At a Glance
- Tasks: Support customers with their requests and ensure a seamless experience throughout their journey.
- Company: Join a tech company that values customer support and employee growth.
- Benefits: Enjoy competitive salary, enhanced leave, private medical cover, and wellness perks.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Be the go-to person for customers, making their experience simple and stress-free.
- Qualifications: Strong customer service skills and ability to manage multiple requests efficiently.
Full Time Office Based / Hybrid Stonehouse or Camberley
Salary 26k-30k DOE
About Windsor
We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy customers. We are a company of 60 colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey.
About the role
A key role within the Customer Services team, this role supports customer moves, adds and changes to ensure we deliver a great experience throughout their entire journey with us. Supporting day-to-day delivery of services, you will ensure customer requests and queries are handled accurately and efficiently. This could be onboarding a new customer, adding additional services, updating account details, answering billing queries or any number of other varied tasks. This role works directly with customers as well as colleagues across our engineering, account management, finance and other teams. You will also be liaising directly with our suppliers. You will keep everything connected and running smoothly, directly actioning changes on internal systems and our supplier portals, coordinating activity across the business and suppliers as required. Importantly, you will provide clear updates to customers to manage expectations and ensure every stage of their journey is seamless.
Our ideal candidate
We’re looking for someone who cares about delivering a great customer experience and takes pride in getting the details right. You’ll be organised, proactive, and confident in managing a variety of requests, ensuring everything is handled efficiently and to a high standard. You naturally build positive relationships, working closely with colleagues, suppliers and customers to keep everyone informed and supported. Communication comes easily to you, and you enjoy being the go-to person who makes things simple, clear, and stress-free for our customers. Above all, you care about doing a great job. You take ownership, stay one step ahead, and are always looking for ways to improve how we work and how we support our customers throughout their journey with us.
Skills & Experience likely to make you well suited to this role may include:
- A strong background in customer service or customer success roles
- Managing in-life service requests, changes, upgrades, or renewals
- Working with suppliers and managing third-party relationships
- Handling multiple time-sensitive service requests and/or priorities
- Using CRM, portals and other business tools or systems
- Experience in a business-to-business sales or service environment
We will provide full technical training but prior knowledge or experience of the following may give you a head start:
- Telecoms services (e.g. connectivity, voice, SIP or hosted platforms)
- Internet and network solutions (including broadband and leased lines)
- Mobile and unified communications services
- IT services or managed service environments (MSP)
- Working with suppliers and managing third-party relationships
The role requires an articulate and confident individual with good written and numerical skills and who is happy spending time talking on the phone and Teams calls.
Typical day involves
No two days are the same, but each day is focused on supporting customers. You’ll start by reviewing your priorities, ensuring all requests and activities are on track and updates are shared clearly. Throughout the day, you’ll coordinate with internal teams and suppliers to progress service changes, resolve queries, and keep everything moving forward. You’ll spend time working directly with customers, providing updates, answering questions, and making sure they feel supported at every stage. Whether it’s managing a change request, supporting service adoption, or resolving an issue, you’ll focus on keeping the experience simple and stress-free. By the end of the day, you’ll have supported multiple customers across their journey, ensuring they feel informed, confident, and well looked after.
Things we think also matter:
- Enhanced annual leave entitlement (increasing with length of service)
- Birthday day off
- Private medical cover option (after probation)
- Health cash plan (after probation)
- Subscription to PerkBox, discounts and Wellness app
- Cycle to work Scheme
- Employee referral scheme
- Breakfast and fruit provided every day
Customer Service Advisor in Stonehouse employer: Windsor Telecom
Windsor is an exceptional employer that prioritises customer support and employee development, making it an ideal place for a Customer Service Advisor. With a strong focus on creating a positive work culture, we offer enhanced annual leave, private medical cover options, and opportunities for personal growth within our dynamic team of 60 colleagues. Located in Stonehouse or Camberley, you will enjoy a collaborative environment where your contributions are valued, and every day brings the chance to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service experience and how you can make their customers' journeys seamless.
✨Tip Number 3
Stay organised! Keep track of the companies you’ve applied to and follow up if you haven’t heard back. A friendly nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Windsor!
We think you need these skills to ace Customer Service Advisor in Stonehouse
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service or success roles. We want to see how you've managed requests and built relationships with customers, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the kind of communication we value with our customers.
Tailor Your Application:Take a moment to tailor your application to our job description. Mention how your background aligns with the role and why you’re excited about joining us at Windsor. Personal touches can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Windsor Telecom
✨Know the Company Inside Out
Before your interview, take some time to research Windsor and their services. Understand their approach to customer service and how they support their clients. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to handle customer queries and manage relationships. Think about times when you went above and beyond to ensure a great customer experience, as this is key for the role.
✨Practice Clear Communication
Since the role involves liaising with customers and colleagues, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on explaining complex ideas simply and effectively.
✨Demonstrate Proactivity and Organisation
Be ready to discuss how you prioritise tasks and manage multiple requests. Share examples of how you've stayed organised in busy situations, as this will resonate well with the team’s need for efficiency and attention to detail.
