execution.
- Identify Upsell and Cross sell opportunities aligned with customer needs and strategic goals.
- Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
- Develop tailored account plans and long term engagement strategies.
- Develop a deep understanding of customer missions, operations, and workflows.
- Translate customer needs into actionable solutions leveraging Windward’s portfolio.
- Independently conduct product demos (online and in person) to showcase features and value.
- Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross functional teams.
- Maintain accurate forecasting, pipeline updates, and account data in CRM.
- Support contract discussions, commercial structuring, and negotiation activities.
- Ensure compliance with internal processes, policies, and government procurement requirements.
- Represent Windward in customer meetings, workshops, and events across the region.
Requirements
- Over 4 years of experience in sales, account management roles (preferably in SaaS or technology).
- Must have experience working with public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
- Proven track record of managing complex stakeholders and driving renewals and account growth.
- Excellent communication, presentation, and relationship building skills at all levels including senior leadership.
- Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
- Strong commercial mindset and ability to handle negotiation processes.
- Comfortable working across multiple cultures and geographies in EMEA / RoW.
- Fluent English is required; additional languages are an advantage.
- Available for heavy travel across the region as needed.
Why Join Windward?
- Make a real world impact by supporting government agencies in combating maritime crime and global security threats.
- Join a collaborative and innovative environment driven by data, intelligence, and mission critical technology.
- Grow your career in a global company operating at the intersection of AI, maritime, and national security.
Account Manager - EMEA in City of London employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - EMEA in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from the company, make sure to highlight your experience with government and defence sectors. Share specific examples of how you've driven renewals or managed complex stakeholders to demonstrate your value.
✨Tip Number 3
Prepare for those interviews! Research Windward’s platform and think about how you can help their government customers. Be ready to discuss how you’d approach account management and what strategies you’d use to ensure customer satisfaction and growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Windward and making an impact in the maritime security space.
We think you need these skills to ace Account Manager - EMEA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience with government and public sector clients, and showcase any relevant achievements that demonstrate your ability to manage relationships and drive growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with government organisations and how your skills align with our mission at Windward. Be genuine and let your personality come through.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, make sure to highlight examples where you've successfully communicated with stakeholders or led presentations. This will show us you can build those trust-based relationships we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Windward!
How to prepare for a job interview at Windward
✨Know Your Customer
Before the interview, dive deep into understanding the government sectors you'll be working with. Familiarise yourself with their missions, operations, and any recent news related to them. This will help you demonstrate your proactive approach and ability to translate their needs into actionable solutions.
✨Showcase Relationship Building Skills
Prepare examples of how you've built and maintained strong relationships in previous roles. Think about specific instances where you’ve nurtured partnerships or resolved conflicts. This will highlight your customer-centric mindset and ability to manage complex stakeholders effectively.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with renewals and upselling. Bring along metrics or success stories that showcase your commercial sharpness. This will show that you understand the importance of driving account growth and can contribute to the company's strategic goals.
✨Practice Your Presentation Skills
Since you'll be conducting product demos, practice presenting Windward’s platform features clearly and confidently. Use mock scenarios to simulate customer interactions. This will not only prepare you for potential questions but also demonstrate your communication skills and ability to engage with various stakeholders.
