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For Companies At a Glance
- Tasks: Manage and grow government accounts across EMEA, ensuring customer satisfaction and driving renewals.
- Company: Join Windward, a leader in predictive intelligence and AI-driven solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by nurturing partnerships with government organisations and driving innovation.
- Qualifications: 4+ years in sales/account management, preferably in SaaS or tech, with public sector experience.
- Other info: Dynamic role with opportunities for international travel and collaboration across diverse cultures.
The predicted salary is between 36000 - 60000 £ per year.
About Windward
Windward’s predictive intelligence and AI driven models automatically identify behavioural outliers by continuously analysing massive datasets and predicting evolving risks. We are looking for a highly motivated and relationship driven Account Manager to manage, retain, and grow our Government customer base across EMEA and Rest of the World (RoW). This role focuses on nurturing long term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts.
The ideal candidate is proactive, customer centric, commercially sharp, and experienced in working with government, defense, law enforcement, customs and intelligence organisations.
Key Responsibilities
- Serve as the primary point of contact for government customers across EMEA and RoW.
- Build and maintain strong, trust based relationships with key stakeholders, decision makers, and operational users.
- Conduct regular business reviews to ensure customer satisfaction, value realisation, and long term retention.
- Lead renewal processes and ensure timely contract execution.
- Identify Upsell and Cross sell opportunities aligned with customer needs and strategic goals.
- Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
- Develop tailored account plans and long term engagement strategies.
- Develop a deep understanding of customer missions, operations, and workflows.
- Translate customer needs into actionable solutions leveraging Windward’s portfolio.
- Independently conduct product demos (online and in person) to showcase features and value.
- Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross functional teams.
- Maintain accurate forecasting, pipeline updates, and account data in CRM.
- Support contract discussions, commercial structuring, and negotiation activities.
- Ensure compliance with internal processes, policies, and government procurement requirements.
- Represent Windward in customer meetings, workshops, and events across the region.
Requirements
- Over 4 years of experience in sales, account management roles (preferably in SaaS or technology).
- Must have experience working with public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
- Proven track record of managing complex stakeholders and driving renewals and account growth.
- Excellent communication, presentation, and relationship building skills at all levels including senior leadership.
- Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
- Strong commercial mindset and ability to handle negotiation processes.
- Comfortable working across multiple cultures and geographies in EMEA / RoW.
- Fluent English is required; additional languages are an advantage.
- Available for heavy travel across the region as needed.
Account Manager- Gov-(EMEA) employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager- Gov-(EMEA)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they serve their customers. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. Role-play with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager- Gov-(EMEA)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with government organisations and any relevant sales achievements. We want to see how you can bring value to our team!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Share examples of how you've nurtured partnerships in the past, especially in the public sector. This is key for us at Windward!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Windward
✨Know Your Customer
Before the interview, dive deep into understanding Windward's government customer base. Familiarise yourself with their missions and operations, as well as the specific challenges they face. This will help you demonstrate your proactive approach and ability to translate customer needs into actionable solutions.
✨Showcase Your Relationship Skills
Since this role is all about building trust-based relationships, prepare examples from your past experiences where you've successfully managed complex stakeholders. Highlight how you maintained strong connections and drove renewals, as this will resonate well with the interviewers.
✨Prepare for Product Demos
Be ready to discuss how you would conduct product demos, both online and in person. Think about how you can showcase the features and value of Windward’s platform effectively. Practising a mock demo could give you an edge and show your confidence in presenting solutions.
✨Understand the Sales Process
Brush up on your knowledge of sales processes, especially in the context of SaaS and technology. Be prepared to discuss how you would handle contract negotiations and upsell opportunities. Showing that you have a strong commercial mindset will be key to impressing the interviewers.
