At a Glance
- Tasks: Lead sales operations, support inventory management, and deliver exceptional customer service.
- Company: Join the Windsor-Detroit Tunnel Duty Free Shop, a dynamic 24/7 retail outlet.
- Benefits: Competitive hourly wage, opportunities for career growth, and a vibrant work environment.
- Other info: Flexible shifts during peak periods with a focus on teamwork and operational excellence.
- Why this job: Be a key player in creating outstanding shopping experiences for travellers.
- Qualifications: Experience in retail leadership and a passion for coaching teams.
The predicted salary is between 25000 - 30000 £ per year.
- Retail Sales Supervisor
- Posted on July 30, 2026 by Employer details
- Windsor-Detroit Tunnel Duty Free Shop
- Company Overview
The Windsor-Detroit Tunnel Duty Free Shop operates as a 24/7 retail outlet serving travelers passing through the tunnel.
Our focus is on providing exceptional shopping experiences by offering a wide range of duty-free products in a dynamic and fast-paced environment.
Job Summary
The Sales Supervisor is responsible for leading daily sales floor operations and supporting inventory management, receiving, merchandising, and overall store operations within a duty-free retail environment.
This role provides day-to-day leadership to the sales team, delivers exceptional customer service, and serves as the primary point of contact in the absence of management.
Working alongside the team, the Sales Supervisor leads by example, drives sales performance, ensures operational excellence, and creates an outstanding shopping experience for every customer.
We are seeking an experienced retail leader who thrives in a fast-paced environment and is passionate about coaching teams, achieving results, and maintaining high operational standards.
Shifts are scheduled during our busiest periods, including evenings and weekends.
This position offers opportunities for career growth and advancement based on performance and demonstrated leadership.
Key Responsibilities
- Sales Floor Supervision & Customer Experience
- Supervise sales floor operations during assigned shifts to ensure efficient, customer-focused execution.
- Support sales associates in delivering exceptional customer service and resolving escalated customer inquiries or concerns.
- Monitor customer flow and maintain service levels during peak periods.
- Reinforce customer service standards, sales behaviours, and brand expectations.
- Provide sales floor coverage and merchandising support as required.
- Staff Leadership & Support
- Provide day-to-day guidance, coaching, and support to sales associates.
- Assist with onboarding and training new team members.
- Address minor performance issues and elevate ongoing concerns to management.
- Foster teamwork, accountability, and a positive workplace culture.
- Act as the primary point of contact during shifts when management is unavailable.
- POS, Cash Handling & Currency Exchange
- Support checkout operations and ensure transaction accuracy.
- Operate the POS system and process customer transactions.
- Handle cash, debit, credit, and currency exchange transactions accurately.
- Ensure compliance with procedures relating to refunds, exchanges, gift cards, alcohol, tobacco, and other regulated products.
- Assist with balancing CAD and USD tills and maintaining required cash levels.
- Ensure debit and credit receipts are properly organized and filed.
- Compliance, Safety & Store Standards
- Ensure compliance with duty-free regulations, company policies, and loss prevention procedures.
- Maintain cleanliness and organization throughout the sales floor, stockrooms, and receiving areas.
- Promote workplace health and safety by identifying and reporting hazards.
- Ensure merchandise and inventory are properly secured.
- Communication & Reporting
- Communicate operational issues, inventory concerns, customer feedback, and staffing needs to management.
- Complete shift updates and operational reporting as required.
- Perform other duties as assigned.
- Merchandising & Visual Presentation
- Ensure merchandise is fully stocked, attractively presented, properly priced, labeled, and compliant with duty-free requirements.
- Execute promotional displays and seasonal merchandising initiatives.
- Maintain store presentation standards at all times.
- Inventory Control & Store Operations
- Support receiving activities by verifying shipments, checking manifests, and ensuring merchandise is accurately documented.
- Ensure compliance with duty-free procedures and applicable CBSA requirements during receiving and inventory handling.
- Assist with product replenishment to ensure shelves remain fully stocked.
- Report damaged m
- Job Details
- Location Windsor , ON
- Work location On site
- Salary $ 24.00 to $ 29.00 HOUR hourly
- Terms of employment Permanent employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed. com #10214774376
- Windsor, ON
- #J-18808-Ljbffr
sales supervisor - retail in Windsor employer: Windsor-Detroit Tunnel Duty Free Shop
The Windsor-Detroit Tunnel Duty Free Shop is an exceptional employer, offering a vibrant work culture that thrives on teamwork and customer service excellence. Employees benefit from flexible scheduling, opportunities for career advancement, and the chance to work in a dynamic retail environment that caters to international travellers. With a focus on employee growth and a commitment to operational excellence, this role provides a rewarding experience for those passionate about retail leadership.
Contact Details:
Windsor-Detroit Tunnel Duty Free Shop Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land sales supervisor - retail in Windsor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Windsor-Detroit Tunnel Duty Free Shop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Windsor-Detroit Tunnel Duty Free Shop!
We think you need these skills to ace sales supervisor - retail in Windsor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Windsor-Detroit Tunnel Duty Free Shop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Windsor-Detroit Tunnel Duty Free Shop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Windsor-Detroit Tunnel Duty Free Shop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Windsor-Detroit Tunnel Duty Free Shop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
