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- Tasks: Lead advanced technical projects and mentor junior engineers in a dynamic IT environment.
- Company: Join a growing MSP that enhances customer experiences through innovative technology solutions.
- Benefits: Enjoy 25 days holiday, ongoing training, and employee wellbeing perks.
- Why this job: Be part of a supportive team while tackling exciting challenges in Microsoft 365 and Azure.
- Qualifications: 3+ years experience with Microsoft 365 and Azure; relevant certifications preferred.
- Other info: Role based in Stonehouse with occasional travel to UK offices and client sites.
The predicted salary is between 39000 - 52000 £ per year.
We’re looking for an experienced IT Managed Services engineer with expertise in Microsoft 365 & Azure. This role will focus on taking ownership of advanced technical issues, lead key infrastructure projects and mentor junior engineers. You will also deliver high-level support across hardware, software, networks, and cloud services. You'll manage technical escalations, lead projects and play a key role in maintaining and enhancing our customers' IT infrastructure—primarily across Microsoft 365 and Azure environments. If you’re ready to take the next step in your career apply now to find out more about becoming part of our successful and growing team. The role is based in Stonehouse with occasional travel to our other UK offices and customer sites.
Key Responsibilities:
- Be a senior member of the IT Engineering community at a leading MSP
- Provide advanced troubleshooting and support for complex technical issues.
- Lead projects including system upgrades and cloud migrations.
- Conduct system checks, updates, and ongoing maintenance.
- Experience of implementing MS Power Automate & Co-Pilot
- Mentor and support junior team members to improve capability across the team.
- Create and optimise SharePoint and Microsoft Teams set ups
- Implement compliance features, including DLP, retention policies, and eDiscovery.
- Contribute to cyber security audits and support preventative strategies.
- Maintain detailed documentation for support tickets, projects, and procedures.
- Be client facing to support in-life account reviews and business development.
- Deliver an amazing customer experience!
- Oversee and manage Microsoft Intune for device and application security.
The Company:
We help businesses of all sizes use technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.
Benefits:
- Access to ongoing training and industry certifications
- 25 days holiday + bank holidays + birthday
- Perk box and employee wellbeing benefits
The Person:
- Holds relevant professional certifications (e.g. Microsoft Associate level)
- At least 3 years’ experience with Microsoft 365 and Azure
- Background working with a Managed Service Provider is desirable
- Strong troubleshooting and documentation skills
- Excellent communication and stakeholder engagement
- Confident managing projects and mentoring others
- Positive and proactive approach to problem-solving
Senior Technical Engineer employer: Windsor Telecom
Contact Detail:
Windsor Telecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Engineer
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft 365 and Azure. Being well-versed in these platforms will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Showcase your experience with project management by preparing examples of past projects you've led, especially those involving system upgrades or cloud migrations. This will highlight your ability to manage technical escalations effectively.
✨Tip Number 3
Prepare to discuss your mentoring experiences with junior engineers. Highlight specific instances where you’ve helped others improve their skills, as this aligns perfectly with the role's requirement for leadership and support.
✨Tip Number 4
Research the company’s approach to customer experience and IT infrastructure. Understanding their values and how they align with your own will help you articulate why you’re a great fit for their team during any discussions.
We think you need these skills to ace Senior Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Azure, as well as any relevant certifications. Emphasise your troubleshooting skills and project management experience to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to lead technical issues and mentor junior engineers.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in IT Managed Services, particularly in areas like system upgrades, cloud migrations, and compliance features. Use metrics where possible to quantify your impact.
Prepare for Technical Questions: Anticipate technical questions related to Microsoft 365, Azure, and troubleshooting scenarios. Be ready to discuss your approach to problem-solving and how you’ve successfully managed projects in the past.
How to prepare for a job interview at Windsor Telecom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365 and Azure in detail. Highlight specific projects you've led or contributed to, especially those involving system upgrades or cloud migrations, as this will demonstrate your capability to handle advanced technical issues.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior engineers, be ready to share examples of how you've supported and guided team members in the past. Discuss any leadership roles you've taken on in previous positions, particularly in managing projects or technical escalations.
✨Prepare for Client-Facing Scenarios
As the position requires client interaction, think of instances where you've successfully managed client relationships or conducted account reviews. Be ready to explain how you ensure a positive customer experience and how you handle challenging situations.
✨Emphasise Documentation Skills
The role requires maintaining detailed documentation for support tickets and projects. Prepare to discuss your approach to documentation and provide examples of how it has benefited your previous teams or projects, showcasing your attention to detail and organisational skills.
