At a Glance
- Tasks: Support customers with their requests and ensure a seamless experience throughout their journey.
- Company: Join a tech company that values customer support and employee growth.
- Benefits: Competitive salary, enhanced leave, private medical cover, and wellness perks.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be the go-to person for customers, making their experience simple and stress-free.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26000 - 30000 £ per year.
Full Time Office Based / Hybrid Stonehouse or Camberley
Salary 26k-30k DOE
About Windsor
We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy customers. We are a company of 60 colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey.
About the role
A key role within the Customer Services team, this role supports customer moves, adds and changes to ensure we deliver a great experience throughout their entire journey with us. Supporting day-to-day delivery of services, you will ensure customer requests and queries are handled accurately and efficiently. This could be onboarding a new customer, adding additional services, updating account details, answering billing queries or any number of other varied tasks. This role works directly with customers as well as colleagues across our engineering, account management, finance and other teams. You will also be liaising directly with our suppliers. You will keep everything connected and running smoothly. Directly actioning changes on internal systems and our supplier portals, coordinating activity across the business and suppliers as required. Importantly, you will provide clear updates to customers to manage expectations and ensure every stage of their journey is seamless.
Our ideal candidate
We’re looking for someone who cares about delivering a great customer experience and takes pride in getting the details right. You’ll be organised, proactive, and confident in managing a variety of requests, ensuring everything is handled efficiently and to a high standard. You naturally build positive relationships, working closely with colleagues, suppliers and customers to keep everyone informed and supported. Communication comes easily to you, and you enjoy being the go-to person who makes things simple, clear, and stress-free for our customers. Above all, you care about doing a great job. You take ownership, stay one step ahead, and are always looking for ways to improve how we work and how we support our customers throughout their journey with us.
Skills & Experience likely to make you well suited to this role may include:
- A strong background in customer service or customer success roles
- Managing in-life service requests, changes, upgrades, or renewals
- Working with suppliers and managing third-party relationships
- Handling multiple time-sensitive service requests and/or priorities
- Using CRM, portals and other business tools or systems
- Experience in a business-to-business sales or service environment
We will provide full technical training but prior knowledge or experience of the following may give you a head start:
- Telecoms services (e.g. connectivity, voice, SIP or hosted platforms)
- Internet and network solutions (including broadband and leased lines)
- Mobile and unified communications services
- IT services or managed service environments (MSP)
- Working with suppliers and managing third-party relationships
The role requires an articulate and confident individual with good written and numerical skills and who is happy spending time talking on the phone and Teams calls.
Typical day involves
No two days are the same, but each day is focused on supporting customers. You’ll start by reviewing your priorities, ensuring all requests and activities are on track and updates are shared clearly. Throughout the day, you’ll coordinate with internal teams and suppliers to progress service changes, resolve queries, and keep everything moving forward. You’ll spend time working directly with customers, providing updates, answering questions, and making sure they feel supported at every stage. Whether it’s managing a change request, supporting service adoption, or resolving an issue, you’ll focus on keeping the experience simple and stress-free. By the end of the day, you’ll have supported multiple customers across their journey, ensuring they feel informed, confident, and well looked after.
Things we think also matter:
- Enhanced annual leave entitlement (increasing with length of service)
- Birthday day off
- Private medical cover option (after probation)
- Health cash plan (after probation)
- Subscription to PerkBox, discounts and Wellness app
- Cycle to work Scheme
- Employee referral scheme
- Breakfast and fruit provided every day
Customer Service Advisor in Guildford employer: Windsor Telecom
Windsor is an exceptional employer that prioritises customer support and employee development, making it an ideal place for a Customer Service Advisor. With a strong focus on creating a positive work culture, we offer enhanced annual leave, private medical cover options, and opportunities for personal growth within our dynamic team. Located in Stonehouse or Camberley, you will be part of a close-knit group dedicated to delivering seamless service while enjoying perks like a cycle-to-work scheme and daily breakfast provisions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Guildford
✨Tip Number 1
Get to know the company inside out! Research Windsor's services and values so you can chat confidently about how you can contribute to their mission of making technology easy for businesses. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers informed and happy, try role-playing common customer scenarios with a friend. This will help you feel more at ease when it comes to handling queries and updates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and what it's really like to work at Windsor. Plus, it could give you a leg up when it comes to getting noticed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and how you can contribute to making our customers' journeys seamless.
Showcase Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers or colleagues in the past.
Demonstrate Your Organisational Skills:We love candidates who are organised and proactive! Share specific instances where you've managed multiple tasks or priorities successfully, showing us that you can handle the varied requests that come your way.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Windsor Telecom
✨Know the Company Inside Out
Before your interview, take some time to research Windsor and their services. Understand their approach to customer service and how they support their clients. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to handle customer queries and manage relationships. Think about times when you went above and beyond to ensure a great customer experience, as this is what they value most.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle various customer service scenarios. Practice articulating your thought process clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
