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- Tasks: Lead sales operations and enablement for a world-class cruise line, driving efficiency and productivity.
- Company: Join Windstar Cruises, awarded World’s Best Small Ship Cruise line, known for unique voyages.
- Benefits: Enjoy a fully remote role with competitive salary and opportunities for international travel.
- Why this job: Make a real impact in the travel industry while collaborating with diverse teams.
- Qualifications: 7+ years in sales operations or enablement, strong analytical and communication skills required.
- Other info: Embrace a culture of innovation and teamwork in a dynamic, inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors.
Our Mission
We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision
Enriching people’s perspective through inspired travel
Our Values
Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
Position
This full-time, permanent role is responsible for translating commercial strategy into scalable processes, tools, insights, and enablement programs that help sales teams operate efficiently and effectively. The Manager works closely with Global Commercial, Sales leadership, Revenue Management, Marketing, Contact Center/VPC, IT, Finance, HR, Legal, Operations, and Itinerary Planning to ensure consistent execution across International, Global Accounts, Charters, and Travel Partners. The role focuses on driving adoption, improving seller experience, and delivering measurable gains in productivity, forecast accuracy, and revenue outcomes. This position will be fully remote, and must be located in the UK.
Responsibilities
- Sales Planning & Operational Support
Support International Sales leadership in executing annual and quarterly sales plans, pipeline management, and forecasting processes. Prepare operational inputs, materials, and analytics for pipeline reviews, QBRs, and sales planning cadences. Help translate commercial priorities into operational plans, timelines, and deliverables. - Process Excellence & Standardization
Document, maintain, and improve sales processes including lead management, partner engagement, opportunity management, quoting/contracting, and charter workflows. Identify opportunities to reduce manual effort and seller friction through process simplification and clear SOPs. Apply continuous-improvement practices to drive efficiency and consistency across regions. - Sales Technology & CRM Administration
Act as day-to-day business owner for sales tools such as CRM, partner/travel advisor tools, content management, forecasting, and sales automation platforms. Partner with IT on enhancements, integrations, testing, and releases to ensure tools meet business needs and scale globally. Support responsible use of AI and analytics features that improve seller productivity and insight quality. Monitor data quality and adherence to governance standards. - Reporting, Analytics & Insights
Build and maintain dashboards and reports that provide actionable insights for sales leaders and sellers. Analyze pipeline health, forecast trends, seller activity, and partner performance; surface risks and opportunities. Support forecast accuracy through consistent definitions, reporting cadence, and data discipline. - Sales Enablement & Readiness
Execute enablement programs including onboarding, ongoing training, certifications, playbooks, and role-based learning paths. Partner with Marketing and Product teams to align enablement content with messaging, itineraries, and brand standards. Coordinate partner and travel advisor enablement by delivering scalable content, tools, and communications. Track adoption and effectiveness of enablement initiatives. - Commercial Operations Support (in partnership)
Support territory design, quota setting, and capacity planning in collaboration with Sales and Finance. Assist with sales compensation administration in partnership with HR and Finance to ensure accuracy and timeliness. Support deal desk and charter approval workflows to improve cycle time while maintaining margin discipline. - Change Management & Adoption
Execute change management plans for new processes and tools, including communications, training, and feedback loops. Act as a point of contact for field questions, issues, and enhancement requests. Partner with field champions to reinforce adoption and continuous improvement. - Teamwork, Leadership & Budget Support
May manage or mentor analysts, enablement specialists, or system administrators. Support budget tracking and vendor management for sales operations and enablement initiatives. Model Windstar’s values and guest-first mindset; foster strong cross-functional collaboration.
Qualifications
- Required Knowledge, Skills & Experience
7+ years of experience in Sales Operations, Revenue Operations, Sales Enablement, or related roles. Hands-on experience with CRM and sales technology platforms, including reporting and data management. Strong analytical skills with experience building dashboards and performance insights. Demonstrated ability to document and improve sales processes and support change adoption. Experience delivering sales training or enablement programs. Strong communication and organizational skills; ability to work effectively across functions and regions. Experience and knowledge of the UK and European travel trade distribution landscape. - Preferred Qualifications
Experience in travel, cruise, hospitality, luxury services, or B2B2C partner/channel environments. Familiarity with travel advisor ecosystems and consortia. Exposure to AI, automation, or analytics tools in a sales environment. Lean/Six Sigma, enablement, or project management certifications.
Working Conditions
Full-time, based in the UK (or as designated by Windstar). International travel as required to support sales teams, partners, and events. This job description may evolve based on business needs.
Windstar is committed to a diverse and inclusive workplace. We are an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Manager, Sales Operations and Enablement employer: Windstar Cruises
Contact Detail:
Windstar Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Sales Operations and Enablement
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and sales industry. Attend events, webinars, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your achievements in sales operations and enablement. Use data and visuals to demonstrate how you've improved processes or driven revenue. This will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by researching Windstar Cruises and its values. Think about how your experience aligns with their mission of delivering personalised travel experiences. Be ready to discuss how you can contribute to their goals in sales operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Windstar team. Good luck!
We think you need these skills to ace Manager, Sales Operations and Enablement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Sales Operations and Enablement. We want to see how your skills align with our mission of delivering personalised experiences!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers speak volumes, so if you improved sales processes or increased productivity, let us know!
Be Authentic: We value authenticity, so be yourself in your application. Share your passion for travel and how it connects to your professional journey. This helps us see the real you and how you fit into our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Windstar Cruises
✨Know Your Sales Operations Inside Out
Make sure you understand the key responsibilities of the Manager of Sales Operations and Enablement role. Brush up on sales planning, operational support, and how to improve seller experience. Be ready to discuss specific examples from your past experiences that demonstrate your ability to translate commercial strategies into effective processes.
✨Familiarise Yourself with CRM Tools
Since this role involves being the day-to-day business owner for sales tools like CRM, it's crucial to have hands-on experience with these platforms. Prepare to talk about your previous experiences with CRM systems, how you've used them to drive sales efficiency, and any enhancements you've implemented in the past.
✨Showcase Your Analytical Skills
The job requires strong analytical skills, so be prepared to discuss how you've built dashboards and reports that provide actionable insights. Bring examples of how your analytical work has led to improved sales outcomes or forecast accuracy in your previous roles.
✨Emphasise Teamwork and Change Management
This position is all about collaboration and change management. Be ready to share instances where you've successfully worked across functions to implement new processes or tools. Highlight your ability to manage change and reinforce adoption among team members, as this will resonate well with their values of teamwork and innovation.