At a Glance
- Tasks: Support customers with their requests and ensure a seamless experience throughout their journey.
- Company: Join a tech company that values customer support and invests in its people.
- Benefits: Enjoy competitive salary, enhanced leave, private medical cover, and wellness perks.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Be the go-to person for customers, making their experience simple and stress-free.
- Qualifications: Strong background in customer service and excellent communication skills.
About Windsor
We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy customers. We are a company of 60 colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey.
About the role
A key role within the Customer Services team, this role supports customer moves, adds and changes to ensure we deliver a great experience throughout their entire journey with us. Supporting day-to-day delivery of services, you will ensure customer requests and queries are handled accurately and efficiently. This could be onboarding a new customer, adding additional services, updating account details, answering billing queries or any number of other varied tasks. This role works directly with customers as well as colleagues across our engineering, account management, finance and other teams. You will also be liaising directly with our suppliers. You will keep everything connected and running smoothly. Directly actioning changes on internal systems and our supplier portals, coordinating activity across the business and suppliers as required. Importantly, you will provide clear updates to customers to manage expectations and ensure every stage of their journey is seamless.
Our ideal candidate
We’re looking for someone who cares about delivering a great customer experience and takes pride in getting the details right. You’ll be organised, proactive, and confident in managing a variety of requests, ensuring everything is handled efficiently and to a high standard. You naturally build positive relationships, working closely with colleagues, suppliers and customers to keep everyone informed and supported. Communication comes easily to you, and you enjoy being the go-to person who makes things simple, clear, and stress-free for our customers. Above all, you care about doing a great job. You take ownership, stay one step ahead, and are always looking for ways to improve how we work and how we support our customers throughout their journey with us.
Skills & Experience likely to make you well suited to this role may include:
- A strong background in customer service or customer success roles
- Managing in-life service requests, changes, upgrades, or renewals
- Working with suppliers and managing third-party relationships
- Handling multiple time-sensitive service requests and/or priorities
- Using CRM, portals and other business tools or systems
- Experience in a business-to-business sales or service environment
We will provide full technical training but prior knowledge or experience of the following may give you a head start:
- Telecoms services (e.g. connectivity, voice, SIP or hosted platforms)
- Internet and network solutions (including broadband and leased lines)
- Mobile and unified communications services
- IT services or managed service environments (MSP)
- Working with suppliers and managing third-party relationships
The role requires an articulate and confident individual with good written and numerical skills and who is happy spending time talking on the phone and Teams calls.
Typical day involves
No two days are the same, but each day is focused on supporting customers. You’ll start by reviewing your priorities, ensuring all requests and activities are on track and updates are shared clearly. Throughout the day, you’ll coordinate with internal teams and suppliers to progress service changes, resolve queries, and keep everything moving forward. You’ll spend time working directly with customers, providing updates, answering questions, and making sure they feel supported at every stage. Whether it’s managing a change request, supporting service adoption, or resolving an issue, you’ll focus on keeping the experience simple and stress-free. By the end of the day, you’ll have supported multiple customers across their journey, ensuring they feel informed, confident, and well looked after.
Things we think also matter:
- Enhanced annual leave entitlement (increasing with length of service)
- Birthday day off
- Private medical cover option (after probation)
- Health cash plan (after probation)
- Subscription to PerkBox, discounts and Wellness app
- Cycle to work Scheme
- Employee referral scheme
- Breakfast and fruit provided every day
Customer Service Advisor in Camberley employer: Windsor Telecom
Windsor is an exceptional employer that prioritises customer support and employee development, making it an ideal place for a Customer Service Advisor. With a strong focus on creating a positive work culture, we offer enhanced annual leave, private medical cover options, and opportunities for personal growth within our supportive team environment. Located in Stonehouse or Camberley, you will be part of a dynamic company that values your contributions and fosters a collaborative atmosphere, ensuring every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Camberley
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for those interviews! Research Windsor and understand their services inside out. Be ready to discuss how your experience aligns with their customer-centric approach and how you can contribute to making technology easy and enjoyable for their clients.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice clear and confident communication. Remember, as a Customer Service Advisor, you'll be the go-to person for customers, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Windsor and being part of their exciting journey.
We think you need these skills to ace Customer Service Advisor in Camberley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like managing service requests or working with suppliers.
Show Your Passion:We want to see your enthusiasm for delivering a great customer experience! Use your application to share examples of how you've gone above and beyond for customers in the past. This will help us see that you care about doing a great job.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand. Avoid jargon unless it's relevant to the role!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Windsor!
How to prepare for a job interview at Windsor Telecom
✨Know the Company Inside Out
Before your interview, take some time to research Windsor and its services. Understand their customer service philosophy and how they support their clients. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver a great customer experience, which is key for this role.
✨Practice Clear Communication
Since the role involves liaising with customers and colleagues, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you explain complex information simply and effectively.
✨Be Proactive and Organised
During the interview, express your proactive approach to managing tasks and requests. Share how you prioritise your workload and keep everything on track. This will resonate well with the team at Windsor, who value organisation and efficiency in their customer service.
